Honda Village

Bob was extremely helpful in our purchase. He answered all of the questions we had with extreme detail, and he made sure that we knew everything necessary about the car we purchased. He was very helpful all of the questions we had with extreme detail, and he made sure that we knew everything necessary about the car we purchased. He was very helpful throughout the whole process, and made sure that we were comfortable with the car we chose to buy. More

Bob will give you accurate information about any product. He is patient and honest. The dealership does want to make money of course, but Bob is also are careful not to pressure you into the wrong product; He is patient and honest. The dealership does want to make money of course, but Bob is also are careful not to pressure you into the wrong product; he evaluates your needs and preferences. You don't get a gimmicky feel. I would say the price I got was fair but not lower than average for the car I purchased. I wasn't in a position to do a lot of comparison shopping because I needed a car in short order and had a specific color preference. I went with this dealership because I didn't feel pressured and that was worth a lot to me. Bob continued to be helpful even after the sale was completed. I want to add that one time I wanted to do repeat test drives on a day that Bob was out of the office. He was willing to come in anyway, but I told him it would be okay with me for someone else to show me the cars I wanted to see, so he arranged for Yuliya to help me with test drives. She was also extremely helpful and a pleasure to deal with. She should be a keeper at Honda Village. Joe in finance was very patient and helpful in calming my nerves about the purchase and explaining things. My only regret is purchasing as many extras as I did in the way of protection products. Whether they are worth it to you comes down to individual preference, but the good news is, it looks as though most, if not all, of the service agreements can be cancelled within a certain time period if you haven't used them and change your mind. If you are thinking of a car purchase, I would suggest reading about the various protection plans ahead of time so you are prepared to make a decision. More

The bottom line is that this dealership blatantly lied to me about the terms of my car loan. I would never do business with such underhanded people again. When I was filling out my loan paperwork, the fin me about the terms of my car loan. I would never do business with such underhanded people again. When I was filling out my loan paperwork, the finance person put on the hard sell for the extras like the extended warranty, gap insurance, tire protection, etc. I told him that I had no interest in any of those products despite all the horrifying scenarios he concocted as examples. (For the gap insurance: What would I do if I drove the car off the lot today and someone plowed into me?) When it was clear I couldn't be frightened into buy these extras he switched tactics. He offered me two interest rates. Of course I wanted the lower one. He said in order to qualify for that rate I needed to purchase the extended warranty and the gap insurance (lie #1). And that the my payment at the higher rate would be the same as the payment at the lower rate plus the two add ons (lie #2). I point blank said, "I want the lower rate without the two add ons." And he replied, "the bank won't let me do that." Well if the monthly payment was going to be the same, why not take the extras? I filled out the paperwork and drove the car home. I'm a very detailed-oriented person so when I got home, I read the contract thoroughly and discovered that you are able to cancel both the extended warranty and gap insurance. That was a red flag. I double-checked the monthly payments with an online calculator and discovered that that payment with the higher interest rate was actually less. Then I called the bank that had my loan and asked if what I was told was true (that I needed to buy the extras to get the lower rate.) They said absolutely not. I was furious. I went back to the dealership the next day. The person who processed my loan wasn't working so I spoke to his boss. The best excuse his boss could come up with was that this person was recently promoted to finance officer and they DON'T TRAIN their finance officers so this person accidently told me incorrect information. He agreed to refund the full amount of the gap insurance and extended warranty however it took 3 months for them to process the refund check. There are other details to this story like as to why I didn't get a loan from someone other than the dealer but this review is already long enough and in the interest of getting the most crucial part of the story across I've decided to omit them. I just want people to be aware that this dealership is not afraid to lie about legally binding contracts and even when they are caught in the act, refuse to admit responsibility. They have lost out on my business for servicing my current car as well as future car purchases all because they tried to sneak an extra $1,200 onto the car sale. More

I've been dealing with this Honda dealership since 1997 when I bought my first Honda Civic. The folks there have been very accommodating. They have dealt with me fairly and, as far as I can tell, honestly. when I bought my first Honda Civic. The folks there have been very accommodating. They have dealt with me fairly and, as far as I can tell, honestly. I would recommend them to anyone that may want to consider a Honda vehicle. When they make a mistake, they rectify it with as little imposition to the customer as possible. They provide loaner cars and when I call and ask them if I can bring the car in for service, they always say, "Bring it in, we'll take a look at it." The repairmen are always willing to talk to you and show you what needs to be done and why. If you are not happy with the cost of repairs, my experience has been that they will work with you. More

I enjoyed my experience at HOnda villages despite my stress at having to buy a car. Bob was professional and thorough and at no time did I feel under pressure to buy. He went out of his way to make it a stress at having to buy a car. Bob was professional and thorough and at no time did I feel under pressure to buy. He went out of his way to make it a pleasant experience. I would highly recommend Bob in future as well as Honda Village in Newtonville. More

I had the pleasure of working with two of your salesmen during my recent purchase of a 2009 Honda Pilot - Zack Alexander and Bob McGrath. Both gentlemen were friendly, knowledgable and professional. I am h during my recent purchase of a 2009 Honda Pilot - Zack Alexander and Bob McGrath. Both gentlemen were friendly, knowledgable and professional. I am happy with both my new car and the service I received. Overall, I had a very good experience at Honda Village. More

Everyone at Honda Village has always been so helpful. I've bought my last 3 Hondas at this dealership and I have told many of my friends about their wonderful service. The sales people are very informed I've bought my last 3 Hondas at this dealership and I have told many of my friends about their wonderful service. The sales people are very informed and capable and the business manager did his best to ensure that I got the best car for my person situation. More

We enjoyed our visit to the Honda Village. The sales dept was friendly and accomodating. Asked for the sale but not pushy, price was OK, unfortunately the car we thought we wanted was too small for us. dept was friendly and accomodating. Asked for the sale but not pushy, price was OK, unfortunately the car we thought we wanted was too small for us. We would definitely go back for a used car or new Honda, and recommend this dealer. More

I visited a number of Honda dealerships before settling on Village, and I found them to be pleasant and helpful without pressuring me into a purchase. They gave me the information I needed to make an info on Village, and I found them to be pleasant and helpful without pressuring me into a purchase. They gave me the information I needed to make an informed decision and they gave me a price that beat the other visited dealerships. A pleasant experience overall with friendly, informed people. More

I recently purchased an 06 honda accord and was extremely pleased with the service I recieved at Honda Village. I was greeted by Raja Jamaleddine and throughout the whole process he was nothing but professi pleased with the service I recieved at Honda Village. I was greeted by Raja Jamaleddine and throughout the whole process he was nothing but professional, curtious, and friendly. David Rodriguez was also very nice and helpful. More