Honda Village
Newton Corner, MA
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813 Reviews of Honda Village
A year ago, this dealership was much better run. Not sure if there has been a change in management, but I have had two marginal service experiences in a row now. Lack of customer focus, lack of good communic if there has been a change in management, but I have had two marginal service experiences in a row now. Lack of customer focus, lack of good communication (in one instance, no call providing a diagnosis and repair schedule and no retuned phone call. In another instance lack of competitive pricing (which used to be a hallmark here) and a rather dismissive lecture about the difference between OEM parts and Honda parts. I have referred many customers to this dealership for both purchases and service; I would only give a conditional recommendation at this point. Hope these folks turn things around More
My wife and I were looking for a used Honda Pilot that was in good condition and reasonably priced. We found many listings in the Boston area but ultimately focused in on one at Honda Village in Newton. was in good condition and reasonably priced. We found many listings in the Boston area but ultimately focused in on one at Honda Village in Newton. We are fortunate to have done so. Honda Village is an excellent choice in local car dealers. The facilities are nice, the staff is friendly and attentive, and there are plenty of distractions for kids while you work out a deal for a car. The vehicle we bought is a gem, and we had the opportunity to work with a great guy - Jim Samson. Jim is knowledgeable, very responsive, honest, and fair. We found Jim to be willing to go the extra mile in negotiating, and he called us back quickly and answered questions even during off hours. An even larger show of his commitment was when he came in to meet us on his day off and delayed his trip to the Topsfield Fair with his fiance for us. It was a sacrifice for him to do so, and we hope she forgave him! All humor aside, we could not be happier with the product we bought in terms of pricing, quality and service, as well as the people we worked with in our relationship with Honda Village in Newton. While, I am glad to be done with the car hunt, I would enjoy working with Jim and his associates at Honda Village again when the time comes. As I said, the Pilot is a gem, and Jim, well he is a gem, too. He really took good care of us and I urge any reader of this review to look him up and give him the opportunity to help you in your car search as he did with us. Best of luck! More
Jim was very responsive to my online request and worked with me through email, which I preferred. He was easy to work with and I felt like he wanted my business. He explained all of the features of the c with me through email, which I preferred. He was easy to work with and I felt like he wanted my business. He explained all of the features of the car to me and I felt like he had a good understanding of my needs. I'd work with him again. More
I've leased 2 Honda's from Honda Village and both times Jim Samson has been my go man! For once the car dealership experience was not pushy, with the typical stereotypes. The dealership was clean and times Jim Samson has been my go man! For once the car dealership experience was not pushy, with the typical stereotypes. The dealership was clean and easy to find, and all the employees were very helpful and genuine. Jim Samson is extremely knowledgeable and personable. He has done whatever he can to get the cars I wanted and the deals that worked for me. Every time I traded in I've gotten top dollar and then some! Honda Village has been a huge godsend in the difficult car buying process and I can't thank them all enough for everything they did to get me into my new cars. I would highly recommend this dealer and will definitely return in the future as well as refer everyone I know! If your looking for a Honda and need someone who has your best interests in mind please ask for Jim Samson I promise you will not be disappointed! He can and will work his tail off for the best deal for you! More
Jim Samson was great from start to finish. Very up front and spent all the time I needed to understand vehicle. No surprises. I will recommend Jim and this dealership to friends and family. and spent all the time I needed to understand vehicle. No surprises. I will recommend Jim and this dealership to friends and family. More
I strongly don't recommend this place. Reason: disrespectful sales associate. Think about it, if sales man who is suppose to help you to buy something by being courteous and respectful, but he is disrespectful sales associate. Think about it, if sales man who is suppose to help you to buy something by being courteous and respectful, but he is not listening what you are saying and not giving time to think about anything. I will buy a CRV from different Honda dealer. Had REALLY BAD experience. More
I went to see at least 7 honda dealerships, and this one was by no doubt the best choice. Many of the others used the trick where salesman finishes with the customer ones he says he's done, BUT then brings was by no doubt the best choice. Many of the others used the trick where salesman finishes with the customer ones he says he's done, BUT then brings in the manager who makes you feel entrapped (luckily were rude and just left when they did that). However, Honda Village didn't do any of that, they gave you all the space we needed. Not only did was it comfortable here, almost no other dealership was even close to the quote they gave me here. I highly recommend and encourage others to try this place. I'd also recommend staying away from Honda Prime in dedham, they'll rip you off (they gave me the worst quote). Jim Samson was a great salesman and a good guy. I'm glad he helped out. He made sure the new car I bought was brand new and unused. Thanks Jim! More
This is the third time I am leasing a car with Honda Village. It is close to my house and I have fond the service there to be very professional and friendly. Jim Samson was very helpful, patient and kno Village. It is close to my house and I have fond the service there to be very professional and friendly. Jim Samson was very helpful, patient and knowledgeable. The only reason I gave "Overall Experience" a 4 and not a 5 is that the first price offered me was unreasonably high and it took several rounds of negotiation to get it to a reasonable price. As a customer, I would appreciate a more transparent and open approach to pricing. More
Having bought cars in the past I was almost dreading the process of trying to pick out a new one, but I worked with Peter Ly and was able to speak with him before coming in to give him an idea of what I was process of trying to pick out a new one, but I worked with Peter Ly and was able to speak with him before coming in to give him an idea of what I was looking for. The day I came in to look at the cars Pete already had a few in mind and wasted no time to show me the cars and tell me all about them, but was not pushy at all when I said (probably more times than he wanted hear) “No not that one”. This part was crucial to me as I have been car shopping in the past and the salesperson constantly tries to force different cars on you to get them off the lot or change your mind. When I finally picked out the car I wanted and test drove it Pete quickly brought me inside and sat me down to tell me more about the car and helped me pick out ways to customize it to my liking – it was extremely helpful to hear his opinions on things because I’m not too car savvy. Pete even gave me his own person resources for certain customizations and offered to help in any way he could. Next I met with Ivo, and I don’t think he could have been any more helpful – he’s a great guy! Ivo sat down with me and went through all different payment options and which ones would be the best for me and he took the time to explain each option and tell me what things meant, how it would affect the payments, and what I would benefit most from. Overall I cannot say enough good things about this dealership, their employees, and the experience all around – Pete was beyond helpful and I would go back to him in a heartbeat and would recommend him to anyone, especially if you want to get the car YOU want without feeling pressured, and Ivo explained things in a way that I was able to understand and not feel overwhelmed. I strongly recommend this dealership you won’t regret it. More
I just want to express my frustation regarding the treatment and lousy quality of service i have received from Honda Village. I will never recommend their sales and service to any friend. treatment and lousy quality of service i have received from Honda Village. I will never recommend their sales and service to any friend. More