Honda Village

Best car buying experience ever Joshua Fink was our sales rep, my wife and I leased a 2017 Black Pilot, which she....loves. From the start Joshua was a pleasure to work with, no pre Joshua Fink was our sales rep, my wife and I leased a 2017 Black Pilot, which she....loves. From the start Joshua was a pleasure to work with, no pressure he was honest and listened to what we needed. From our trade in to the actual lease transaction both my wife and myself couldn't believe how easy and smooth the entire experience was. If I am to buy another Honda Joshua is the first call we will be making. Thank you Joshua and Honda Village you made a happy satisfied customer. More

Joshua Fink is an excellent customer representative I purchased a new 2017 Honda Accord from this dealership with Joshua Fink as my salesperson. He is an amazing salesperson, genuine person and a custo I purchased a new 2017 Honda Accord from this dealership with Joshua Fink as my salesperson. He is an amazing salesperson, genuine person and a customer representative. Those descriptions may sound too closely related but I am telling you that he is a true customer advocate - I will describe an example below. Frankly, I wanted to give the dealership 3 stars after the other nonsense but I couldn't in good conscience after all of the work that he has done. The dealership has some nice features such as loaner vehicles, nice service advisers and a good waiting area with drinks but they are some issues that I have had over the years. I sought Josh out after reading reviews about him online and I was glad I did. The entire sales process with him was very fair and straightforward with honest opinions from him. I am an options guy. That much I know he could tell but he was clear in what he thought would not be a good buy vs. what should be a good to have - absolutely no oversell for useless, expensive junk. He assisted when I had questions for the service manager about the transfer of my GuidePoint system - he was literally there with me. He assisted everywhere and anywhere he could. But what put him over the top for me was the situation that occurred when two options that I ordered were not in stock and had to be ordered. He stayed in communication with me for over a month after the main sale was over - via text messaging and calls. He made sure the parts were ordered. He also worked with me on getting the loaner set up for the parts installation when he told me that they came in. A couple hours after dropping my vehicle off and taking the loaner, I was called by Service and told that one of the parts was still not in stock, it may not have been ordered and they would try to overnight it. I was disgusted and irritated. I live about 20 miles from the dealership and due to my family/work situation doing this loaner swap was a major hassle that I did not mind doing because at least this purchase would be brought to a conclusion and now this? I would have to work this out all over again with my boss and re-juggle my family commitments just because they couldn't tell if a part was really in or not? When would I get my car back? I might have to keep the loaner longer simply because I could not make it back to the dealership for a couple of days if they couldn't get my car back to me the same day. I notified Josh via text message and within 10 minutes I was getting a call from Service saying that the parts had been found and the car would be ready the same day! He had intervened on my behalf and made sure this was completely resolved. He offered additional help if needed. If you want someone who is beyond just making a sale, filling a quota and dropping you like a hot potato Joshua Fink is the man! I plan to buy an SUV at some point, maybe a Pilot. I will consider Honda Village again simply because of my experience with him! More

My Buying Experience At Honda Village With Peter Ly This is the 2nd time we have brought a car from Honda Village in Newton, MA with Peter Ly as our Sales Rep. He has always been a professional that any This is the 2nd time we have brought a car from Honda Village in Newton, MA with Peter Ly as our Sales Rep. He has always been a professional that anyone would want to deal with. We felt comfortable through the entire experience. He gave us all the right info for us too make the correct decision for us. To Peter's boss I will only buy from Peter in the future so, make sure he stays happy...give him great raise beause he is the MAIN reason we buy from Honda Village!!! Great job Peter!!!! Thank you, Vernon & Michele Saunders.... More

No Hassle Car buying I recently purchased a new Honda CRV from Village Honda. I had been looking around for a while when I was referred to village Honda by a friend. The I recently purchased a new Honda CRV from Village Honda. I had been looking around for a while when I was referred to village Honda by a friend. The entire experience was great. The sales Manager at Honda Village went above and beyond to find me the exact car that I wanted and for a price that could not be beat. What I enjoyed most is that there was no need to negotiate price as I knew the price I was given was a very fair price. My sales associate JB was the best. He explained everything to me and again there was no pressure to buy anything I did not want. He was also a great person and made buying a car very relaxing. When I picked up my car a few days later JB went over everything with me. I had never really thought about going to Honda Village but now I don't think I would ever get a Honda anywhere else. I would also recommend them to my friends. Thanks David and JB for making the whole experience great. More

New Tires...Ez Peezy Needed new tires. Joe Panichella set me up. Work was done at my convenience. From drop off to pick up, the process was painless. New tires are gre Needed new tires. Joe Panichella set me up. Work was done at my convenience. From drop off to pick up, the process was painless. New tires are great. Honda Village price was very competitive with other places in my area. I trust these guys. They did a great job. Once again, I am very happy. More

Timely and Friendly My vehicle was accepted into the work area at the time scheduled. The service was done in a timely matter. The waiting area was clean and comfortable My vehicle was accepted into the work area at the time scheduled. The service was done in a timely matter. The waiting area was clean and comfortable. The information on what was done was explained in detail before I left. More

Fast, accurate, and friendly. Everyone I came in contact with were so friendly! Great oil change service and tire inspection. I received a complimentary shuttle to and from home. Everyone I came in contact with were so friendly! Great oil change service and tire inspection. I received a complimentary shuttle to and from home. More

Friendly Service I very much enjoyed the efficient service and thorough inspection of my car recall repair this week. The highlight was one of the driver's who took m I very much enjoyed the efficient service and thorough inspection of my car recall repair this week. The highlight was one of the driver's who took me home on the Courtesy Shuttle. I appreciate a positive attitude, free coffee and popcorn, and the convenience of the free shuttle. I also was very glad to find out about future repairs needed on my car. I would not have my car serviced at the dealership as their labor costs are too high, but I trust the experience of the technicians who inspected my car. More

Thumbs up I recently purchased aCRV from Honda Village in Newton Ma.. The sales agent , Albert Thomas, was expertly acquainted with all aspects of the vehicle, I recently purchased aCRV from Honda Village in Newton Ma.. The sales agent , Albert Thomas, was expertly acquainted with all aspects of the vehicle, was extremely genuine and a gentleman. He was very patient, he listened to my concerns and I felt no pressure. He was also happy to review any of car' s functions over and over . More

Service you can relay on I am a customer in Honda village since 2004 and they always made me go home happy, even when it was a pricey repair. Routine service pricing is very c I am a customer in Honda village since 2004 and they always made me go home happy, even when it was a pricey repair. Routine service pricing is very competitive overall. More