Herb Gordon Subaru

My Goodman and his team did an excellent job on my Subaru Le Mike Goodman and his team did an excellent job on my Subaru Legacy had an unexpected visit but they were very accommodating thank-you. Had a bad expe Mike Goodman and his team did an excellent job on my Subaru Legacy had an unexpected visit but they were very accommodating thank-you. Had a bad experience with an outside vendor but Mike and his team were able to accommodate me as a as a last-minute appointment More

Quick and painless I had a routine oil change, tire rotation, multi point inspection and was in and out in 45 minutes. No upsells or any other nonsense. I always try to I had a routine oil change, tire rotation, multi point inspection and was in and out in 45 minutes. No upsells or any other nonsense. I always try to work with Rodney, and he’s great. The dealership is also very good for getting some work done. Free WiFi, donuts, coffee, and a quiet upstairs room with desks. I never used to get service done at dealers but Herb Gordon Subaru is worth it. More

Excellent customer service Vitality was so helpful during my visit. He kept me updated as my crosstrek was being repaired. Thank you for making car repairs an easy experience Vitality was so helpful during my visit. He kept me updated as my crosstrek was being repaired. Thank you for making car repairs an easy experience to deal with. Having a smiling face greet you at the door, sets the standard of excellence for quality customer service. More

Lazy Staff The compliant I sent in read"I visited your dealership on Automotive Blvd about 2:30 Saturday intending to test drive a Forester. Mr. Mike Sarecky wa The compliant I sent in read"I visited your dealership on Automotive Blvd about 2:30 Saturday intending to test drive a Forester. Mr. Mike Sarecky was the person who responded to the secretary’s request for a consultant. After a few pleasantries about what kind of vehicle I was looking for, and a brief overview of the various trim levels, I requested to test drive the Forester. To my surprise, Mike told me something akin to “He’d rather I not test drive today” and that “I should come back after I had test driven all the other cars I was interested in”…”because I would not remember the Forester”. So….I just handed him back the Forester brochure and left. I’m not sure what his problem is…but it won’t be trying to figure out how to get me into a Forester. I drove all the way to your dealership so that I could test drive a Forester; not be told what order I chose to test drive cars. I felt he was just being lazy. And I can’t really put my finger on it, but he really made me feel like he “didn’t have time for me”. If the dealership was overwhelmed that day, I could understand that and could have returned or waited. That was a xx excuse from someone who determined I was not worth his time. Lucky for me, there are other Subaru dealerships in the area. In fact, I went directly to one in Waldorf where a very nice young man absolutely made me a Subaru believer. He told me many things about Subaru that I found very impressive…the box engine concept, Subaru’s extensive AWD expertise, the 2018 vs 2019, and oh yeah; I test drove the car. Your employee could learn a lot from that young man. Now, as I’m collecting the relevant names for this email, I see you two share the same surname. I bet you worked VERY hard to earn your position…So yes…Mike has a lot to learn. More

Great Service. Great People I’ve been coming to HG for all my service needs since I bought my WRX in 2014. This week I had a problem with my clutch and to my disappointment had r I’ve been coming to HG for all my service needs since I bought my WRX in 2014. This week I had a problem with my clutch and to my disappointment had recently passed warranty mileage. Greg, Vitaliy and team went to bat for me and replaced under goodwill. Their willingness to go above and beyond will keep me coming to HG for years to come. —Vitaliy (an enthusiast himself) has always been my go-to and has helped me with a variety issues and provided helpful tips over the years. Always friendly, efficient and knowledgeable. —Greg even humored me by watching video clips of the clutch problem on my cell phone and personally tested the car before returning it to me — as good as new. Many Thanks to the guys at HG for the attention and addressing the needs of that annoying customer who is obsessed with their car and all the little details. See you next time. More

Customer Service at its Best! As usual I received superior customer service from the staff at Herb Gordon Subaru's service department. Michael and Lori were excellent from check-i As usual I received superior customer service from the staff at Herb Gordon Subaru's service department. Michael and Lori were excellent from check-in to checkout! Michael was very honest, detailed, patient, and professional in discussing the service needs of my vehicle!! More

Always Great Experience I am a long time Subaru customer - and always find they are very professional! Today my Serviice Advisor was Michael Goodman and he went out of his wa I am a long time Subaru customer - and always find they are very professional! Today my Serviice Advisor was Michael Goodman and he went out of his way to provide a great experience. He kept me informed and searched for a coupon to lower my cost. Couldn't have asked for more! Thanks so much! More

Service appointment Very happy with latest service appointment. We have bought three vehicles from Herb Gordon Subaru and we are consistently pleased with the service the Very happy with latest service appointment. We have bought three vehicles from Herb Gordon Subaru and we are consistently pleased with the service they provide. They take the time to explain what’s being done and make recommendations for car care. We are able to get loaner vehicles when needed and when we wait, they get us in and out as promised. More

Professional, courteous, reliable service Have been using their Service Dept since I bought our car there. Always good service. Explain what needs to be done and don’t do things not needed. N Have been using their Service Dept since I bought our car there. Always good service. Explain what needs to be done and don’t do things not needed. Never any problems. More

Excellent customer service The service dept is excellent! You can set up your appointment online and they send a timely reminder. When you arrive they greet you right away and The service dept is excellent! You can set up your appointment online and they send a timely reminder. When you arrive they greet you right away and are very efficient smd thorough at checking out your car. You can also text your service rep any time and they will help you navigate what you might need. More