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Herb Gordon Subaru
Silver Spring, MD
1,482 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,482 reviews
May 18, 2024
Always easy to make an appointment. The service is always professional. They never try to upsell you on things you do not need. Customer service is always excellent. I always feel like The service is always professional. They never try to upsell you on things you do not need. Customer service is always excellent. I always feel like they really care about both me and my car. More
by jbrown
Employees Worked With
Helpful May 18, 2024
One of the BEST Customer Service Teams I have ever worked with (both Sales & Auto Service)! They take great care of us! with (both Sales & Auto Service)! They take great care of us! More
by jackd10705
Employees Worked With
May 17, 2024
I wouldn’t buy a car anywhere else now. My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember ever My salesperson Marc LeSantos, and my service representative, Luis Prada, are nothing short of amazing! I don’t know how they personally remember everyone but they seem to in my case and that means a lot. More
by Theresa
Employees Worked With
May 17, 2024
Fast service and reasonable price with coupons. In and out for oil change within hour. In and out for oil change within hour. More
by barryk2391
Employees Worked With
May 15, 2024
Rodney went above and beyond! Very knowledgeable and was able to help problem shoot a minor issue that saved me $ in the long run. Staff were amazingly courteous! Told all my Sub Very knowledgeable and was able to help problem shoot a minor issue that saved me $ in the long run. Staff were amazingly courteous! Told all my Subaru friends that this is the place to go for quality honest work. More
by Manderson
Employees Worked With
May 14, 2024
If you're thinking of buying new tires for your Subaru, do NOT go to Herb Gordon Subaru. I made an appointment online, received a confirmation email, and confirmed the appointment via text message the day do NOT go to Herb Gordon Subaru. I made an appointment online, received a confirmation email, and confirmed the appointment via text message the day prior to my appointment. I showed up for my appointment only to find out the General Altimax tires I ordered weren't in stock. After further research by the service desk, not only are the tires not in stock, they aren't even available as they are "close out" despite the website saying are available. I asked for a discount on another set of tires that were available, but the dealership wasn't willing to work with me at all. I won't be back for any service appointments in the future. Review edited to note that I received a call from the Service/Parts Director Greg Edwards shortly after posting of this review (on Google and on other sites), who apologized for the issue and said he would work with me to install Michelin Defender tires today. However, Herb Gordon Subaru had their chance to make it right this morning when I was at the dealership. There were at least two instances the Service Advisor went to talk to someone else (who I can only assume is a manager) to see what they could do, but they weren't able to provide any deals on the Michelin Defender 2s then. They should have worked with me from the beginning. I already wasted my time driving there and back once today. I wasn't doing it again. I already purchased new tires from Costco. More
by jqelmore88
Employees Worked With
May 14, 2024
I had a great experience at Herb Gordon with Michael. He kept he updated on my car and got me out quick. He kept he updated on my car and got me out quick. More
by mattchege
Employees Worked With
May 11, 2024
Great service with friendly staff and a comfortable facility, reasonable prices, quick in and out. facility, reasonable prices, quick in and out. More
by gavm5
Employees Worked With
May 10, 2024
On a busy day I got a flat tire and they were able to fit me in even without being a regular customer. They provided me items that I should get done and it was sent to my cell phone which made that super eas me in even without being a regular customer. They provided me items that I should get done and it was sent to my cell phone which made that super easy to look over. Any concerns I had they addressed and I left feeling confident that they addressed my tire concern. I will be back for sure! More
by michelle_lenart0330
Employees Worked With
May 09, 2024
As always, it is a pleasure working with Vitaly Khlebnikov! He understood the issue and worked to get a quick resolution. I am so happy to have a service advisor who understands the importance of k Khlebnikov! He understood the issue and worked to get a quick resolution. I am so happy to have a service advisor who understands the importance of keeping my vehicle in tip top shape! As always, thank you Vitaly! More
by RacerX
Employees Worked With
