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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,073 Reviews

1,073 Reviews of Herb Gordon Subaru - Service Center

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June 07, 2024

Herb Gordon consistently provides excellent customer service. Even on a super busy day, they attended to the line of customers in a timely and professional way. I was very impressed that they were able More

by rachit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 05, 2024

Luis P was excellent to work with, highly recommend! He is fast, efficient, professional, knows what he’s doing, I was in-and-out in no time. Thank you Luis! More

by Desi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again! Take care!

June 04, 2024

Courteous, respectful, personable, friendly, well-mannered and always making sure you are comfortable with the service provided More

by reenadaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 04, 2024

Staff are efficient, customer responsive and reliable. 48,000 mile service was completed in record time. More

by marting579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know who worked on my car.
Jun 07, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2024

Rodney and Vitaly are always great reps, and they clearly communicate what my car needs. More

by thomasbacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

May 28, 2024

Love the service team! Ask for Vitaly he is a great representative. Would recommend to all Subaru drivers. More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Herb Gordon Subaru responded

Hello Edward, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 28, 2024

From soup to nuts this dealership is wonderful! From purchase to service everyone is professional and eager to explain any questions or concerns you may have. Thank you Herb Gordon Subaru!!! More

by dowtinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Dorfman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

May 23, 2024

Vitaliy provided exceptional communication with prompt responses to concerns and amazing service. My Forester was cleaned and awaiting me upon arrival and has never ran as well as it does now that the rec More

by Roger J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Herb Gordon Subaru responded

Hi Roger, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 21, 2024

Great service at Herb Gordon Subaru. Luis is super awesome! He was prompt, clear about expectations, and deftly managed the service start to finish. He re returned to me a nicely spiffed More

by Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Herb Gordon Subaru responded

Hi Gigi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2024

AMAZING service from Luis. Really cares about the customer and goes out of his way to help. Very pleased with all the help! More

by A-De98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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