Herb Gordon Subaru

Outstanding care and service to customers!! The Subaru team at Herb Gordon’s has always been welcoming. Most recently, I was deeply impressed and grateful because Rodney Rogers and others welcom The Subaru team at Herb Gordon’s has always been welcoming. Most recently, I was deeply impressed and grateful because Rodney Rogers and others welcomed me and my friendly pup for a routine service visit. (Subaru having dogs as ambassadors of “love” made us right at home.) But wait. There’s more. The mechanic met with me and reviewed an issue he identified, which was a logical explanation for a question I had raised about my oil. Getting answers and validation so easily was reassuring! Great diagnostic skill. In lieu of having to reschedule and revisit at a later date, Rodney and Manager Greg Edwards went above and beyond by identifying immediate repair. What great consideration and customer care! They provided a loaner car and in less than 24 hrs. had my car ready. Hands down, Herb Gordon is far better than the dealership here in MD where I originally purchased my first and second Subarus. Truly, the personable and professional culture and Rodney going above and beyond places them at top of the list for Subaru servicing and my future purchases. In this day and age, kindness counts. They see to that. Rodney is a gem of a guy, and devoted to results for his customers. Thank you! More

Nope! Would not take my car in again. I really didn't want to leave this review for Herb because of great reviews and feedbacks from my friends and Subaru enthusiasts. As a Subaru Ambassad I really didn't want to leave this review for Herb because of great reviews and feedbacks from my friends and Subaru enthusiasts. As a Subaru Ambassador myself, I have recommended people to this dealership and now I am not so sure anymore. I took my 2015 Subaru WRX in for diagnosis of an AC issue. It is a 4 year Subaru that has less than 23K miles on it. Granted, a car that is 4 years old with this little miles shouldn't have any AC issues. I already got the refrigerant refilled a year prior at Herb and this year, the AC completely stopped working. I understand that I no longer have warranty at this point and I contacted Subaru of America and they told me they would work with me. After diagnosis, Herb told me that there is a leak in the evaporator (a small radiator inside the dashboard that provides cold air for AC). They quoted me $1800 including labor and parts to fix the issue. Now, my Subaru is modded but they are all engine modifications. None of the mods would explain why the AC broke down in this car. The service rep made it sound like engine modifications caused the AC to die and it needs much more than whatever it is to fix the issue. I was extremely upset. SoA later contacted me and said they would give me $750 towards the repair if I get my car fixed at Herb. Now that is still over $1000 out of pocket. At this point, I decided to pick up my car and fix it somewhere else. When I went to pickup my car, the service rep ignored me. I waited over 30 minutes for them to pull up my car. After I got my car back, one of the plugs under the dash was unplugged (unprofessional). After this incident, the service rep followed up with me via text and email asking for a good review and feedbacks. I responded with exactly happened and it has been over 1 month, I have yet to hear back from the dealership. It seems to me that they only care when you give them good reviews and feedbacks. They don't care about you if you don't do work there or provide them with constructive criticisms. I did take this car to a local mechanic and we fixed this issue with a little over $400, less than 4 times the amount Herb asked for ($200 for parts and $200 for labor). The core was replaced under 3 hours. Now I am not saying Herb doesn't do a good job, but quoting $1800 for a job that costs $400 shows me how greedy this dealership is. I was going to purchase a Subaru Ascent here, but now I will take my business elsewhere. I do not want to give my money to a dealership that does not care about me or my car. More

Great Service We travel an hour to use this service center for our Subaru. We purchased our car from this dealership and found Herb Gordon to be honest and upfront We travel an hour to use this service center for our Subaru. We purchased our car from this dealership and found Herb Gordon to be honest and upfront. Im always impressed by the service centers thorough assessment of our car and trust the service they provide. Michael Goodman was a pleasure to work with. He was able to meet our scheduling needs, explained services clearly and provided top notch customer service. I wish I lived closer to Herb Gordon, but it's worth the trek for this type of reliable service and customer care. More

great service team rodney in the service dept & anna @ check out are the best team!! i had a 3 hour repair - and didn’t even mind waiting :). they kept me posted through rodney in the service dept & anna @ check out are the best team!! i had a 3 hour repair - and didn’t even mind waiting :). they kept me posted through all of maintenance, recalls & repairs. anna was the kindest at check out... i had a great experience!! More

Great service every time! I hate spending money, but I love this place and the service they provide. I always leave feeling safer and more secure. I don’t take my car anywhere I hate spending money, but I love this place and the service they provide. I always leave feeling safer and more secure. I don’t take my car anywhere else! More

Courteous, Professional! Service, Vitaliy Khlebnikov, representative was extremely professional & courteous. I would most definitely recommend this dealership, vehicle servic Service, Vitaliy Khlebnikov, representative was extremely professional & courteous. I would most definitely recommend this dealership, vehicle service to anyone in the market to purchase a Subaru. More

Absolutely no regrets purchasing my vehicle here! I’m a young college student with no knowledge whatsoever about cars and how they function. I’m always skeptical about taking my car to any corner mom I’m a young college student with no knowledge whatsoever about cars and how they function. I’m always skeptical about taking my car to any corner mom and pop car shop because I’ve had my fair share of awful experiences. When I walk into Herb Garden I instantly feel confident and secure that my car is in good hands. I always request Michael Goodman. He is my go-to guy. He ensures that we’re on the same page. He never fails to thoroughly explain the mechanics of my car and how the insides work together- always takes good care of me and my Subaru! More

Very helpful and professional Vitaliy was very professional and helpful. Over the phone he gave a fast quote and set up an appointment. Everything went as planned for the price we Vitaliy was very professional and helpful. Over the phone he gave a fast quote and set up an appointment. Everything went as planned for the price we agreed and at the time we discussed. No complaints More

Very friendly and always does a great job! Everyone is very friendly and attentive! Michael always makes sure everything goes smoothly. I live in Timonium but come to this location because for Everyone is very friendly and attentive! Michael always makes sure everything goes smoothly. I live in Timonium but come to this location because for the amazing service! More

Amazing Service!! Vitaliy is the BEST. I used to live by Herb Gordon Subaru and even since moving two states away I still bring my car to get serviced here when I’m vis Vitaliy is the BEST. I used to live by Herb Gordon Subaru and even since moving two states away I still bring my car to get serviced here when I’m visiting family. Vitaliy, Ken and Bob and their teams always take excellent care of me and my cars. Service is so great my family also has their cars serviced there as well. We’ve built an amazing relationship with the senior level staff over the last 11 years and will always continue to trust their service in the future. You can’t beat the no nonsense and great services. :-) More