Herb Gordon Subaru

Herb Gordon’s Silver Spring Good service and have always been honest and open about any issues that require attention. Prompt service and Vitaliy is an excellent advisor. Will Good service and have always been honest and open about any issues that require attention. Prompt service and Vitaliy is an excellent advisor. Will continue to return. More

Sue Ireland in sales and Michael Goodman in service I would have give the dealership 5 star rating if the dealership improves their Parts and Cashier department. It took the parts department 15 min to f I would have give the dealership 5 star rating if the dealership improves their Parts and Cashier department. It took the parts department 15 min to find out they dont have the parts in store and took the cashier almost 30 min to complete the paper work and hand me my car key. But the good news is they have top notch sales lady Sue Ireland and Michael Goodman in service. I worked with Sue more than 2 yrs. I brought my first Subaru from Sue, Crosstrek in late 2017 and traded in for a Outback July 2019. She is so knowledgable of all Subaru models. She is patient, curtis, and professional. She is always prepared and does her "homework" before we meet so that time spent in the office only for the time needed for the paper work to close the sale. Sue follow up with a friendly call to make sure all is well after the purchase. She makes you feel like a family member. One if my friends also brought a Subaru from Sue because of my recommendation. If you want a Subaru, talk to her first. As for Mr. Goodman. He took care of my Crosstrek from day 1 and continued with installing my options for my Outbsck. Michael is always on a schedule as per the appointed time. He listens to your services needs and take care of servicing your car like it is his own car. Best of all, when he gives you the estimated time for service the car, it is within minutes of his estimate. To me, this is very important, especially if one is waiting at the service area. If you want a service rep that keep his words and take care of your car, look no further than Michael Goodman. More

Superb Customer Service I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no appointment. The service folks checked the tire and installed a new one , getting me in the words of the old song, “On the Road Again”. Thanks, Mike, for getting me taken care of; much appreciated. Other companies could take a page from your playbook of excellence in customer service. I remember when I bought the CrossTrek in 2918, my first Subaru and hearing about becoming a part of the Subaru family. It seemed a bit hokey at the time, but in every single interaction with the folks at Herb Gordon, beginning with Al Goldberg and continuing today with Mike, I have in fact been treated like family. More

Fast and Efficient When I arrived Claudia was with a customer, rather than make me wait, Harry offered to get me started, he took care of checking me in and as Claudia b When I arrived Claudia was with a customer, rather than make me wait, Harry offered to get me started, he took care of checking me in and as Claudia became available he then took me over and introduced us. That is great and selfless customer service. Thank you Harry. Claudia further added to the great experience by allowing Millie to review the vehicle features before I left, she had to bring the car back down which many would have not done. This act of kindness saved me a lot of time by not having to do the review later in the afternoon. Thanks for thinking of the customer first! More

Rodney gave me Excellent service. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. I took my car there for service, and service was Excellent. I was in and out in good time. Everyone there is always so friendly. More

Wonderful and easy car-buying experience!! Herb Gordon Subaru provided a quick and painless car-buying experience! The salesmen and managers were helpful, knowledgeable, and extremely professio Herb Gordon Subaru provided a quick and painless car-buying experience! The salesmen and managers were helpful, knowledgeable, and extremely professional. I highly recommend anyone to Herb Gordon. Mike Sarecky took great care of me and helped get me into my brand new car! Claudia was amazing as well! More

Straight forward and reasonable time frames. Great customer service and solid work! Doesn’t feel like they are offering services you do not need. Was able save big by letting them know the items Great customer service and solid work! Doesn’t feel like they are offering services you do not need. Was able save big by letting them know the items i replace myself and was able to pay a more comfortable price for my 30k service. More

Phenomenal service Rodney and the folks at Herb Gordon Subaru took great care of me when I brought my car in. I was in between my 30,000 mile service in my 36,000 mile Rodney and the folks at Herb Gordon Subaru took great care of me when I brought my car in. I was in between my 30,000 mile service in my 36,000 mile service and they went above and beyond to make sure that my car was fully up-to-date and changed out all my wiper blades for free based on the warranty and also gave me a discount because I’m military. I don’t typically ask for a discount but in this instance it was really nice of them to give it to me. Highly recommend this dealership for anybody looking to service their Subaru or any other vehicle! More

Good place Claudia is amazing and can help you with anything. Very good about getting you a rental car when needed. The wait time is never too long. Claudia is amazing and can help you with anything. Very good about getting you a rental car when needed. The wait time is never too long. More

Amazing service! Always come here for service and Claudia is always informative and friendly. I have serviced my Impreza and now I service my STI here. Love their serv Always come here for service and Claudia is always informative and friendly. I have serviced my Impreza and now I service my STI here. Love their service department! More