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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

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June 25, 2021

I want to like the dealership, it’s services and people were top notch when they were located in Brighton. Since the move, however, it’s been extremely inconvenient to get to the new location and the turno More

by Michbro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor
Jun 28, 2021 -

Herb Chambers Honda responded

We greatly appreciate your business and are sorry our new location is less convenient for you. We hope you will reach out if you wish to discuss your experience further.

June 16, 2021

Fast, easy and got me up and running with minimal fuss. Very friendly staff! Was able to give me answers to all the questions I had. More

by Denuft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Herb Chambers Honda responded

Thank you for choosing Herb Chambers Honda In Boston, we appreciate your positive feedback!

June 11, 2021

Went to get my car serviced for the first time at Herb Chambers Boston and the service was Excellent. I did however waited at first because I went to the wrong area but when I was redirected to the correc More

by NHBoston
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodriguez
Jun 11, 2021 -

Herb Chambers Honda responded

We appreciate you taking the time to leave us your review! We're so happy to hear our service team went above and beyond to make this a five-star visit! Thank you for the five-star rating and for shining a light on Robert's hard work! We'll share your compliments with Jose and Nick so they know they've also made an impression! - Herb Chambers Honda In Boston

June 10, 2021

Staff friendly and helpful. My vehicle lights came on so that’s why I came in. Had them service the car. I’m please with the work More

by gailwilmot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Herb Chambers Honda responded

Thank you for choosing Herb Chambers Honda In Boston, we appreciate your positive feedback and hope to work with you again in the future. Safe travels!

June 09, 2021

Robert was nothing short of outstanding. He went beyond the scope of his job description, helping to get my car and return it during this COVID time. He was thorough, friendly, personable, and extraordina More

by Linda Goldenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Herb Chambers Honda responded

Linda, We're glad to hear Robert stood out and made this a five-star experience! Thank you for the review and for working with us during these unpredictable times! We will share this with Robert, Susan, and our team! - Herb Chambers Honda In Boston

June 07, 2021

I had to wait more than 2 hours for just inspection of new car instead of 45 minutes that they told me waiting time. That was wast of time. Please don’t tell customers shorter estimate time. More

by cs01160116
Recommend Dealer
No
Employees Worked With
I don’t know his name at service department.
June 04, 2021

Great service! I came to get an inspection sticker. I have worked with DJ previously so knew to come directly to him for service again. More

by Tiffany.A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dahl DJ Jackson
Jun 04, 2021 -

Herb Chambers Honda responded

Thanks for trusting DJ and the Herb Chambers Honda In Boston team with your service needs! We'll see you next time!

June 02, 2021

Went in for service for a minor issue and despite being extremely busy, they were able to fit me in. Also explained what the issue was and what they would do to fix it. Much appreciated. More

by Applevk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dahl Jackson
Jun 03, 2021 -

Herb Chambers Honda responded

It was our pleasure to assist you. Thank you from all of us here at Herb Chambers Honda In Boston!

May 29, 2021

I put this Honda Location over EVERY location in the State of Mass. This is the Best place to come to point blank period. There is a reason why out of all the locations i visited, This is the one I on More

by Jinx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lascelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Dalence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Purcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forest Frangiamore, Jay Calixto, Tran Le
Jun 03, 2021 -

Herb Chambers Honda responded

Wow! Thank you so much. We're so happy to have you as a Herb Chambers Honda In Boston customer and greatly appreciate your recommendation of our team!

May 21, 2022 -

Jinx responded

This is the Only location i go to period. Rob treats me like family which keeps me returning if i got issues. All the staff there have great people skills. Truthfully, I can’t say that about other locations. That’s just facts

May 28, 2021

4th time here, very disappointed. Usually see Robert Hall who was not in. Had 10:15 oil change appt and did not leave until after 2:00 pm. Only 1 service representative (DJ Jackson) & therefore very long wai More

by lestelle3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DJ Jackson
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