Tom Pasquarella
Tom Pasquarella at Herb Chambers Honda

Tom Pasquarella

General Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

4.9
59 Reviews
4.9

59 Reviews

Write a Review

Specialties & Trainings

Honda Certified

59 Reviews of Tom Pasquarella

October 03, 2024

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Employee Rating

Good service. They did what they promised to do. Tural was a great rep and really responsive. More

by Wes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

Herb Chambers Honda responded

Thank you for the positive feedback, Wes! We hope you won't hesitate to reach out if Tural & the Herb Chambers Honda In Boston team can be of service again in the future!

September 20, 2024

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My experience was excellent the sales person (Mr. Keith Banks-Obanor) was very professional pleasant and efficient in the time in our dealings. Additionally our interaction with the people at the dea More

by Vieira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nermi Santos

Sep 20, 2024

Herb Chambers Honda responded

Thank you for sharing your excellent experience with Keith and the team at Herb Chambers Honda In Boston! We're delighted to hear that our professionalism and efficiency made a positive impact on your visit. Take care!

August 29, 2024

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I just wanna give a great thank you with a note of appreciation for the wonderful Michelle McBride. She was kind, having Phenomenal customer service, Knowledgeable, Professional, And just had overall More

by Aryannacavalli3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nermi Santos, Nicolas Karam, Sofia Cabrera , Michelle McBride

Aug 30, 2024

Herb Chambers Honda responded

Aryanna, we're delighted to hear that Michelle provided such phenomenal service at Herb Chambers Honda in Boston. Thanks for sharing your experience!

August 25, 2024

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When go inside the building no one greet you and you standing there like a stooge. More

by NANCY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Aug 29, 2024

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Aug 25, 2024

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

August 16, 2024

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Excellent and friendly staff and service. I have leased multiple cars over the years and always find the team efficient and helpful. I have them service my car as well. More

by johnmshea1
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Recommend Dealer
Yes

Other Employees Tagged: Lascelle McKenzie, Valer Topalli , Jessie

Aug 19, 2024

Herb Chambers Honda responded

John, we're delighted to hear that our team at Herb Chambers Honda In Boston has consistently provided you with excellent service. Thanks for your continued trust and support!

July 29, 2024

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Very helpful team. I went to another dealer first and they charge a markup on all their cars. Herb Chambers doesn’t have any sort of markup so wish I went to them first More

by BDay81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

Herb Chambers Honda responded

Thank you for the great feedback! We're glad to hear our team at Herb Chambers Honda in Boston provided a smooth and transparent experience. Enjoy your new car, and we appreciate your support!

July 24, 2024

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Great customer services I was only there for all of 12 mins customer service was amazing More

by averywoumnm3
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2024

Herb Chambers Honda responded

We're happy to hear our Herb Chambers Honda In Boston team provided you with an efficient experience! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!

July 23, 2024

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Mary is the best sale person , the manager kept promises what he sent out letter for trade in .. More

by Daniel Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mary Lopez, Maulik Desai

Jul 23, 2024

Herb Chambers Honda responded

Thank you for the great review, Daniel! We're happy to hear Mary & the team provided you with a five-star experience and we hope to see you again in the future. Take care! - Herb Chambers Honda In Boston

May 15, 2024

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This is my second purchased and I am very pleased with the whole process. I would like to extend my gratitude to all staff, used car manager and Tom the general manager, also Denisse was my sales person b More

by Robert Beltre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2024

Herb Chambers Honda responded

Robert, it's great to know you had a smooth process for your second purchase at Herb Chambers Honda In Boston. We're glad Denisse and the rest of our team could assist! Thanks for choosing us again!

April 24, 2024

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Every time I go to herb chambers I get excellent service from Robert Hall there More

by Brennan547@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Hall , Nelson excellent

Apr 24, 2024

Herb Chambers Honda responded

We really appreciate you taking the time to leave Herb Chambers Honda In Boston this awesome review, thank you!

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