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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,345 Reviews
Call Service Center (617) 731-0100

1,345 Reviews of Herb Chambers Honda - Service Center

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August 25, 2024

When go inside the building no one greet you and you standing there like a stooge. More

by NANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lascelle McKenzie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Dalence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Pasquarella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Purcell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nermi Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maulik Desai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Karam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2024 -

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

Aug 29, 2024 -

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

August 18, 2024

The advisor Robert was very helpful. His mannerism was exceptionally. He was also very helpful in helping me choose the best option in making a decision about my car. More

by Mg
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Robert provided exceptional service for you at Herb Chambers Honda in Boston. Thanks for sharing your experience!

August 18, 2024

Sean DeSilva did a great job getting me in and done with my oil change in good time, and took the time to explain various tests performed. Good Job! More

by se4boston
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
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Aug 21, 2024 -

Herb Chambers Honda responded

Thanks for the feedback! We're glad to hear Sean provided efficient service and clear explanations at Herb Chambers Honda in Boston. We appreciate your support!

August 16, 2024

Service was quick and efficient. Representative was very professional and friendly. I would definitely go back there. More

by Sharon Roper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Herb Chambers Honda responded

Sharon, we're delighted to hear you had a quick and efficient service experience at Herb Chambers Honda In Boston. Thanks for the kind words!

August 14, 2024

They do a very good job in ensuring that what you need is taken care of no matter how long it takes to do it. More

by clyndermoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
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Aug 14, 2024 -

Herb Chambers Honda responded

Clynder, we're glad to hear that our team at Herb Chambers Honda in Boston took great care of your needs. Thanks for the positive feedback!

August 11, 2024

Robert is always attentive and explanes things really well. I have been a customer for over 20 years. More

by abenton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Herb Chambers Honda responded

abenton1, thank you for your loyalty and kind words about Robert! We're proud to have served you at Herb Chambers Honda In Boston for over 20 years.

August 08, 2024

Nelson was very welcoming when I first arrived. He also made sure that he took care of me and that I was in and out. He was quick and very professional. #TEAMNELSON💜 More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Dalence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Castillo
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Aug 08, 2024 -

Herb Chambers Honda responded

Kathy, we're delighted to hear that Nelson provided you with such efficient and professional service at Herb Chambers Honda In Boston. Thanks for the shoutout!

August 07, 2024

Herb Chambers dealerships are the best around. The service is always excellent and the staff is outstanding. More

by Raw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
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Aug 07, 2024 -

Herb Chambers Honda responded

Thank you for the glowing review! We're delighted to hear that our team at Herb Chambers Honda in Boston always provides excellent service We appreciate your support and look forward to seeing you next time!

August 07, 2024

I was helped by Sean Dasilva. I was there for an oil change and he saw that my car had almost no gas. I had a recall for the gas pump, so he told me he can get it done so I don’t More

by LucasG248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Dasilva
Report | Print
Aug 07, 2024 -

Herb Chambers Honda responded

We're glad to hear Sean Dasilva provided such excellent service during your visit at Herb Chambers Honda in Boston. Thank you for sharing your experience and for the five-star rating! Safe driving ahead!

August 06, 2024

Sean was extremely helpful during this visit. He is always willing to answer any questions I may have. He is always thorough in explaining all recommendations needed for my car. More

by dlbyrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Report | Print
Aug 07, 2024 -

Herb Chambers Honda responded

Thank you for sharing your experience! We're glad to hear Sean provided thorough and helpful service during your visit at Herb Chambers Honda In Boston. We appreciate the positive feedback!

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