Back

Herb Chambers Honda - Service Center

Boston, MA

4.8
1,212 Reviews

1,212 Reviews of Herb Chambers Honda - Service Center

Sort by
June 12, 2024

Good service of my vehicle and excellent customer service from the representative Sean DeSilva. Sean took the time to explain what I needed done and what should be the priority in my list of repairs. Having More

by Vinhbui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jun 12, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Sean provided excellent service and helpful advice during your visit to Herb Chambers Honda in Boston. Your positive feedback means a lot, and we look forward to serving you again!

June 09, 2024

I always get service here because the service is very fast and I really liked the service More

by Mariagoncalves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Herb Chambers Honda responded

Thank you for leaving us five stars! It's great to hear you appreciate our team's hard work and we look forward to serving you again! - Herb Chambers Honda In Boston

June 08, 2024

The person who work at the service advisor need to properly train . He’s the worst service advisor I had ever met .. 0 star . More

by kevinvien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot to ask his name
Jun 10, 2024 -

Herb Chambers Honda responded

Kevinvien, We're disappointed to hear about your experience with our service advisor. We strive for excellence in customer service. We want to address this issue with you, so please reach out when you can. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

June 01, 2024

Sean DaSilva was my service rep on a usual extended warranty case. Diagnostics showed one issue but symptoms pointed to something else entirely. We worked through the issue together and came to a great More

by Abram C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Jun 03, 2024 -

Herb Chambers Honda responded

Abram, we're delighted to hear that Sean provided exceptional service and helped resolve the issue with your daughter's car at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

May 31, 2024

Nelson Castillo was my customer service advisor for this event. All I can say is thank you to him and all those involved in another excellent service experience. More

by Daywalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Castillo
May 31, 2024 -

Herb Chambers Honda responded

Thank you for sharing your positive experience with Nelson and the team at Herb Chambers Honda In Boston! We're grateful for your continued support and look forward to serving you again next time!

May 31, 2024

Easy to book service online. Prompt attention upon arrival for appointment. Length of time for service is clearly articulated and very closely adhered to. Service advisor took th More

by MaryF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Herb Chambers Honda responded

Mary, thank you for the positive feedback about your recent visit here at Herb Chambers Honda In Boston! Robert & the team appreciate your support and look forward to seeing you again next time!

May 31, 2024

nelzon castillo was very helpful. i had a excellent service experience i was completely satisfied. More

by Eliezer cotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nelson castillo
Jun 03, 2024 -

Herb Chambers Honda responded

Eliezer, Thank you for leaving the Herb Chambers Honda In Boston team five stars! We look forward to serving you again!

May 25, 2024

DJ was extremely helpful and fit me in to patch my punctured tire. He was able to get my tire fixed quickly and got me back in the road quickly More

by ALemoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ
May 27, 2024 -

Herb Chambers Honda responded

We're glad DJ could assist you promptly and get you back on the road promptly. Thanks for sharing your experience with Herb Chambers Honda in Boston! We'll see you next time. Safe travels!

May 23, 2024

My appointment was fast, well done, and quick. It only took an hour to get an oil change and sticker. The people were friendly and nice. They made sure I understood everything that was happening a More

by Richie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
May 24, 2024 -

Herb Chambers Honda responded

Richie, we're glad to hear your appointment was quick and smooth at Herb Chambers Honda in Boston. Thanks for the positive feedback!

May 22, 2024

My appointment was fast, well done and quick. It only took an hour to get a oil change and sticker. The people were friendly and nice. More

by alvinc.wa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Herb Chambers Honda responded

We're glad to know you had a swift and pleasant experience at Herb Chambers Honda In Boston! Our team always aims for efficient service. Thanks for choosing us, we appreciate your feedback!

...
10
...