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Henry Brown Buick GMC
Gilbert, AZ
1,476 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,476 reviews
October 29, 2024
Evan Echols and Ben Brown served me in professional manner and provided me the service that I needed. manner and provided me the service that I needed. More
by Allen34
October 28, 2024
Good experience, lots of fun, relaxing. No bull, like other dealers. Will go back there. No bull, like other dealers. Will go back there. More
by CAPITTMANN
Verified CustomerOctober 28, 2024
Great team, in and out quickly! Jordan is the man, I was in and out quickly and super responsive with the entire process. Jordan is the man, I was in and out quickly and super responsive with the entire process. More
by FRANKRSANCHEZ
October 27, 2024
My salesman Rickie was absolutely great, but the funding and finance experience was terrible. Nothing was explained to me regarding my trade in proceeds and registration refund. I had to call this dealershi and finance experience was terrible. Nothing was explained to me regarding my trade in proceeds and registration refund. I had to call this dealership multiple times to get answers and finally almost a month later, I got my $8,900.00 proceeds check. A month later, I called to inquire on my registration refund on my trade and found out that would take 2-3 more weeks to process my refund. No one explained any of this to us. I personally feel it was all shady and wonder if the dealership would have refunded me my registration if I didn’t call them to inquire. It’s over $500.00. This is my 4th purchase from Henry Brown and had great experiences, but after this fiasco not sure if I trust them to go back for my next purchase. More
by GABERTRUIZ
October 27, 2024
Good overall experience. Jordan showed us multiple options to suit our needs. The process worked well. Jordan showed us multiple options to suit our needs. The process worked well. More
by SKUCHIPUDI
October 27, 2024
Dealing with Blake has always been the best experience. He always makes sure I get the best deal. Henry Brown has been my dealership for over 20 years and I would not go anywhere else He always makes sure I get the best deal. Henry Brown has been my dealership for over 20 years and I would not go anywhere else More
by DSARFATE
October 26, 2024
This transaction was not without flaws but Dwight took care of us every step of the way. care of us every step of the way. More
by DANIELLESLEVA
Employees Worked With
October 25, 2024
Gabe was awesome to work with. Not pushy, easygoing and upfront and honest with the entire process. Can’t recommend him enough and will be buying all my vehicles from him and Henry Not pushy, easygoing and upfront and honest with the entire process. Can’t recommend him enough and will be buying all my vehicles from him and Henry Brown from now on! Thanks guys!! And shoutout to the Custom dept!! More
by cliffbranch88
October 24, 2024
Everyone at Henry Brown GMC was great to work with. DeWight Byron kept us informed of the status of our order throughout the process and made the sale a quick and easy process. Jeff Stone in Finance ma DeWight Byron kept us informed of the status of our order throughout the process and made the sale a quick and easy process. Jeff Stone in Finance made that portion easy as well. Love doing business with Henry Brown GMC because of the great people there and recommend them all the time. I can’t forget Heidi Burns in service who originally got me to become a life long customer. More
by RNMOORE
October 23, 2024
Great experience at Henry/brown gmc! Love my new sierra at4,butch my sales guy was spot on helping me with my purchase! Definitely will be a return customer! Love my new sierra at4,butch my sales guy was spot on helping me with my purchase! Definitely will be a return customer! More
by IJS2MOON
Employees Worked With
