Heidi Burns
Heidi Burns at Henry Brown Buick GMC

Heidi Burns

Service Advisor

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.4
38 Reviews
4.4

38 Reviews

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38 Reviews of Heidi Burns

October 04, 2026

Dealership Rating
Employee Rating

2nd car in 3 months. .. Dwayne, Shad, Mike M and Heidi are pretty darn awesome! More

by AMRLILMOM
Recommend Dealer
Yes

Other Employees Tagged: Mike Meade, Eiji Pollard, Dwayne Champion, Tim Tracey , Shad shafer has wrong picture..he is switched with brian

Oct 04, 2026

Henry Brown Buick GMC responded

Our team enjoyed helping you choose and purchase your new Buick Envista. Hearing that Dwayne, Mike, and Heidi were awesome means a lot to us. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 21, 2026

Dealership Rating
Employee Rating

Very easy process to purchase my truck. The entire team was great to work with. More

by marcusmartinez66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 21, 2026

Henry Brown Buick GMC responded

Knowing the purchase process for your new GMC 2500 felt so easy is incredibly rewarding. Your kind words about our team mean a great deal to us. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 15, 2026

Dealership Rating
Employee Rating

Another awesome experience working with Blake and his team, I’ll be back again! Jason deserves a shout out also, he knows the inside and outside of my 2026 GMC Pick Up! More

by jjgauman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 15, 2026

Henry Brown Buick GMC responded

We’re glad Blake and his team delivered another great experience for you. Knowing that one of our specialists could showcase every detail of your new GMC Sierra 1500 is rewarding. We look forward to welcoming you back soon. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 02, 2026

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Employee Rating

She was friendly, explained clearly and made the necessary purchasing paperwork process flow quickly.and easily. More

by palejoaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross , Joel Price

Jun 02, 2026

Henry Brown Buick GMC responded

Thank you for choosing the new Buick Envista and for sharing your positive experience. We’re pleased our team made the paperwork clear and efficient. Enjoy your Envista, and please reach out if there’s anything else we can assist with. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 02, 2026

Dealership Rating
Employee Rating

We’ve been going to this dealership for years and have bought several vehicles. We always leave very satisfied. They listen to what our needs are and if they truly can’t make something happen they tell yo More

by KATIE_N_PAYTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick, Tim Tracey , James Gutierrez

May 02, 2026

Henry Brown Buick GMC responded

Thank you for your wonderful review, Katie! We truly appreciate your loyalty to Henry Brown Buick GMC over the years. It's fantastic to hear that our team has consistently met your needs and made your vehicle purchasing experience more efficient. Your recommendation means a lot to us. We look forward to assisting you again on your next visit! Sincerely, The Team at Henry Brown Buick GMC

February 04, 2026

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Employee Rating

Love Henry Brown! They make everything easy from buying to getting servivce done! Everyone is always very helpful! More

by BRAD@VIVIDROOFS.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 04, 2026

Henry Brown Buick GMC responded

We’re thrilled to hear that purchasing your new GMC and getting service has been so easy. Our team is glad to know we can be helpful every time you visit.

December 13, 2025

Dealership Rating
Employee Rating

Good experience as usual. Tim Bryant and Jeff Stone are a great team. Will certainly go back as long as they are there. Great guys. I had a good time buying yet again. I have More

by Molotov1228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Bryant / Jeff Stone

Dec 13, 2025

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 24, 2025

Dealership Rating
Employee Rating

This is the fourth purchase for me at Henry Brown. Knowledgeable and professional sales. Always great service with Heidi. Nice to have the same service manager for 15 years. More

by clarkgarden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe White, Butch Shearer , Heidi

Oct 24, 2025

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 14, 2025

Dealership Rating
Employee Rating

I’ve purchased there a new 2025 youkon Denali ultimate . This Vehacle is riding like an old truck. I’ve called 3 times but nobody answer the phone. I’ve left 3 messages to three different service reps, but More

by Impulsivehiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 14, 2025

Henry Brown Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 13, 2025

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Employee Rating

Hands down Brown & Brown is the BEST dealership + has the BEST employees. Blake & Eric were amazing to work amazing to work with, plus Heidi in service is wonderful. More

by JAIME.SARFATE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Brown, Tom Wright, Adrienne Cross , Eric Angulo, Jason (Delivered the car)

Mar 13, 2025

Henry Brown Buick GMC responded

Thank you so much for your excellent review, Jaime! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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