Heidi Burns | Page 4

The dealership was able to get me the deal I needed. I am thankful for the that. The facility is very nice and while me and my family were there closing the deal the customer service was good. After that I h thankful for the that. The facility is very nice and while me and my family were there closing the deal the customer service was good. After that I had nothing but problems with getting the vehicle I had purchased and getting answers I needed to simple questions I had. The dealer ship did drop off my vehicle when it finally arrived a month after I had purchased it and when the vehicle had problems they came to pick it up from my home town and delivered back to me and had a rental for me to use while my vehicle was being repaired. This was very convenient and appreciated but the process to get the vehicle in the shop was very aggravating and took 3 weeks before anything was attempted to get my vehicle fixed. I would continue to call and let the dealership know I was having problems and would be transferred to several people who did not know what the next step should have been for me to get my vehicle repaired or would simply hang up. My sales person would not accept my calls and would send me strait to voicemail when I tried to explains my concerns. I still have not received my ownership manual and have not received a copy of the purchase agreement paper work. I have owned 12 other GM vehicles, 10 were brand new and by far this has been the worst experience I have had purchasing a new vehicle. I would not recommend this dealership to any of my family or friends to purchase a vehicle from this dealership. The customer service after a purchase is not where it should be for the caliber of dealership Henry Brown Buick GMC in Gilbert Arizona claims to be. More

by MAPODACA Verified Customer Verified Customer

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Ben Brown and his team are fantastic. It’s always a easy process buying a truck from Ben. Also Heidi Burns in service is the best. It’s always a easy process buying a truck from Ben. Also Heidi Burns in service is the best. More

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It’s a joy to buy a car/truck through Ben Brown. It was like talking with an old friend rather than a salesman. Thanks like talking with an old friend rather than a salesman. Thanks More

by GRANDMAMETZ Verified Customer Verified Customer

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Great team to work with. Extremely nice people and wanting to get a deal done. Bought a used GMC Sierra with ease and we’re very nice wanting to get a deal done. Bought a used GMC Sierra with ease and we’re very nice More

by manger.nick Verified Customer Verified Customer

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Excellent Service Certainly one of the very best Dealership/Service Departments in the metro Phoenix area. Truly a pleasure working with Heidi Burns who is always respo Certainly one of the very best Dealership/Service Departments in the metro Phoenix area. Truly a pleasure working with Heidi Burns who is always responsive to email or phone calls, exceptional product knowledge and well organized to ensure your vehicle is routed thru the shop in an effecient manner. Work performed by technicians is always top quality as was the case with the excellent job completed on my truck by their Front End Alignment technician. Thank you, Ron T (Mesa AZ) More

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