Hendrick Subaru Southpoint

I mailed an internet query to Subaru for information about a 2012 outback. Bill Miller at Performance Subaru in Chapel Hill was the only person who responded to my query, and he responded the next morni about a 2012 outback. Bill Miller at Performance Subaru in Chapel Hill was the only person who responded to my query, and he responded the next morning by calling me, even though it was Saturday. I should also mention that he was honest and willing to quote me real numbers over the phone that blew away other dealers in the area. I live in Cary NC, and I found it refreshing to have such a positive initial introduction. I did check out another dealer, which only confirmed my decision to work with Bill Miller and Performance to complete the sale with them. I just took possesion of my new custom ordered 2012 Subaru Outback, and Bill was exceptional in helping me navigate the purchase and kept me updated as the car was built. I recommend Performance Subaru without reservation. More

By far my easiest and stress-free auto trade. Mike Pinto was quite thorough and thoughtful about every aspect of the transaction - test drive to showroom feature review. The atmosphere at Performace is extr was quite thorough and thoughtful about every aspect of the transaction - test drive to showroom feature review. The atmosphere at Performace is extremely inviting. You immediately feel welcomed, by all staff. I also had the pleasure of meeting Manager Anna Latta and Finance Manager Woody Clark. Hendrick Durham needs to pay attention to how this dealership delivers the customer experience. I had done my homework prior to visiting the dealership, so I was aware of my trade-in value. When I was offered excess of what I was expecting the transaction was instantly a no-brainer. There was no pressure in any aspect of the transaction. More

Servic and sales at this deler is Excellent . At Performance subaru Customer Service is great i will recommend this dealership to any Subaru oner in NC. Performance subaru Customer Service is great i will recommend this dealership to any Subaru oner in NC. More

Excellent facility. People are friendly and courteous. They provide quality SERVICE. I prefer maintenance performed by the dealer and will definitely use Performance. I have been to this dealership twice They provide quality SERVICE. I prefer maintenance performed by the dealer and will definitely use Performance. I have been to this dealership twice for non mechanical problems which they took care of at no charge. More

Could not schedule a service appointment on the phone as the person sounded like she did not know what she was doing--Dave in service dept is excellent. the person sounded like she did not know what she was doing--Dave in service dept is excellent. More

I take my Forester to Perfromance for Service. In and out quick. They also have a comfortable quite place to work if I need to. quick. They also have a comfortable quite place to work if I need to. More

We used Consumer Reports to choose a vehicle and settled on a Subaru Forester. They came up with the best price, and capped it off with great service. Bill Miller was great - took plenty of time to make sur on a Subaru Forester. They came up with the best price, and capped it off with great service. Bill Miller was great - took plenty of time to make sure my wife was fully briefed on the car's features and instructed us nicely. Woody in the Finance department was helpful, but not pushy. The whole experience was great - would recommend this dealer and would buy from them again. More

The intake service person was very attentive to an extra issue I wanted them to check into when I brought my Outback in for its 60K check. They discussed the issue well and alerted me to another thing to th issue I wanted them to check into when I brought my Outback in for its 60K check. They discussed the issue well and alerted me to another thing to think about, and we were both satisfied with the outcome of the discussion. The work was completed in 5 hours, as they had indicated. The car performs much better than it had been prior to this regularly scheduled maintenance. The intake and checking out processes were quick, courteous, and efficient. More

I brought my car in for an oil change, state inspection, and to have the brakes and the optional rear view mirror checked. Performance provided me with a loaner car so that I could run errands and then retu and to have the brakes and the optional rear view mirror checked. Performance provided me with a loaner car so that I could run errands and then return home. When I noticed an unfamiliar warning light, David took time to explain it to me. Later when the servicer had determined the problem with the rear view mirror and had examined the brakes, David called me with a report, explaining what was causing the noise in the brakes and assuring me that there was no safety problem with them. He also told me what it would take to resolve the problem with the mirror and told me the cost of replacement. Later he called me to let me know that the car was ready to be picked up. All in all, my experience with the service department at Performance has been positive and I do recommend that others use their service for Subaru products. More

Gus Alen in service has always provided us with great service in a professional, friendly, and timely manner. He remembers us and our car when we call to make service appointments and makes sure all our service in a professional, friendly, and timely manner. He remembers us and our car when we call to make service appointments and makes sure all our needs are taken care of. Thanks, Gus and Subaru service! More