Hendrick Subaru Southpoint

Dealership was recommended by an associate. The dealership owner is very reputable but apparently is not aware of how his employees lack of "Integrity & Accountability At All Levels" as stated in C dealership owner is very reputable but apparently is not aware of how his employees lack of "Integrity & Accountability At All Levels" as stated in Corporate Core Values have been compromised. Initial contact with dealership sales rep was cordial as you would normally experience. After test drive and follow-up negotiations, an agreeable purchase price was met and order process was initiated. Promise of VIN number would be provided in a couple of weeks from order entry. Never heard back from the sales rep. so as a buyer initiated the contact to find out the delay of providing a VIN number. Rep responded that one had not yet been provided and is checking into it "regularly." Twenty-eight (28) days had passed and no type of update or contact from the dealer rep. So once again I sent an email requesting update. Rep stated within the body of the email that as soon as the vehicle was built, a VIN would show up and estimated arrival date. Thirteen weeks had passed from order placement without ANY correspondence update from the rep and was not at all pleased with his lack of communication. So another email was sent clearly stating the timelines and displeasure of how this rep was representing the dealership (mind you this person is supposedly their Senior Sales Rep). All of a sudden, I get a call stating that the vehicle I ordered arrived. So after 13-weeks, the vehicle arrives without warning. If the uncertainty of not knowing when a specifically ordered vehicle would arrive was not enough - here the kicker: The sales rep calls back and informs me that the vehicle I ordered that had finally arrived is NOT exactly as I ordered. It has several more options installed which amounted to almost $2000.00 more. Obviously they wanted me to pay for the additional options (nice bait and switch). Waited thirteen weeks for an incorrectly configured car. Their apologies were hardly sincere. There is allot more to this cluster ____ but I'll just leave it at that. Buyer Beware - you have been advised. More