Hendrick Subaru Southpoint

My Sales Rep. Vincent McLeod Put paperwork in for a used car. Vincent Mcleod called me the next day with the news to come pick up my car. He did everything for me. I did not hav Put paperwork in for a used car. Vincent Mcleod called me the next day with the news to come pick up my car. He did everything for me. I did not have to do nothing but sign and Drive. More

Great experience Friendly an great service very helpful, Very professional i got the car i wanted an price . i will recommend my friends in the future to Performance Friendly an great service very helpful, Very professional i got the car i wanted an price . i will recommend my friends in the future to Performance More

Excellent Customer Service from Vincent McLeod Went to Performance Subaru a couple of weeks to look at a Lexus ES 350 in their pre-owned lot. I was assisted by Vincent McLeod, who provided a Grade Went to Performance Subaru a couple of weeks to look at a Lexus ES 350 in their pre-owned lot. I was assisted by Vincent McLeod, who provided a Grade A experience throughout the entire process - he answered every question in regards to the ES 350 while also showing me a Lexus LS 460 that Performance received a few days prior. I bought the ES 350 model and also brought in my father, who ended up purchasing the LS 460. My family bought 2 cars from Performance, and I can honestly say this would not have been possible without the excellent customer service provided by Vince. Bill Miller and DeBois Thompson were also involved and instrumental in providing an excellent customer service experience - I greatly appreciate all 3 gentleman for going out of their way to treat my family like theirs throughout the entire sales process. More

Great Outback purchase with Vincent McLeod Great Outback purchase experience with Vincent McLeod. He went out of his way to ensure we had the right car at the right price. He was patient and sp Great Outback purchase experience with Vincent McLeod. He went out of his way to ensure we had the right car at the right price. He was patient and spent lots of time with us making sure we were comfortable with our purchase and even entertained our kids in the process. More

Awesome service Vincent is super knowledgeable about the cars on his lot, and makes sure you drive away with the car best suited for you. Top notch service, and alway Vincent is super knowledgeable about the cars on his lot, and makes sure you drive away with the car best suited for you. Top notch service, and always follows up with you! More

problems with great solutions. we bought a 2015 crosstrek limited with eye sight. we were happy with the purchase. But a week after we bought it the check engine light came on and a we bought a 2015 crosstrek limited with eye sight. we were happy with the purchase. But a week after we bought it the check engine light came on and after multiple times taking it to be serviced it wouldn't go off. we got frustrated and after discussing it with the dealership we decided to take it to the manufacturer. Apparently it was a engineering problem because the dealership was doing all the could servicing the vehicle. So it only took a few days for them to work out a way to put us in a brand new crosstrek that we were happy with. Sometimes things don't go the way you want them to. When things do go a little sour it's nice to have the support from the other end. I'm happy with the service Performance provided. they listened to us and helped get to a solution that was pleasing. we are very happy with our New crosstrek and will be definitely looking to buy another soon from them. More

Love my new Crosstrek! I love my new Crosstrek. Alejandro and debois helped me find the right vehicle. I needed a vehicle that would fit my children car seats and the Cross I love my new Crosstrek. Alejandro and debois helped me find the right vehicle. I needed a vehicle that would fit my children car seats and the Crosstrek was perfect. I also had the opportunity to test the eyesight system and was blown away by how amazing it reacted. Thank you Subaru for an amazing vehicle! More

Great experiance I was in the market for an Impreza and considering the Crosstrek. Alejandro greeted me as soon as I arrived and had this happy attitude to him. He all I was in the market for an Impreza and considering the Crosstrek. Alejandro greeted me as soon as I arrived and had this happy attitude to him. He allowed me to sit in both the vehicle I was interested and helped me select the Crosstrek due to its space and ease of getting in and out. The vehicle was not just for me but also for getting my husband around who needs to easily get in and out. I thank Alejandro and want to say we loved our experience! More

A tale of two Subarus Back in February, I had an emergency new car need. I went around to various dealerships, where I was put through rigmarole. Then one day I emailed Wes Back in February, I had an emergency new car need. I went around to various dealerships, where I was put through rigmarole. Then one day I emailed West Dupuis at Performance. She sold me a 2017 Subaru Impreza 2.0i with manual transmission entirely via email. So when my wife and I needed a second car this month, we went back to West and bought a 2018 Subaru Crosstrek 2.0i Premium. Two great cars, one great dealership, and a truly great saleperson. More

REFUSED CVT repair under warranty I didn't buy my Subaru Impreza 2013 at Performance Subaru, but I have been a service customer since 2010 (previously with 2010 Subaru Impreza). On 11 I didn't buy my Subaru Impreza 2013 at Performance Subaru, but I have been a service customer since 2010 (previously with 2010 Subaru Impreza). On 11/28/17, My 2013 Subaru Impreza was having transmission issues (Check engine, AT oil temp). Subaru extended the warranty on my CVT transmission via letter in July 2017. From the letter, "A one year coverage period is available for all eligible vehicles listed above regardless of mileage and warranty start date, and is effective now through July 31, 2018." On 11/30/17, I brought my car in to Performance Subaru service in Chapel Hill, NC. Later that day, the service advisor (Brant) told me over the phone that my transmission was overfilled with fluid which destroyed my transmission. He said quarts of transmission fluid came out. They refused to honor the warranty, telling me I have to replace my transmission. Brant told me talk to the shop that changed my transmission fluid in February 2017 (10 mo. and 30K miles ago). For some reason, since Mr. Transmission changed my fluid, Performance Subaru refuses to honor the warranty. They are blaming others to avoid warranty repair. When I arrived to Performance Subaru to pick up my car, the service repair notes contradict what my service advisor said. The paperwork indicates, "Transmission fluid was little to none (front differential was overfilled)." They just handed me my keys and said call the Service Manager, Jason Nunnery. He is unavailable until 12/5/17. I called Performance Subaru again on 12/1 to ask if they put any transmission fluid in my vehicle and they confirmed NO. On 12/1/17, I brought my Subaru to Flow in Burlington, NC who performed a second CVT inspection. Upon inspection, the transmission fluid is at a normal level. Something went very wrong with the communication from Performance Subaru about the transmission and fluid. The CVT on a Subaru is a closed system (no dipstick, no fill port). There is a serious discrepancy between what Performance Subaru said and did and what was seen when I got a second opinion. I am filing a formal complaint with Subaru, the Better Business Bureau, and the NC Attorney General. More