Hendrick Subaru Southpoint

Service appointment Chandler was so helpful with my drop-in service appointment. Pleasant and professional, he made the experience very easy. Though I didn’t have an appo Chandler was so helpful with my drop-in service appointment. Pleasant and professional, he made the experience very easy. Though I didn’t have an appointment, the car was done in reasonable time. More

oil change I came in for an oil change and found everything to be well organized. The waiting room is pleasant and quiet and has free WiFi. I came in for an oil change and found everything to be well organized. The waiting room is pleasant and quiet and has free WiFi. More

Easy-Peasy! Found just the right pre-owned car there. From the first phone call to well after the sale concluded, it was a great experience. Vincent M made the ne Found just the right pre-owned car there. From the first phone call to well after the sale concluded, it was a great experience. Vincent M made the negotiations effortless. This was likely the easiest car purchase we have ever made. We couldn't recommend higher! More

Great experience! I can’t say enough for our salesman Chris Kincaide. He was patient, knowledgeable,, transparent and opinionated in a good way. The rest of the sta I can’t say enough for our salesman Chris Kincaide. He was patient, knowledgeable,, transparent and opinionated in a good way. The rest of the staff were friendly, helpful and funny. I appreciated all of their help as they walked me through the process of buying a new car. I feel like they are invested in ensuring that my relationship with my car and them is as positive as possible. All of that and I got a great deal too! More

Great Overall Experience I got an awesome deal on a car that I’ve been wanting for a while. John answered all my questions in a genuine and truthful manner. He followed throug I got an awesome deal on a car that I’ve been wanting for a while. John answered all my questions in a genuine and truthful manner. He followed through with what he promised and helped get everything figured out. The staff were very professional and helpful in anyway they could be. I was very pleased with the entire process. More

Great buying experience I found the salespeople very attentive & helpful, without being overbearing. It's been many years since I bought a new car and worried about the press I found the salespeople very attentive & helpful, without being overbearing. It's been many years since I bought a new car and worried about the pressure of a dealership, but found them fair & accommodating. They also seemed happy to work in team fashion with their own new people, helping out if there were questions and the like, which definitely helps the "vibe" of a place feel positive and family-like, rather than competitive. I also appreciated getting to talk openly and honestly about a competitor's car with one of the salespeople who had also previously considered it for themselves. It was helpful and validating. I did several test drives (which were all fun), did not feel rushed, felt respected and my concerns listened to, and had a very pleasant experience all around. The experience was actually pretty fun. Jon C. was great! More

Stay away from their service center Hendrick Subaru Southpoint in Durham NC is being a nightmare of which I have no chance of explaining in 750 characters regarding what's been going on Hendrick Subaru Southpoint in Durham NC is being a nightmare of which I have no chance of explaining in 750 characters regarding what's been going on since I took my 2002 up to them to have a look at a CEL and also ended up buying a car from them as they happened to have a fairly rare set of options on a car that I had been looking around for for awhile... It's a long arduous story at this point considering it's only been about 3 weeks...I've been trying to document what's been going on as best I can but I'm getting so frustrated at this point that I just don't know what to do... They sold me a car and it's been beaten half to death in their service department due to them continuing to damage the vehicle in some way or another every time they have it... It didn't even have the jack or the roadside service kit it was supposed to have... Horrible service department...Buy a car there if they have what you want, but GET SERVICE ELSEWHERE...! More

Customer Service The rating I gave is based on the excellent service received and the wonderful assurance given in my decision to purchase a Subaru. Also, the sales s The rating I gave is based on the excellent service received and the wonderful assurance given in my decision to purchase a Subaru. Also, the sales staff knowledge of the product was extremely impressive. The sales staff was warm and friendly and patiently answered and responded to any questions or concerns raised. More

Excellent Experience I wanted to lease a Subaru, primarily because of Subaru's safety record and partly because I love their ads, especially the golden retriever family. I wanted to lease a Subaru, primarily because of Subaru's safety record and partly because I love their ads, especially the golden retriever family. The two sales consultants I dealt with--David Hickerson and Chris Kulis--were fabulous. They were friendly, funny, warm, knowledgeable, responsive, and every other positive adjective that might be applied to a sales representative. (They also kept me hydrated by fetching bottles of very cold water.) I should also commend "Moose," who took me through the financial stuff, using a large monitor projected on a trendy table. Moose swiveled the monitor to face either him or me, and I signed with my finger--very cool. I got exactly the car I wanted--a red Sports Impreza, with black interior and trim and every safety feature known to humankind. I picked up the car after I turned in my leased Mazda 3 on May 22. "The guys" had the car ready to go when I arrived, and David spent well over an hour explaining all the bells and whistles and helping me transfer my SiriusXM account to the Subaru. Although I knew I wanted a Subaru Impreza, I wasn't looking forward to the expected stress of the process. But David and Chris turned the task into a happy experience that was actually fun! And finally, since I sealed the deal, I've received several emails welcoming me into the "family." More

Outstanding service! Our advisor David Hickerson was amazing. We were in the market for a new car and he took the time to let us test drive two different cars to make sure Our advisor David Hickerson was amazing. We were in the market for a new car and he took the time to let us test drive two different cars to make sure we liked what we were getting. He is very knolagable about the cars. He helped us into a brand new outback and we love it. If you are in the market for a new car make sure to see David. More