Hawk Ford of St. Charles

We have developed a very trusting relationship with Joshua Grant. He is very honest with giving us pros and cons on what service is needed. We come here to work with Josh, even though your Carol St Joshua Grant. He is very honest with giving us pros and cons on what service is needed. We come here to work with Josh, even though your Carol Stream shop is much closer. He is very Friendly, Honest, and Knowledgeable of his industry. Kristy Swanson, service writer, provided good communication on service status. More

I am very satisfied with the communication and service; also, your pickup and return is very much appreciated. also, your pickup and return is very much appreciated. More

I went Hawk Ford / Nissan and worked with General sales manager, Jim Martinez. I was treated with the upmost respect and like I was a member of the family.. I feel I got an excellent deal and I was not t manager, Jim Martinez. I was treated with the upmost respect and like I was a member of the family.. I feel I got an excellent deal and I was not taken advantage of. Eric did a wonderful job on the delivery of my 24 maverick. Hawk Ford and Nissan will have my business for years to come. More

It took awhile but we were able to come to terms on my Raptor. Jeff and Chris both spent a few hours working the deal with me. Probably their longest negotiations and they were both understanding of wha Raptor. Jeff and Chris both spent a few hours working the deal with me. Probably their longest negotiations and they were both understanding of what I wanted and what color. Jeff went through the trucks operation on the screen so i have a good idea on how to operate the computer on wheels. Just a perfect team. More

It is nice to be a customer of a business that promises to take care of the customer. I’m glad that I have purchased my first Bronco from Hawk Ford. to take care of the customer. I’m glad that I have purchased my first Bronco from Hawk Ford. More

Great great great great great great great great great great great great great great service great great great great great service More

Very pleasant employees. Take the time to explain what on the vehicle needs to be fixed. Take the time to explain what on the vehicle needs to be fixed. More

I purchased my 2022 Ford Edge from Hawk Ford (St. Charles, IL) on 5/31/25. Over the last 10 days, I have enjoyed driving my vehicle, although an emissions light has caused me to get service today. Charles, IL) on 5/31/25. Over the last 10 days, I have enjoyed driving my vehicle, although an emissions light has caused me to get service today. I am much less happy with the sales transaction itself with Hawk Ford. After test driving a car listed on the website, the dealer made a base price offer (not including the typical add-ons) that was significantly higher than what was posted on the Hawk website. I pointed this out and was given a bogus story about this being from a “third party website” over which they have no control. I pulled up the Hawk website to disprove this falsehood. Then there was an attempt to charge me extra for the “certified” warranty, but this vehicle was already listed as such on the website. Both of these deceptive sales tactics is why used car salesman have the reputation they do. There was also some strange friction between certain dealership staff that was off-putting. Today, when my vehicle was already in need of service at Hawk Ford, I was informed that the certified warranty came with a $100 deductible. While I was grateful the service department waived the fee in response to my complaint, it is still frustrating that this feature of the warranty was not called out to us at the time of sale. I compare this experience at Hawk to another family member's recent experience at Gerald Ford/Hyundai in North Aurora, IL. A used vehicle was purchased without any of the games. It was a welcome departure from the Hawk experience. As a result of all of this, I can’t give Hawk Ford positive marks, nor am I likely to return there for any future purchases or service. More

Very understanding and willing to work with you on your vehicle. Very prompt on calls providing information and status updates. vehicle. Very prompt on calls providing information and status updates. More

Great service, on time and reasonable prices. Technician did an amazing job finding areas of repair that are needed in my vehicle. Technician did an amazing job finding areas of repair that are needed in my vehicle. More