Haley Chevrolet

I was in the market for a used Volvo 240 (yes; I know; a very old car, and not one that one normally aspires to have) to have as a second car and as a sort of a restoration project. I went on Cars.com and very old car, and not one that one normally aspires to have) to have as a second car and as a sort of a restoration project. I went on Cars.com and set my range pretty far out, since 240's are not exactly the most plentiful of vehicles. I happened to come across one on Capital's lot that had 158,000 miles on it, so I sent an inquiry in on it. I also clicked on the link to Capital's website and did a little research on the dealership to make sure they were reputable. I live in New Jersey, so if I was going to make a 5-6 hour trip to purchase a special vehicle, I wanted to make sure these people were straight up. I came across Kelley Rourke's name on the website; she was listed as an internet sales representative, so I decided to send her a message with all the information she would need to get back to me, as well as all the information on the car. This was on a Saturday night; I figured I would be hearing from her sometime that Monday around 10-11:00. Nope. Maybe Tuesday......no....not Tuesday. As a matter of fact, it took her quite some time to even acknowledge me....9 DAYS, IN FACT!!!! By this time, I figured that the car had been sold or wholesaled,as she was sending me "blow off" emails to make it look like she was doing her job and providing *cough cough ahem* "great" customer service after what I can guess was deliberately dragging her feet on a lead that she thought was some "poor" bum all the way up in New Jersey who wanted a 22 year old piece of junk and was likely only playing on the internet after a Saturday night looking at porn online. News flash.....the last time I checked, I was a Public Safety Officer at a county college up here in New Jersey making $45,000 a year, a part time armed security guard making another $30,000 a year, college educated, and the owner of a 2009 Toyota Camry SE THAT I JUST PAID OFF!!! I don't think "bum" or "poor" are accurate descriptors here.....and the porn thing; not exactly my cup of tea. Anyway, by the second "blow off" email in which she failed to provide me any pertinent information, as I had requested, or even reach out to me via the telephone to give me a price or even let me know the vehicle was still available, I sent her a very strongly worded response letting her know that I was not at all happy about her very obvious apathy to my inquiries. Her response to this......well; we're still waiting on that one. Judging by her track record, and the time in which I sent it, I should be hearing something any day now! I sent an email to the Dealer Principal, Mr. Poulos, as well, to express my dissatisfaction, and he has very obviously taken no interest in the fact that a cash buyer with $4,000 in hand, ready to possibly make a trip down to Virginia to buy a car from him was treated like something on the front lawn that was ALPO the previous morning, if you know what I mean. Now, will I ever buy a car from Capital? No....especially after this, and additionally not likely, considering the distance between my home and them. Will my neighbors ever be considering a purchase from them, being that they are so far away? Highly unlikely. However, if you are reading this, you are likely considering a purchase from them, and educated enough to know to steer clear of them. If they treated me like this, who is to say they won't treat YOU like this? I was obviously pre-qualified and judged sight unseen, so this is not obviously an organization you want to buy from. As for Ms. Rourke, I'm going to guess that she didn't learn the part of the sales process that says that EVERYONE IS A BUYER, and she must've fallen asleep during the film on professionalism and prompt follow up! More

This rateing is based on the actual performance and service the dealership provided. Very satisfied with the overall experience. The people, facility, vehicles on the lot and service bay was top notc service the dealership provided. Very satisfied with the overall experience. The people, facility, vehicles on the lot and service bay was top notch! Great Job! More

I lived at Lake Gaston NC for several years, and all my business was with Sadler Chev. in Emporia. When the dealership was sold I transfered my business dealings to Capital GM in Powhatan because it was m business was with Sadler Chev. in Emporia. When the dealership was sold I transfered my business dealings to Capital GM in Powhatan because it was much closer to my new location in Amelia Va. The entire staff at Capital has been very friendly and knowledgeable. I have bought and traded several cars and trucks from them. I wouldn't go anywhere else for service or a new vehicle even though GM as a company is getting a lot of bad publicity relating to it's govt. dealings and out of the country dealings namely communist China. To GM Corp. You need to reconsider your dealings with Communist countries. There is a growing dislike by real America(working class)Patriots. Jim Lennick Corporate Pilot More

Charlie Brown was our salesman and he did a fantastic job taking care of us! All of the employees at Capital were friendly and did a great job but the salesman either makes ...or breaks the deal. Charlie m taking care of us! All of the employees at Capital were friendly and did a great job but the salesman either makes ...or breaks the deal. Charlie made the deal and we are very happy with our purchase. Charlie did a superb job of taking care of us from the time we first met him...til we walked out with the new keys! Great job!!! More

I have purchased cars in 6 different states.This was my best experience ever.Kent was knowledgeable, helpful,patient and real professional.The above also pertains to Brooke Hicks,Finance.This is the first best experience ever.Kent was knowledgeable, helpful,patient and real professional.The above also pertains to Brooke Hicks,Finance.This is the first time I have participated in a review like this. More

When we went to Capital I only wanted to deal with Charlie Brown. I have known him forever and value his advise!! He showed us lots of options, helped narrow the choices down and when we thought all w Charlie Brown. I have known him forever and value his advise!! He showed us lots of options, helped narrow the choices down and when we thought all was lost he came up with a Jeep for us!! We are thrilled with it. I had never wanted a jeep but under his advise we tried it out and it just felt right! Thanks go to Charlie!! A job WELL DONE!!! More

I just purchased my second vehicle from Capital Chevrolet, and both experiences have been great. Peggy Beach and Phil Gracik went of their way to find additional rebates from GM to help get me the Chevrolet, and both experiences have been great. Peggy Beach and Phil Gracik went of their way to find additional rebates from GM to help get me the best possible price on my new Silverado. They were more than fair in the appraisal of my trade, and they maintained a low pressure approach which I appreciated. We have also dealt with Chris in the service department since buying our Suburban in 2008, and he has always gone out of his way to take care of any problems. More

My interaction with Capital Chevrolet was one of the most pleasant car buying experiences that I have ever had. Everyone was extremely friendly from the receptionist to the sales consultant to the service ma pleasant car buying experiences that I have ever had. Everyone was extremely friendly from the receptionist to the sales consultant to the service manager. Kent Cole was my sales consultant and he was very knowledgeable about the vehicles and was willing to show me as many vehicles as I wanted to see, both new and used. There were no high pressure sales tactics. I would higly recommend Kent and Capital Chevrolet. More

Our buying experience at Capital Chevrolet was a very good one. Charlie Brown was the salesman who worked with my wife and me. He showed us the cars we were interested in, both new and used. He had us good one. Charlie Brown was the salesman who worked with my wife and me. He showed us the cars we were interested in, both new and used. He had us test drive both cars that we were interested in, and worked up what we felt was a fair price. We had been to several dealerships, but we found that Charlie was more knowledgable and understanding in the type of vehicle we wanted. He went into great detail in explaining all the features of both vehicles. I feel that we will continue to use Capital for service to the vehicle purchased. We would also recommend Charlie Brown and Capital to anyone interested in a purchase of a new or used vehicle from Capital. More

We bought a 2011 Terrain last year from your dealership and worked with Kelley Roarke. She was very friendly and helpful during the sale. She has also been very helpful since the sale in March 2011. I l and worked with Kelley Roarke. She was very friendly and helpful during the sale. She has also been very helpful since the sale in March 2011. I lost my wedding ring in my car last September, and could not find it. She made an appointment for me at the GMC dealership on Laburnum to take the driver seat out of the vehicle, and they found my ring. I can not express how happy I was to find my ring. Kelley is always helpful no matter when I email her or what my email is about. We have used the service department once and they were also very nice and helpful. Once again, I booked the appointment through Kelley. She is a wonderful employee. More