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Group 1 Ford El Paso
El Paso, TX
1,192 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,192 reviews
January 13, 2026
I had a great experience at Group 1 Ford, thanks to Jerrymyles Esmele. He took excellent care of my vehicle while it was in the shop and made the entire process smooth and stress-free. Jerrymyles was p Jerrymyles Esmele. He took excellent care of my vehicle while it was in the shop and made the entire process smooth and stress-free. Jerrymyles was professional, helpful, and kept me informed along the way, which I really appreciated. It’s clear he takes pride in his work and in providing great customer service. I would definitely recommend working with him. Had a very good experience with the Uber driver Carlos that Group 1 provided to me. More
by Punkinsmom
Employees Worked With
Jerrymyles Esmele
January 12, 2026
Excellent customer service by the service department, Ms. Jessica Sanchez was very welcoming and professional. She was very knowledgeable and helpful with my questions regarding my service on today’s date a Jessica Sanchez was very welcoming and professional. She was very knowledgeable and helpful with my questions regarding my service on today’s date and other future service related warranty matters. More
by G.O.
Employees Worked With
Jessica Sanchez
January 10, 2026
Service Advisor was great with customer service and took time to explain what was done to my vehicle and also explained other items needed to be addressed. He had my vehicle serviced within a reasonable tim time to explain what was done to my vehicle and also explained other items needed to be addressed. He had my vehicle serviced within a reasonable time while I waited. More
by Sixburgh73
Employees Worked With
Jacob Flores
January 10, 2026
Awesome customer service! My service advisor walked me through every step of the process, which other Ford Dealers don't even bother. Minimum wait time for full service. I wil My service advisor walked me through every step of the process, which other Ford Dealers don't even bother. Minimum wait time for full service. I will highly recommend family and friends to ask for Jacob Flores. More
by Arthur.ibarra
Employees Worked With
Jacob Flores
January 03, 2026
Marjia was great and know what really customer service is. She is very caring and shows compassion is. She is very caring and shows compassion More
by Cjwero
Employees Worked With
Other Employees :
Marjia Howard
January 01, 2026
Service Advisor Jerry Myles was very professional, courteous and helpful. I came for an oil change but had a current letter from Ford addressing a recall . With Jerry's advice I called Ford and they a courteous and helpful. I came for an oil change but had a current letter from Ford addressing a recall . With Jerry's advice I called Ford and they apologized. Recall was completed in November 2025 and no further action was needed. Thank you Jerry. More
by rsaucedo1201
Employees Worked With
Jerry Myles
December 30, 2025
I was ready for what I thought would be a hard press sale. I was surprised to get Victor Ortiz wonderful guy. Vert helpful, answer all our questions, and we made a decision to buy! Shamaley Ford Dealers sale. I was surprised to get Victor Ortiz wonderful guy. Vert helpful, answer all our questions, and we made a decision to buy! Shamaley Ford Dealership treated us well! I recommend this dealership to everyone! More
by katiestilts3066
Employees Worked With
Victor Ortiz, salesman on floor
