Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.7
157 Reviews
4.7

157 Reviews

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157 Reviews of Charles Hassoun

October 01, 2026

Dealership Rating
Employee Rating

They have a great services and they help you in what you need on your vehicle. More

by mariselam48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Rosales

September 30, 2026

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Always come through 100% with quality and service. Both on sales and service as well as all other departments at the dealership More

by David
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo and Sasha Martinez

Oct 02, 2026

Group 1 Ford El Paso responded

Hi David, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2026

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Although the service took longer than usual, because of maintenance to their facilities, they provided excellent service. They paid for my Uber to and back from my house while the service was completed. Pl More

by Marcopastrana82
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 30, 2026

Group 1 Ford El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2026

Dealership Rating
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Julie did an awesome job on my truck. The dealership has awesome customer service awesome employees and you never feel pressured to do anything. More

by rmcorona33
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Chuy

Sep 25, 2026

Group 1 Ford El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2026

Dealership Rating
Employee Rating

Awesome customer service awesome service and awesome employees they are always friendly and ask if you need any other service More

by rmcorona33
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Chuy

Sep 25, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 23, 2026

Dealership Rating
Employee Rating

Jerry in the service department was knowledgeable abd professional. The service department was clean abd organized. More

by omardfw
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Jerry

Sep 24, 2026

Group 1 Ford El Paso responded

Hello, we're happy you found Jerry to be so supportive during your experience here at Group 1 Ford El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 23, 2026

Dealership Rating
Employee Rating

The Service Department is great. Jesus Rosales ( Chuy ) is an amazing Service Advisor, he is very knowledgeable and very experienced at his job. Keeps you updated with services and c More

by jlg1974s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Jesus Rosales

Sep 25, 2026

Group 1 Ford El Paso responded

Hello, we're happy you found Jesus to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!

September 21, 2026

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They have always been honest and I trust what they do to my car. They have never taken me for a ride. Very honest. More

by ritavaldez71
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica in service

Sep 25, 2026

Group 1 Ford El Paso responded

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2026

Dealership Rating
Employee Rating

Good communication and quality service I will take my vehicle back to them. The are easy to deal with. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Sep 22, 2026

Group 1 Ford El Paso responded

Hi Charlie, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

September 17, 2026

Dealership Rating
Employee Rating

My service advisor was very helpful and answered all the questions I had about my truck recalls. She is very knowledgeable and was able to get my truck inspected in 1 day. I would go back to group therapy More

by Raul.delao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Sep 18, 2026

Group 1 Ford El Paso responded

Raul, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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