Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
117 Reviews
4.6

117 Reviews

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117 Reviews of Charles Hassoun

April 24, 2026

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Employee Rating

My husband and I have been loyal customers with Ford Group 1 for past 25 years. The service specialist, Jessica Sanchez, provide was indeed very professional. She was very helpful in explaining the de More

by caportillo8136798
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Daniel Burciaga , Jessica Sanchez Service specialist

April 21, 2026

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Since I have come to Group 1 Ford, I have been treated with such dignity and respect that I cannot say how thankful I am for the employees. This dealership is the best I have ever been to. More

by agray638
Service Price Transparency
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Recommend Dealer
Yes

April 21, 2026

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Everything handled in a professional and timely manner! The Uber from dealership and back was very convenient.👍 More

by Mr t
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2026

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Jessica was on point today, everything that needed to be done was done, in a timely manner More

by CHUY
Service Price Transparency
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Recommend Dealer
Yes
Apr 13, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

April 09, 2026

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It was great ,excellent service, Mrs Jessica Sanches explained everything and kept me up-to-date.. More

by Oscar Dominguez
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Recommend Dealer
Yes
Apr 13, 2026

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2026

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Friendly staff, Great sales man. Plenty of inventy to choose from. Great service convenient location. More

by phoenix01p
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis Caraveo, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Luis Alatorre was my sales perso.

Apr 06, 2026

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 31, 2026

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Excellent service From start to finish, the professionalism, patience, and genuine care shown by everyone who assisted us made what can often be a stressful process truly enjoyable. More

by chaviraa666
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2026

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great service sales man did a super job found what i wanted and made sure the deal was possibble More

by dlegge3236
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Mar 28, 2026

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2026

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Have been going for years. Great service, friendly staff and very knowledgeable. Always leave happy. More

by homie4249
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Muñoz

Mar 15, 2026

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2026

Dealership Rating
Employee Rating

Arrived and immediately was helped with my truck! They have a fountain area with lots of choices of drinks. Staff was friendly and the area was very clean. I was out in less than 2 hours and did not More

by fdems911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexis Holguin 5 star Victor Munoz 5 star

Mar 15, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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