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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,355 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,355 reviews

June 30, 2026

I was helped by Adria and she is an excellent customer service. Made sure to give me feedback and my options on my Bronco. Will definitely go back to her for my Bronco’s next service. More

by yayis63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Pauline
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June 30, 2026

Great communication about my trucks services. Very professional letting me know through text and calls. More

by Onyxzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
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June 30, 2026

Excellent customer service. Mario did a great job explaining and answering my questions. My vehicle was ready in a timely manner. More

by njp323549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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June 27, 2026

Superb service. Greatly appreciate the detailed service. Services were recommended that I had no knowledge about More

by rickf1256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 25, 2026

Group 1 Ford in El Paso found what I was looking for. Tony, the salesman I negotiated with, was professional and knowledgeable about the Ford F-150 I purchased. I will recommend Group 1 and Tony to anyon More

by cpgray963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Saldona Fleet Management, Five Stars.
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Jun 26, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 25, 2026

Service rep (Jose) very professional, in n out. Like the text link to see real time More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Carrillo
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Jun 30, 2026 -

Group 1 Ford El Paso responded

Thank you for your feedback! We always strive to provide the best customer service and seek constant improvement.   Lorenzo Vargas Service Director - Group 1 Ford of El Paso lvargas@group1auto.com

June 23, 2026

Monica was amazing. She was friendly and expedited my service appointment. She was the first to greet me when I arrived. She maintained contact with me while I waited fo More

by fhuizar71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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Jun 24, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2026

Group 1 took me in the same day I called and fixed what was wrong while I waited. More

by PLMichaels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jun 20, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2026

I have always received great service from the Group 1 Service Department. Alexis was very helpful and tried to save me money. He even checked to see if I had a warranty. I appreciate they were able to fi More

by EV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Jun 17, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!

June 16, 2026

The service advisor was attentive and responsive to all my questions and kept my well-informed on the services performed on my vehicle. More

by nvalentine1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
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Jun 17, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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