Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
52 Reviews
4.6

52 Reviews

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52 Reviews of Luis Caraveo

June 27, 2026

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Employee Rating

Superb service. Greatly appreciate the detailed service. Services were recommended that I had no knowledge about More

by rickf1256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 25, 2026

Dealership Rating
Employee Rating

Group 1 Ford in El Paso found what I was looking for. Tony, the salesman I negotiated with, was professional and knowledgeable about the Ford F-150 I purchased. I will recommend Group 1 and Tony to anyon More

by cpgray963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Saldona Fleet Management, Five Stars.

Jun 26, 2026

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 11, 2026

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Employee Rating

Honestly one of the best experiences I could of had at a dealership, they had my car ready pretty fast. More

by edwin_hutchins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Group 1 Ford El Paso responded

Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Group 1 Ford El Paso

June 11, 2026

Dealership Rating
Employee Rating

Very professional, clean and the service advisor was fantastic. She kept me informed of everything that was going on. Her name was Adria. She does an excellent job. Thank you. More

by lawells124
Recommend Dealer
Yes

Other Employees Tagged: Adria Gonzales

Jun 11, 2026

lawells124 responded

Ms. Gonzales couldn't have been better. Very attentive and let me know about the progress of my service. Very clean dealership.

June 10, 2026

Dealership Rating
Employee Rating

Very professional, clean and the service advisor was fantastic. She kept me informed of everything that was going on. Her name was Adria. She does an excellent job. Thank you. More

by lawells124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2026

Dealership Rating
Employee Rating

I was very pleased for the friendly advice from Jerrymyles, service advisor. He kept me informed throughout the whole process of strut replacement of my ford pickup truck. More

by Gardea.Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

June 02, 2026

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Employee Rating

They were kind and helpful. They listened to what we wanted and made the process easy from start to finish. More

by mayhewdrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 03, 2026

Group 1 Ford El Paso responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2026

Dealership Rating
Employee Rating

Fast friendly service. Good price. Dealership service. Great service from service advisor “Jerry”. Location, not far away. Thanks, More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2026

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Employee Rating

Service done without any problems and on time as promised by the service department! Thank you very much!!! 👍 More

by Blanca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Group 1 Ford El Paso responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

May 20, 2026

Dealership Rating
Employee Rating

I feel confident in their extensive efforts to find and correct the numerous issues that my vehicle had. Everything I needed was addressed. More

by dmedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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