Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
40 Reviews
4.6

40 Reviews

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40 Reviews of Luis Caraveo

April 24, 2026

Dealership Rating
Employee Rating

My husband and I have been loyal customers with Ford Group 1 for past 25 years. The service specialist, Jessica Sanchez, provide was indeed very professional. She was very helpful in explaining the de More

by caportillo8136798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Daniel Burciaga , Jessica Sanchez Service specialist

April 21, 2026

Dealership Rating
Employee Rating

Since I have come to Group 1 Ford, I have been treated with such dignity and respect that I cannot say how thankful I am for the employees. This dealership is the best I have ever been to. More

by agray638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2026

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Everything handled in a professional and timely manner! The Uber from dealership and back was very convenient.👍 More

by Mr t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2026

Dealership Rating
Employee Rating

Jessica was on point today, everything that needed to be done was done, in a timely manner More

by CHUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

April 09, 2026

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Employee Rating

It was great ,excellent service, Mrs Jessica Sanches explained everything and kept me up-to-date.. More

by Oscar Dominguez
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 13, 2026

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2026

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Friendly staff, Great sales man. Plenty of inventy to choose from. Great service convenient location. More

by phoenix01p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Luis Alatorre was my sales perso.

Apr 06, 2026

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 31, 2026

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Employee Rating

Excellent service From start to finish, the professionalism, patience, and genuine care shown by everyone who assisted us made what can often be a stressful process truly enjoyable. More

by chaviraa666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2026

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Employee Rating

great service sales man did a super job found what i wanted and made sure the deal was possibble More

by dlegge3236
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2026

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2026

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Employee Rating

Amazing service! I got my oil change service done and it went great! Thank you Ford! More

by Maria Teresa Palacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2026

Group 1 Ford El Paso responded

Hi Maria, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 06, 2026

Dealership Rating
Employee Rating

Dealership has been great throughout purchasing and servicing my vehicle. Friendly employees. Wait times are long. More

by t_williams_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Sanchez

Mar 13, 2026

Group 1 Ford El Paso responded

Thank you for your feedback. We're glad to hear you've had a great experience with both purchasing and servicing your vehicle and that our team has been friendly. We appreciate your patience regarding wait times and look forward to providing an even better experience on your next visit. Group 1 Ford of El Paso - 915-629-4599

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