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Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo | Page 2

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
40 Reviews
4.6

40 Reviews

Write a Review

40 Reviews of Luis Caraveo

March 03, 2026

Dealership Rating
Employee Rating

Puntualidad respeto cordial atento asesor excelencia justo a tiempo en pocas iakabras excelente atención y servicio More

by nsalopez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2026

Group 1 Ford El Paso responded

Hola, ¡nos alegra mucho haberle brindado una experiencia tan positiva! No dude en contactarnos si hay algo más que podamos hacer por usted.

February 17, 2026

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Employee Rating

Excellent salesman and dealership. Went out of their way to help me find exactly what I wanted More

by Scott E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Howard

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Feb 19, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 17, 2026

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Employee Rating

Luis Alatorre was awesome. Friendly, knowledgeable and efficient. As a repeat customer, very happy overall with the service received More

by Esiskp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 19, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 04, 2026

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Employee Rating

They treat you like a boss. Really appreciate the service. Highly recommend this place. K More

by raul.t77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Feb 06, 2026

Group 1 Ford El Paso responded

Hi Raul, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 03, 2026

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I love working with Group 1 Ford for all my vehicles needs. I have purchased 4 vehicles from them and will continue to come here . Great job. More

by Don Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Jerry Myles. 5 stars

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Feb 06, 2026

Group 1 Ford El Paso responded

Don, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 29, 2026

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Employee Rating

My advisor Arturo was great and helped me with everything i needed during my visit More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jan 31, 2026

Group 1 Ford El Paso responded

Hi David, thank you so much for your kind words! We are thrilled to hear that Arturo provided excellent service during your visit. We strive to make every customer experience positive. We hope to see you again soon!

January 03, 2026

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Employee Rating

Marjia was great and know what really customer service is. She is very caring and shows compassion More

by Cjwero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Marjia Howard

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Jan 06, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2025

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Employee Rating

I been coming to this dealership since I bought my truck, I love there service and never had a problem with any of the staff. More

by spec.oda5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Dec 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2025

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Employee Rating

Great customer service! We have always gone to Shamley now Group 1 for our purchases and services! More

by michele.wooten_2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Dec 02, 2025

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2025

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Employee Rating

Got my oil change done and oil was all on the bottom of the pan, vehicle and splash plate. There was literally a puddle of oil sitting in the splash plate/ skid plate. Almost as if they didn’t even try to More

by risonm757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Hassoun

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Dec 03, 2025

Group 1 Ford El Paso responded

Thank you for bringing this to our attention. We take situations like this seriously and want to look into it right away. Unfortunately, we’re unable to identify your visit based on the information in the review. If you could please contact us directly, we’d appreciate the opportunity to gather more details and address your concern promptly. Sasha Martinez Customer Relations Manager Group 1 Ford of El Paso smartinez@group1auto.com OR lvargas@Group1Auto.com

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