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Group 1 Ford El Paso
El Paso, TX
1,139 Reviews
Welcome to Shamaley Ford
Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Enjoy World-Class Customer Service at Our El Paso Ford Dealership
We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include:
Workable leasing and financing solutions for all financial situations
Certified Ford service with a shuttle service and loaners available if needed
Genuine OEM Ford parts and accessories
Complimentary snacks, drinks, and Wi-Fi while you wait
And more!
From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you.
We Serve Areas of Las Cruces, NM, Horizon City, and Socorro
While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,139 reviews
November 05, 2025
Dealership is very clean, service advisor was very respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele respectful and courteous. Felt very comfortable with his attitude. I commend Jerrymiles Esmele More
by chavahita
Employees Worked With
Other Employees :
Jerry Myles
November 04, 2025
No communication on the vehicle and status. Showed the vehicle was completed and dropped off but was not. Manager called after a message was sent to GM but didn't seem to care or want to make Showed the vehicle was completed and dropped off but was not. Manager called after a message was sent to GM but didn't seem to care or want to make it right. Just horrible customer service all around. More
by matekovic
November 03, 2025
Service advisor Jerrymyles was incredibly helpful and made sure that the services performed on my vehicle were met. I highly recommend the Group 1 services department. Jerrymyles a job well done! made sure that the services performed on my vehicle were met. I highly recommend the Group 1 services department. Jerrymyles a job well done! More
by mpascale3008
Employees Worked With
Jerrymyles
October 31, 2025
Joe Mena is great. An honest service writer who communicates well and goes the extra mile. Shamalay Ford is where I take my trucks for service and mechanic work. They a An honest service writer who communicates well and goes the extra mile. Shamalay Ford is where I take my trucks for service and mechanic work. They are always honest and they offer the best service at competitive rates. We do not live in a perfect world, nor are we perfect people and sometimes things happen. But this dealership always maintains their integrity, looks for equitable solutions and makes sure the customer comes out on top. I highly recommend you take your vehicle there and experience it for yourself. More
by gasuwannee
Employees Worked With
Joe Mena
October 30, 2025
I had a great experience, I was notified with everything that was going on with my vehicle. Marija took very good care of me. I highly recommend her to anyone who have to get their vehicle serviced. that was going on with my vehicle. Marija took very good care of me. I highly recommend her to anyone who have to get their vehicle serviced. More
by mullingsb
Employees Worked With
Marija Howard
October 29, 2025
Great service by all staff, I live on the Westside and don’t mind having to go across town for service. It’s definitely worth it! Service advisors are very accommodating, they offer pick up and drop off s don’t mind having to go across town for service. It’s definitely worth it! Service advisors are very accommodating, they offer pick up and drop off services that you don’t typically get from other dealerships. I was informed routinely about my vehicles status by Aaron Wade & Sasha Martinez! Overall a very pleasant experience and would rate it a 10/10. Thank you Ford team for taking care of my needs! More
by Aaron313
Employees Worked With
Sasha Martinez & Aaron Wade
October 28, 2025
Jerry is outstanding, takes good care of his customers, honest and well mannard. But then, Jerry has been outstanding from day one. He treats veterans with the utmost respect. honest and well mannard. But then, Jerry has been outstanding from day one. He treats veterans with the utmost respect. More
by ruben.r.rascon
Employees Worked With
Jerry Myles
October 27, 2025
Really clean and fast and affordable, will go back whenever my cars and family needs service whenever my cars and family needs service More
by Daniel
Employees Worked With
