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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
1,162 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,162 reviews

November 25, 2025

Great service and communication throughout the entire process. Mrs. Howard was awesome and will definitely be back when the next service is due More

by bretwikle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard, Marija
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Nov 26, 2025 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

November 24, 2025

Me atendieron rápidamente y solucionaron el problema que me ocasionó casa fo** después de no respetar la cita programada Muchas gracias More

by Zombie3d21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Montes
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November 24, 2025

This was the 4th Explorer I've bought for them over the years. Great experience More

by Cshurts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose C. Great Service Rep. I've always looked for him.
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Nov 26, 2025 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! Thank you again, and have a fantastic day!

November 23, 2025

Excellent service from all the employees. Had my oil change and they came to my house and picked up and droped off when finished. They send you full details of what u need to fix the amount. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Group 1 Ford El Paso responded

Hi Nancy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2025

Aaron Wade in Service Dept is the BEST. Highly recommend! Very courteous & professional. Service completed in a timely manner as promised. More

by queenb.monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade-Service Dept
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Nov 21, 2025 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2025

This is a great place to take your vehicle! They always go above and beyond. Keep up the great work!! More

by Awickes82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales get a 10 star
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Nov 19, 2025 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 18, 2025

As per the dealership, the personal provided great customer service, knowledgeable, fast service, and worked with us as to get a great deal. Our salesperson was the greatest. More

by rviking46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan, salesperson
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Nov 19, 2025 -

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2025

The service and professionalism is excellent. . I would highly recommend. Their prices are very affordable. More

by Roadster2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
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Nov 19, 2025 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2025

Great customer treatment and service. Reallt appreciate when service is conducted in timely manner without appointment. More

by OX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC in sales and Jerry in service.
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Nov 19, 2025 -

Group 1 Ford El Paso responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2025

Alexis, is very professional and knowledgeable service provider. The dealership has a great asset in Mr. Alexis. Thank you very much for your incredible service More

by Jreudave2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Me. Alexis
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Nov 17, 2025 -

Group 1 Ford El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!

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