Grossinger City Autoplex

Buying a car is a very nerve racking situation, so when I arrived at Grossinger City Autoplex I was very worried about what I was getting my self into, but as soon as I walked in, I was greeted by Ruben Gonz arrived at Grossinger City Autoplex I was very worried about what I was getting my self into, but as soon as I walked in, I was greeted by Ruben Gonzalez. He was very welcoming and made me feel right at home. I informed him of what kind of car and features I was looking for and he worked very hard to make sure I got what I was looking for. I test drove a few cars, Ruben was very knowledgeable about every detail of the cars I was test driving. Overall the Chevy Malibu stood out the most. Ruben did everything in his power to get me the car I wanted at the price that I wanted. It took a while, but the end result was well worth it. He was patient and worked hard to make a deal with me. In the end, I drove off their lot with the car that I have always wanted and for an awesome deal. A Big Thank you to Ruben and the whole Grossinger Autoplex team. You guys are Awesome. Sincerely, Proud Owner of a New Chevy Malibu 2010 Cristina Velazquez More

I was treated with warm, courtous, and one of the most friendly service that a person could image. Ruben didn't try to just put me in something they just wanted to get rid of. He showed me all kind of car friendly service that a person could image. Ruben didn't try to just put me in something they just wanted to get rid of. He showed me all kind of cars and was very friendly. I felt like he was not trying to beat me . I can respet that about the service and kindness he showed us. Rudy was very friendly and patient with us. He treated us like family. He explained every detail about the financing process and it felt warm and honest. Angelo was so thourogh and gave us one of the best packages that a person would love. The protection package is a great deal. He showed that he care about a person and their vehicle. I thought that was very nice of him to have concern about my vehicle after I bought it and not just at the point of sale. Yedidiah was there with us throughout the entire sale, he help to explain things when needed and showed us courtesy, acknowlegement all while we where there. He call just to see was we satified with our vehicle, and that means a lot when the dealership show that they care after you have the their facility. Grossinger city aoutplex employees gave us the friendly atmoshere throughout the entire process. The valet service was great.I enjoyed the time I spent at Grossinger city autoplex. Thank you to all who assist in the process of my experiment at this dealership. The overall experimnet was great.+ More

I was a loyal Dodge/Chrysler customer since 1974, but I was a loyal Dodge/Chrysler customer since 1974, but became disenchanted over the last year due to difficulty in trying to get the car serviced pro I was a loyal Dodge/Chrysler customer since 1974, but became disenchanted over the last year due to difficulty in trying to get the car serviced properly.Two of my girlfriends made the switch to Toyota and suggested I look at a Toyota. While I was leary, I did. I visited 2 Toyota dealerships prior to Grossinger. My salesperson, Matt, was courteous and patient as I looked at and test drove cars. He gave me good basic information and demonstrated features of the cars. He seemed to understand that I was not going to buy the car the first day I was there (because I truly do read Consumer Report reviews on cars). Price is paramount in car purchase, and I when I showed Matt and Ray an article on "buying a car and negotiating a price" they honored a price quote I had been given the prior week even though on second thought,they seemed to think the price was lower than what should have been presented. Nonetheless, there was no retraction of that price, which indicated they stood behind their word. During the hours it took time in completion of paperwork, Matt offered to get refreshments and snacks, and, he redid my paperwork with a smile when I asked to have both my maiden and married names on the title. He promptly has responded to my e-mails with a few questions. And Ray--he made my day when he got me the silver license plate holders to match the silver trim on my Solara!!! (I have to acknowledge Sally in service too--she greets me by name and always is perky and personable!) More

To Whom It May Concern: It is not often that one has To Whom It May Concern: It is not often that one has the opportunity to meet an individual who exemplifies a desire and dedication to immerse thems To Whom It May Concern: It is not often that one has the opportunity to meet an individual who exemplifies a desire and dedication to immerse themselves into a task with great passion and concern for attention to detail as well as to display a genuine curiosity to meet the needs of the customer. I believe I have found these attributes in Mr. Matt Kockler. I might add that these qualities are only superseded by his professionalism and depth of vision and foresight in his desire to not just sell but to seek to understand the exactly what my needs were. In a nutshell, when it comes to quality customer service, Matt Kockler gets it! And it is for these reasons that I take great satisfaction in writing this letter of acknowledgement regarding the excellent service Matt Kocklerr provide. Initially, what resonates most about Matt is his piercing intelligence, his adept sense of conveying information and the effervescence of his personality; commensurate, I suppose, with his overwhelming desire to anticipate what specific needs I was interested. During the time that Mr. Kockler worked with me, I can't think of a single question or request that he did not immediately and comprehensively respond to. He assimilates information and concepts quickly and thoroughly and always desires to learn more, so as to make the right recommendation. The way he took to assisting me augurs well for the esteemed reputation that Grossinger Toyota already enjoys within a very competitive car industry. Personally, I must admit, that both, Matt's. intellectual curiosity and a sense of challenge are appear to be Matt's raison d'etre. Though his intelligence is singularly impressive, it is that intelligence fused with his ability to listen and conceptualizes that make him such an exceptional salesperson. Matt also possesses keen perception, as he subtly, through conversation, and insightful questions, draws ideas from you so as to assess what would work best. Additionally, Matt exhibits a calmness and maturity beyond his years in the way that he interacts with co-workers as well as other customers. My overall assessment of Matt Kockler is that his potential for growth and success at Grossinger Toyota is limitless. Needless to say, he is a breath of fresh air. Christopher C. Thornton More

When we arrived at the dealership, we had researched the Cadillac SRX on-line but had never been in the vehicle. Kevin met and assisted us and made sure that we knew everything that we needed to. He quick Cadillac SRX on-line but had never been in the vehicle. Kevin met and assisted us and made sure that we knew everything that we needed to. He quickly responded to each question and concern we had and he was knowledgeable. No, "let me look into that and get back to you" stuff. He was informed and eager to help. He handled everything that we needed and never once put on the infamous 'car salesman' pressure. He was helpful and patient and over the course of several days, devoted countless hours ensuring that my husband and I had explored every option before making our decision. This purchase was a breeze from beginning to end because of him. He made sure that we got the car that we love and that we love the car that we got. Based upon the treatment that we received from this guy, we wouldn't hesitate to return to Grossinger or to send friends or family there. In fact, we've already given his name to a few friends that are interested after seeing my 2010 SRX. Thanks again, Kevin. We love the car and appreciate all of your help. More

From the moment my wife and I arrived at the dealership to the moment we left in our new car we were treated great. Keith came over to us as soon as we arrived and greeted us. Walked us around the floors s to the moment we left in our new car we were treated great. Keith came over to us as soon as we arrived and greeted us. Walked us around the floors showing us the different models of the car we were looking at all the while explaining the features. We test drove the car and really liked it. We went home to discuss the possible purchase and Keith followed up with a call to answer any of our questions. We wanted a certain color and Keith got it from a different dealer for us and we picked it up the next day. The purchase process was very smooth and informative. At no point did we feel pressured or rushed. Everthing was explained very well and everyone we dealt with was very helpful and knowledgeable. We love our new car and will use this dealer again in the future and recommend them to our friends and family. More

I have been in many dealerships in the last few weeks ,and i have talked to many salesman through my trips, But at grossinger I was welcomed by a great salesman named Kevin who was so stright forward and ,and i have talked to many salesman through my trips, But at grossinger I was welcomed by a great salesman named Kevin who was so stright forward and no xxxxxxxx he help from the time i pulled to the time we left. He was there to answer all my and my wife questions and we really feel comfotable dealing with a saleman like Kevin. Even though we didnt get a car yet, we are planning on going to back to grossinger right after Mary gives birth we will be back to see Kevin and finally make our purchase. Thanks so much Kevin hope to see you soon. Jim and Mary More

I felt I had a good to great experience with Grossinger and Ty Phat. My car was parked in front of my house and was totalled by a hit and run driver. I needed to buy a new car and I needed to do it fast. and Ty Phat. My car was parked in front of my house and was totalled by a hit and run driver. I needed to buy a new car and I needed to do it fast. I contacted Grossinger and went in on a Friday to look at cars. I was first impressed that they had valet parking and the employee were very friendly and directed to the salesperson I had spoken to on the phone. He was very nice and imformative however when we started talking price he would not answer my questions directly. I had my 5 and 3 year old children with me and did not have time for the whole cat and mouse game. I really like the service I was recieving until that point. I needed to go back with my spouse on Saturday to test drive the car and talk more directly about price. I was thinking about going to another dealer because of my experience on Friday but I really liked the car. So when I went back on Saturday I was given a new sales person by the name of Ty Phat. My experience on Saturday was great. Ty was very forth coming about price and all other information. He was patient with us test driving and very compassionate when it came to talking about financing. He was polite and friendly and made the experience very nice. His Manager was also very nice and made me feel as if I was being taken care of. Also, when I finally met with the Finance Manager he was great. He was well informed about the car, the warranties that were available and also conscience of my finacial concerns. I am happy that I will be going to Grossinger for the service of my care based on the service and friendlness I experienced with Ty. More

I have bought many cars in my lifetime and always have to prepare myself for the salesman experience! I this case...it was the most pleasant experience with Keith! He was not pressure and worked the numbers prepare myself for the salesman experience! I this case...it was the most pleasant experience with Keith! He was not pressure and worked the numbers for me! I called earlier in the day to find a specific car and keith went over the top getting me all the answers before I drove 35 miles to see the car we talked about! I bougth a 2009 cadillac CTS and am very happy with it! Thank You Keith! More

Kevin was awesome!!!! He was very friendly and professional. I never felt rushed in making my decision. Even after a few hours, and test drives he was still willing to show me other cars. He wa professional. I never felt rushed in making my decision. Even after a few hours, and test drives he was still willing to show me other cars. He was very knowledgeable, and gave me great advice to make sure I made the best purchase for me and my family. I am very happy with my Traverse and that Kevin was my salesman. Thanks Kevin. More