Grossinger City Autoplex

I am very happy with my experience and treatment at Grossinger Cityplex. Everyone was very friendly and welcoming. I picked Grossinger to buy my new car (a Prius) based on my experiences with Brian & T Grossinger Cityplex. Everyone was very friendly and welcoming. I picked Grossinger to buy my new car (a Prius) based on my experiences with Brian & Terrence over the several months of my decision process. I am a difficult customer due to indecisiveness, being very cautious in these difficult economic times, and wanting to take my time. Other dealers I went to could see this and did not want to take the time to deal with me. I highly compliment Brian for always remaining friendly and showing no signs of frustration or impatience thru the several months I took during my decision process. Brian enthusiastically kept me up to date weekly on the availability and incoming Prius’s knowing that my slow nature would probably not lead to a sale due to the cars selling before I could finalize my decision. I believe most sales people would not have endured this. Thus it was no question in my mind that when the time came to buy, it would be from Grossinger. From this point I did not considered another dealer. I finally bought my new 2010 Prius last weekend. In conclusion, I would recommend buying at Grossinger based on their staff of salespeople along with their new spacious state of the art facility. More

Everyone in this dealership has treated me like I bought a Rolls Royce. They have been very helpful, gave me a ride home after getting the interior package applied and have just been excellent in the custo a Rolls Royce. They have been very helpful, gave me a ride home after getting the interior package applied and have just been excellent in the customer service arena. It was a pleasurable experience buying the car. More

I think Zuhri was very knowledgeable and focused on my needs rather than trying to sell me a particular car. I am very satisfied with the process and would recommend him to others. I only rated customer needs rather than trying to sell me a particular car. I am very satisfied with the process and would recommend him to others. I only rated customer service as a 4 because it took a while for anyone to approach us or even say hello. Zuhri greeted us as soon as we reached the second floor of the dealership. When the finance department was selling extended warranties and services, never once did I feel pressured to buy now. More

Very pleasant and friendly service from the sales person Maurice Simmons. As I spoke with him, I felt as though I was talking with one of my good friends. He thoroughly explained the features of the cars an Maurice Simmons. As I spoke with him, I felt as though I was talking with one of my good friends. He thoroughly explained the features of the cars and he was very patient with me. The after market manager Angelo Beltrano explained to me all of the advantages of purchasing the Ultimate Protection warranty. And the sales manager Brandy Brooks suggested additional incentives so that I could get lower payments. More

I was greeted by Clayton Becher who made the whole process seamless and easy. I compliment Clayton on his attention to detail. Our Scion XA was returned in a timely manner however if you wash the process seamless and easy. I compliment Clayton on his attention to detail. Our Scion XA was returned in a timely manner however if you wash the car, please dry it as well. The water beads left on the car froze in the Chicago cold and caused the car to look worse than it was before. It would not take much for the workers to run some rags over the serviced vehicles and present the card looking clean and finished. Overall the staff at Grossinger set a very high standard for other service centers to follow, worldwide. We are grateful, Linda Bracilano More

My sales experience was excellent! Both Kevin and Keith traded off helping me choose a car that satisfied my desires to a tee. They continue to go out of their way to make sure that I am satisfied. I wil traded off helping me choose a car that satisfied my desires to a tee. They continue to go out of their way to make sure that I am satisfied. I will definitely use them for any future auto needs. I also am very happy with my car. Elliot Pearlman More

The dealership was big clean and organized. The staff were extremely courteous and helpful, and the selection of the car I was looking for also big. I ended up purchasing a new car for a reasonable price were extremely courteous and helpful, and the selection of the car I was looking for also big. I ended up purchasing a new car for a reasonable price. The sale wasn't forceful and the sales team respected my needs and space. Overall a great experience. More

They had the car I wanted at the price I wanted. When I bought cars from dealerships in the past, I would spend 2-3 hours with different people trying to sell me add-ons. I was out of this dealership in 1 bought cars from dealerships in the past, I would spend 2-3 hours with different people trying to sell me add-ons. I was out of this dealership in 1/2 hour. How refreshing. The salesman, but especially the used car sales manager was extremely friendly More

If you are looking for a car dealership where the employees are friendly, professional and ready to go that extra mile, then Grossinger is it. After checking out two other Cadillac dealers, there wa employees are friendly, professional and ready to go that extra mile, then Grossinger is it. After checking out two other Cadillac dealers, there was no comparison. Keith Herrera did a outstanding job of keeping me informed and locating the right vehicle for me in a timely fashion. The dreaded finance man Rudy Jones put me at ease and answered all of my many questions with a smile and showing his expertise all the while. This two guys really give it that personal touch! Over-all, the experience was very good, and I would have no problem recommending others. More

We have purchased three new vehicles over the years. Our fourth purchase at Grossinger, in October, was one of our best experiences to date. That being said here are our pros and cons: Pro: Our salespers fourth purchase at Grossinger, in October, was one of our best experiences to date. That being said here are our pros and cons: Pro: Our salesperson, Matt Kockler, excelled at giving basic information about the vehicles and demonstrating features of the cars. We enjoyed the fact that he was pleasant, knowledgeable and at no time pushy. Pro: Friendly staff, good selection Con: After choosing our vehicle the people we met became more stressful. Especially, when we sat down with Dennis (financing). Dennis made us feel rushed. He surprised us with considerably different numbers from the woman Matt brought over on the floor to give us an idea of payments. This threw us a curve ball. Instead of being patient, and and looking at what we had in writing from the floor, Dennis was pushy and condescending. Not a huge surprise from a dealer and not a deal breaker but no worthy of a 5 star rating. Con: Before we decided to purchase, our salesperson, Matt, said he should be able to find a cargo mat/liner for our vehicle (the demo model was missing one). At the end of the transaction Matt chose to ignore us and our quest for a cargo mat which was disappointing. We did follow-up one time after the sale but we never heard back from Grossinger. Needless to say we didn't get a cargo mat/liner. More