Orlando Kia East - Service Center

My visit at Greenway Kia for an oil change exceeded all expectations. My service advisor JP really took 110% care of me. Thank you. expectations. My service advisor JP really took 110% care of me. Thank you. More

The service dept did a great job on my 2 recalls. I also looked at some used cars with a salesman. He answered all my questions. I also looked at some used cars with a salesman. He answered all my questions. More

Shelby was very professional and friendly and kept me informed about my car needs and very pleasant. informed about my car needs and very pleasant. More

Service tech was exceptional. Fast turnaround on oil change. Would recommend to anyone needing service. Fast turnaround on oil change. Would recommend to anyone needing service. More

The service we received from David was excellent. I would highly recommend him to any other customers. I would highly recommend him to any other customers. More

I had an extremely disappointing experience with Fin. I was the first car in at 7AM, yet he failed to communicate all day. He ignored multiple phone calls, responded only with generic automated texts, an I was the first car in at 7AM, yet he failed to communicate all day. He ignored multiple phone calls, responded only with generic automated texts, and never replied to my direct messages — even after I gave him time and followed up politely. When I finally got him on the phone late in the day, it became clear he had no idea what was going on with my car, couldn’t explain the repairs, and provided zero helpful information. He said he’d get back to me with the correct details, but never called back. When I came in person, I found out he’d left early, and the following day, he ghosted me again — no quote, no follow-up, and he even closed the ticket without resolving anything. Front desk staff tried to assure me he’d reach out on Monday, but I still haven’t heard from him. I genuinely tried to give him the benefit of the doubt, but it’s clear: Fin is not equipped for this role. His complete lack of accountability, communication, and follow-through made this one of the worst dealership service experiences I’ve had. That said, everyone else at the dealership was fantastic. In particular, Carlos the supervisor went out of his way to apologize for Fin’s poor handling of my case and helped make up for it. The problem wasn’t the dealership — it was entirely Fin. More

My last experience was horrible , even with an appointment I had to wait for an hour and a half , to be told that they still hadn’t even started working on it. Then I got a quote for $2300 and I w appointment I had to wait for an hour and a half , to be told that they still hadn’t even started working on it. Then I got a quote for $2300 and I went to get a second opinion I’ve spent less than $200 for the work.. I think your dealership should have better integrity , More