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Orlando Kia East - Service Center

Orlando, FL

4.2
1,708 Reviews

1,708 Reviews of Orlando Kia East - Service Center

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May 22, 2025

Did not have a positive experience when being signed in at the service desk. I was questioned and flat out told I was lying/wrong about an offer that I received in the mail. Once I proved that I was correc More

by Jreaves20
Recommend Dealer
No
Employees Worked With
Armando Herrera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Herrera
May 22, 2025

Received excellent service! Professional, quick, and affordable. Thanks for keeping me updated through the process of servicing my vehicle. More

by anthonyhaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

My visit at Greenway Kia for an oil change exceeded all expectations. My service advisor JP really took 110% care of me. Thank you. More

by ttanael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janphiel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Greenway Kia East responded

We're delighted to hear that JP provided exceptional service during your visit at Greenway Kia East. Thank you for sharing your experience with us!

May 21, 2025

Service department is why we continue to come back to Kia easy! Gina is the best service manager in town! More

by Hunterlauren1319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janphiel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

The service dept did a great job on my 2 recalls. I also looked at some used cars with a salesman. He answered all my questions. More

by MRCEFFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janphiel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Greenway Kia East responded

Thanks for sharing your feedback with us! It's great to hear that our service department at Greenway Kia East took great care of your recalls and that you had a positive experience with our sales team as well. Safe travels ahead!

May 20, 2025

Shelby was very professional and friendly and kept me informed about my car needs and very pleasant. More

by nilsareyes86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Abrego
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Greenway Kia East responded

It was our pleasure to assist you. Thank you from Shelby and all of us here at Greenway Kia East!

May 20, 2025

Service tech was exceptional. Fast turnaround on oil change. Would recommend to anyone needing service. More

by omaha1812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janphiel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Greenway Kia East responded

We're delighted to hear about your positive experience with our service tech at Greenway Kia East! Thank you for recommending us, and we're glad we could provide a quick turnaround on your oil change.

May 19, 2025

The service we received from David was excellent. I would highly recommend him to any other customers. More

by KPDEMERS073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Greenway Kia East responded

We're delighted to hear that David provided excellent service during your visit to Greenway Kia East! Thank you for recommending him, and we appreciate your support.

May 19, 2025

I had an extremely disappointing experience with Fin. I was the first car in at 7AM, yet he failed to communicate all day. He ignored multiple phone calls, responded only with generic automated texts, an More

by aceerazo3
Recommend Dealer
No
Employees Worked With
Fin
May 20, 2025 -

Greenway Kia East responded

Thank you for sharing your experience with us. It's disappointing to hear about the lack of communication and follow-through, but I'm glad Carlos was able to step in and assist. We appreciate your patience and understanding as we work on improving our service standards. If there's anything further you'd like to discuss or need assistance with, please feel free to reach out directly. Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 18, 2025

My last experience was horrible , even with an appointment I had to wait for an hour and a half , to be told that they still hadn’t even started working on it. Then I got a quote for $2300 and I w More

by evycamilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Greenway Kia East responded

I'm sorry to hear about your recent experience. We strive for integrity and efficiency, so it's concerning that we fell short in this instance. I'd like the opportunity to discuss this further with you and see how we can make things right. Please feel free to reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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