Greenway Kia East

They do a great job of maintaining our cars running at a reasonable price and time reasonable price and time More

I took my car there for an oil change tire rotation and it ended up needing an alignment. There is oil sprayed all over my turbo casing and other areas on my engine. I’m calling to speak to someone today a it ended up needing an alignment. There is oil sprayed all over my turbo casing and other areas on my engine. I’m calling to speak to someone today about it. More

Ola and Simon were awesome. They were patient, efficient, and quickly responsive. And what Simon says, Simon Does. Ola is also a straight shooter. Simon also assisted in making They were patient, efficient, and quickly responsive. And what Simon says, Simon Does. Ola is also a straight shooter. Simon also assisted in making sure the car was delivered to my door in NY. I appreciate them. More

Very good costumer service, staff are very nice and accommodating. They explained what is needed to be done. accommodating. They explained what is needed to be done. More

Jorge Chávez , Eric Lebron and Hicham Belharsa are cheaters and thieves. They quoted us the price for the car in which there was a signature agreement and handshake for the established price, after gi cheaters and thieves. They quoted us the price for the car in which there was a signature agreement and handshake for the established price, after giving him the social security, they return again with a change in the price totally different from the one agreed and signed. They were asked why they had changed the agreed price and in a disrespectful way they came threatening us up that if we did not accept we had to leave the office, showing them with evidence (photos), from the agreed at the beginning. When this happened we asked the manager to talk to us in which they denied that there was a manager in the dealer and they never gave us information about the person in charge, a few seconds pass and the employee Ayoub Lazaar of the counter approached us to ask what happened, when we inform him he tells us that if we do not want the car we do not have to buy it, again we tell him what happened and the man threatens to get us out of the dealer by calling 911, we tell him to call them since we did not do anything illegal, and they were stealing from us. More

In case you it missed below is the rating I gave Greenway on their website. Before you read it I want to say that given the horrible performance I was angry and tempted to give Joshua a zero. The saving grac on their website. Before you read it I want to say that given the horrible performance I was angry and tempted to give Joshua a zero. The saving grace that changed my mind was after I’m certain the car had sat untended in the service department for more than 45 minutes - yeah it did I went out there several times and saw it- he went out and started my car and personally tried to move it to the next station. I felt like he was trying and quite frankly seemed to be the only person in that entire building that was. I would have given him a 5 but told him at the start of the service that I could leave and come back but he said it would only be an hour or two and I decided to wait. Four and a half hours later… well you can read it below. I took one star away for that. Here is my post on your website. Enjoy, it’s going to be there till I see a huge improvement in your service. Just can’t help it. All I have to do is be honest. I bought a Sorento from Greenway. Appears to have been a mistake. The car is fine, I’m guessing the dealership is not. The second mistake was being stupid enough to buy a prepaid maintenance contract with them but that in hand I first went to Greenway Kia West for the 5000 mile service. I waited 3 1/2 hours for them to change the oil and rotate the tires. This after making an appointment. Seemed just a bit long to me for such a simple procedure so I thought maybe I should try Greenway East this time. Again after making an appointment and useless contract in hand I went there today. It took them 4 1/2 hours to change the oil and mount a tire. Now I’m 64 years old and not as fast as I used to be but honestly and objectively I’m fairly certain I could have mounted at least 4 tires and completed 5 oil changes in that period of time by myself. Again honestly and objectively I’m pretty sure my 86 year old mother could crawl out of her bed and complete the task in half the time, and if it was possible for her to do it my dead 108 year old grandmother who knew absolutely nothing about cars could crawl from her grave and still beat the mechanics at Greenway either East or West. That’s my honest opinion. All I can say to you is if you do buy a Greenway vehicle be prepared for some serious aggravation on the post sales service end and don’t let them talk you into a maintenance contract. You will do much better with a 15 minute service at Jiffy Lube. More

Staff always provides top-notch customer service, show they have a great manager.Ms. Gina! they have a great manager.Ms. Gina! More

I bought the car and the flash with my documents was empty I am also still waiting for my second key . It is time I have to use to come again . My goodness empty I am also still waiting for my second key . It is time I have to use to come again . My goodness More

I had to call and text the dealership several times to get my receipt for recall complete, poor customer service :( get my receipt for recall complete, poor customer service :( More

Matt was very helpful and service was quicker than I expected. The price was also better than I expected. Thank You expected. The price was also better than I expected. Thank You More