Greenway Kia East

I had the worst experience at Orlando Kia East. I originally went to Kia North and test drove a Kia Soul and I regret my decision to not go back to that dealership to buy it. I originally scheduled a originally went to Kia North and test drove a Kia Soul and I regret my decision to not go back to that dealership to buy it. I originally scheduled an appointment online for a specific car and when I arrived, Jim, who I schedule the appointment with was not even there. It was his day off and to make it worse, the car I had asked him about was not there either! I ended up working with a girl who had only been there for 3 weeks. It was pretty obvious that I knew more about the Kia Soul just by doing basic research online. There was a lot of "well I think" and "I'll check to make sure". This was extremely frustrating. It took me three days to go through the entire process, which should really only have taken 3 hours. I finally negotiated a price with one of the rude sales managers, who made it very clear that we were even lucky to be talking to him. He had no customer service skills, both him and the sales person were trying to make up excuses for Jim. Once I showed them the email discussion I had with him, they both apologized and couldn't explain why he made an appointment on his day off and told me that they didn't know why he said the car I wanted was on the lot. They were desperately trying to sell me a different Kia Soul that I did not want. The next day I came back to do financing, when I then found out that we would have to wait an hour to even talk to someone so I ended up just singing papers, transferring the tag and taking care of insurance. Jim says "I'll be back in just a minute, I need to get something". After 20 minutes of waiting I finally said something to the lady at the front desk. When we find out he's back in the office on the phone, trying to figure out the insurance. After he realized my frustration we decided that I would come back the next day to do financing. When I came in the next day, the same thing happened. They wanted me to sit around and wait for finance for an hour, which at that point was just ridiculous. So we started to look over the manual. As we are looking through it, I realized that it was for the 2011 model. At that point I couldn't believe I was dealing with such nonsense and I don't think Jim could believe it either. Overall, I ended up getting the price I wanted but not the car I wanted. They ended up losing some money on the car they sold me because it had upgrades that I didn't want/need. I am very happy with the car but extremely disappointed in the service and hassle it took me to buy the car. I felt the need to write this review because I cannot believe that this dealership is rated almost a 5, there has to be coercing going on because my experience was far from 100%! More

I have always enjoyed seeing Chad and getting the best service anywhere! He is a very polite, nice young man who knows his business. I willcontinue to do business with Kia and especially with Chad. service anywhere! He is a very polite, nice young man who knows his business. I willcontinue to do business with Kia and especially with Chad. More

The service at this dealership is always outstanding. Chad in particular is knowledgeable and friendly. He goes the extra mile to provide an excellent customer experience at every visit. Chad in particular is knowledgeable and friendly. He goes the extra mile to provide an excellent customer experience at every visit. More

Beware of this dealer's pricing policy. All autos on the lot have a very unique "Adjustment" charge for the Orlando location. In short all car prices are jacked up 15% to 20% above MSRP. Check it out. Th lot have a very unique "Adjustment" charge for the Orlando location. In short all car prices are jacked up 15% to 20% above MSRP. Check it out. There's an extra sticker next to the manufacturer's sticker. Additionally, on the same sticker is another additional $1500 for about $300 of dealer installed options. Unfortunately this is on each and every vehicle on the lot...whether you want the options or not. Their explanation for these outrageous charges was that their Kias' are so valuable and great looking that the charge is warranted then added..."let's negotiate." Quick answer for all those not gullible enough to fall for this ruse should be...."GET LOST." Save yourself the trouble. Steer clear and deal with another dealership with honest management and pricing. Remember...a wise man once said, "There's a sucker born every minute." More

Eric Flores was very easy to work with. He was very kind, considerate, patient, and helpful. He was smiling and personable during our entire visit and really made our experience painless and comfortab kind, considerate, patient, and helpful. He was smiling and personable during our entire visit and really made our experience painless and comfortable. Carson Johntry was such a pleasant man, and made us feel like family. He was very helpful and a pleasure to work with. By far the best dealership I have ever done business with! More

I would highly recommend this dealership to friends and family. The salesperson that helped us was very helpful, courteous, and knowledgable.. It was great to have someone so helpful assist us in purchas family. The salesperson that helped us was very helpful, courteous, and knowledgable.. It was great to have someone so helpful assist us in purchasing my very first brand new car. After the purchase he helped set the settings on my Bluetooth so my phone would connect to my car. I am very pleased with the service and am looking forward to enjoying my brand new car. More

I found the dealer rep to be courteous, knowledgeable, friendly. Going out of his way to explain every feature of the car and setting up all of the amenities (blackberry) to my absolute satisfaction. It w friendly. Going out of his way to explain every feature of the car and setting up all of the amenities (blackberry) to my absolute satisfaction. It was the very best car buying experience to date. I felt like I was dealing with an actual friend. More