Greenway Kia East

Need a Kia? Visit Juan Malave! My car buying experience here was already paved by my sister purchasing the SAME car days before! She had such a fantastic experience with Juan Malave My car buying experience here was already paved by my sister purchasing the SAME car days before! She had such a fantastic experience with Juan Malave in buying her Kia Optima Turbo that I had to go in and meet with him also, and I was not even in need of a new car! He was very friendly, genuine, and a pleasure to work with. He was knowledgeable, listened, and was attentive to my goals and wishes in the deal, and I was able to come home with the car I wanted at a great price. Hicham Belaharsa in financing had a great attitude, and executed his part quickly to finish up the process and finally get us out the door. Warning...be prepared to be at this dealership for a large amount of your day completing your transaction. Overall, super experience. Go see Juan! More

Worst service experience I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warrant I had my wife's Sportage towed to Orlando Kia East the last week of November with an engine problem. It took two weeks for Kia East to get the warranty claim for a new engine approved. Once approved, Edward stated the engine would be in the following Tuesday and in the car by Friday. I called on Friday and they did not have the engine. I spoke with Gina, Edward’s boss, who did not offer to reimburse us for our rental – she did finally give us a loaner for the last three weeks. Throughout the process our service manager Edward and his boss Gina did very little to keep us informed of what was going on. I had such a hard time getting in touch with Edward that on several occasions I had to drive to the dealer to get an update. I tried emailing Edward but the email address on his business card would not work. Gina finally took over keeping me informed once I told her about my problems with Edward. At week number three I requested a transmission service while the car was there and Gina told me she would insure it was complete. Two more weeks go by and I only hear from KIA America (Corporate). I explained my problems with Daniel Burk and she promised to speak to Gina about the lack of communication. Daniel stated that it was Kia’s policy that the dealer contacts me every two days with and update – this did not happen. I was finally contacted by Edward last Tuesday to inform me that the timing belt was not included with a new engine and that I would have to pay $91 for it. I don’t mind the charge but this is in poor taste. He stated that the car would be ready by Friday (this was the second time he promised our car ready by Friday). The weekend came and went and still no car or phone call with a reason why it was not ready. Daniel from Kia corporate called again this Tuesday to see if we were satisfied with the work performed. She was shocked when I told her we did not have the car nor did we receive a phone call. Edward called yesterday to let me know everything was complete. My wife arrived today to pick-up the car and the transmission service was not complete. Gina argued with my wife and basically told her I was lying about requesting the service. The technician helping my wife stated it would take another 45 minutes. My wife informed them that she had to get home immediately because she paid a babysitter to watch our kids. She asked if she could keep the loaner for a few hours while she made arrangements for our kids. The technician laughed and stated that they do not give loaners for services. Her options were to wait or leave without the service. During this time I was on the phone with Gina who was yelling at me and accusing me of lying. In the background I could hear my wife crying. Once I spoke with her she stated that the technician told her that she had now wasted ten minutes discussing the problem. My wife felt like she was being tag-teamed and abused by the staff. After my wife broke down in tears Gina offered to get the GM. She returned and stated the GM only spoke to customers during the week but she could leave a voice mail. My wife left crying. I am in the Army and I am currently gone for several months so you can only imagine how frustrating this is for me. This whole experience has guaranteed we will never buy another Kia or Hyundai. We will surly avoid any dealership owned by this dealer. More

They worked very hard for me. Thank you Juan was very knowledgeable & friendly. I was very please with his customer service from the beginning til the end. I'm very happy with my Jeep. Juan was very knowledgeable & friendly. I was very please with his customer service from the beginning til the end. I'm very happy with my Jeep. More

Great Customer Service and No Hassles!! My car engine had locked up. I was driving a rental car. I needed to find a new car asap for a good price. So I decided to stop into a KIA dealersh My car engine had locked up. I was driving a rental car. I needed to find a new car asap for a good price. So I decided to stop into a KIA dealership. I decided to go pre owned certified. I agreed on the terms with Brandon and went forward with the purchase. I did not have a friend with me to assist to return the rental car. So Brandon took time off the clock to help me to return my rental car and get set up with my new car. I would highly recommend Brandon as he does exceeds your expectations. Excellent customer service!! More

Great Friendly , curtious , and explained everything to the fullest. I was completely satisfied. He knew excactly what to say to win me over during the test Friendly , curtious , and explained everything to the fullest. I was completely satisfied. He knew excactly what to say to win me over during the test drive, and pointed out every safety feature in the vehicle. More

A wonderful expierence The overall experience for me at first was nerve wrecking but our sales associate was amazing his name is Jorge sorry forgot his kast name, he helped The overall experience for me at first was nerve wrecking but our sales associate was amazing his name is Jorge sorry forgot his kast name, he helped us allot, very happy with my purchase, and the financial person Sekula he is amazing also they both explained and helped us allot. Thank you More

Awesome!! Professionalism, & follow through! I went on the internet and they called me right away. Great customer service and smooth service. Sold the car withi Professionalism, & follow through! I went on the internet and they called me right away. Great customer service and smooth service. Sold the car within minutes! Great personality and friendliness! Thank you melinda and samantha! More

First time buyers High quality service! Very respectful and helpful to our needs. Every question was answered promptly and with great knowledge! This guy is great loved High quality service! Very respectful and helpful to our needs. Every question was answered promptly and with great knowledge! This guy is great loved the attitude! More

great! ASHLEY SAPIEZA WAS GREAT SHE RETURNED MY CALLS IN FOLLOWED UP WITH ME IN A TIMELY FASHION. WHEN I ARRIVED AT THE DEALERSHIP SHE STARTED HELPING ME RIG ASHLEY SAPIEZA WAS GREAT SHE RETURNED MY CALLS IN FOLLOWED UP WITH ME IN A TIMELY FASHION. WHEN I ARRIVED AT THE DEALERSHIP SHE STARTED HELPING ME RIGHT AWAY, AND WAS VERY INFORMATIVE. More

FRIENDLY!!! All i can say is ALEX ZAYAS...I've had the best car buying experience in my life....i'm 57 years old...i know what I'm talking about...thank you.....A All i can say is ALEX ZAYAS...I've had the best car buying experience in my life....i'm 57 years old...i know what I'm talking about...thank you.....Alex Zayas and Kia!!! More