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Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
3,708 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 3,708 reviews

February 11, 2024

I drop my car off for a simple oil change when I picked my car up. My A/C was making a very loud noise. I return my car back to Kia and they advise me that a sensor went out. However, the AC was working pe More

by MYRTIS1227
Recommend Dealer
No
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Feb 15, 2024 -

Greenway Kia East responded

We're sincerely sorry about how your vehicle was returned to you following your service. We understand how frustrating this can be and we assure you that it's never our intention to inconvenience any of our customers or cause any frustration. It seems there may have been a misunderstanding or miscommunication, and I would like to personally assist you so we can fix your A/C as soon as possible. Would you please reach out to me directly? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 11, 2024

Poor communication. Not timely. No one answers the phones. Carlos' voicemail was full the entire time. Poor customer service More

by lcforbes
Recommend Dealer
No
Employees Worked With
Carlos
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Feb 15, 2024 -

Greenway Kia East responded

I'm sorry to read about your experience with our communication and customer service. We strive for timely responses and clear lines of contact, so it's disappointing to see we've fallen short here. I'd like the opportunity to address this issue directly, but it may be difficult to locate your contact information without a full name. Please reach out at your earliest convenience and we'll be sure to get back to you soon. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

February 11, 2024

It was kind of lengthy and they had to order fuses so I have to come back. I haven't heard anything yet. Plus they said they would wash my car but didn't. More

by MICHDECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Greenway Kia East responded

We appreciate your patience during the process and apologize for any inconvenience caused. We're working on getting those fuses ordered at Greenway Kia East, and we'll make sure to give your car a wash when you come back in! Thanks for sharing this feedback with us.

February 11, 2024

The service The service from the moment I arrived at the dealer was excellent, all the employees were very attentive, thank you very much for the excellent quality service you provided me. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
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Feb 12, 2024 -

Greenway Kia East responded

Ana, we're so glad to know you had an excellent experience at Greenway Kia East. Our team always aims to provide top-notch service, and it's great that they hit the mark for you! Thanks for your kind words.

Feb 13, 2024 -

Ana responded

Servicio excelente.

Feb 13, 2024 -

Ana responded

Excelente servicio

Feb 13, 2024 -

Ana responded

Excelente servicio

Feb 13, 2024 -

Ana responded

Excelente servicio

February 10, 2024

Very Profesional and excellent services They should have as a courtesy refreshment for customer and more attention. More

by Dalia
Recommend Dealer
Yes
Employees Worked With
With Sam
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Feb 12, 2024 -

Greenway Kia East responded

Dalia, thanks for your feedback! We're glad you found our service at Greenway Kia East professional and excellent. Your suggestion about refreshments is noted—we always appreciate ideas to enhance the customer experience.

February 10, 2024

Josh answered all of my questions and was not 'pushy' and explained what other services I could get. More

by CKSM1950
Recommend Dealer
Yes
Employees Worked With
Josh
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Feb 12, 2024 -

Greenway Kia East responded

It's great that Josh was so helpful and ensured all your questions were answered. Thank you for sharing and leaving Greenway Kia East a five-star review!

February 10, 2024

Simon represents Greenway KIA as an outstanding salesman. Simon is attentive to his customer’s needs and desires. In short, I made my purchase at Greenway due to Simon’s outstanding customer service. More

by Lafatek06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon
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Feb 12, 2024 -

Greenway Kia East responded

We're delighted to know that Simon's attentive service made your experience at Greenway Kia East a positive one. Thanks for choosing us and sharing this review!

February 10, 2024

Got in quick and completed process quickly I was satisfied with my experience a always More

by jcade
Recommend Dealer
Yes
Employees Worked With
Shelby
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Feb 12, 2024 -

Greenway Kia East responded

Thank you for the great review. We look forward to seeing you again at Greenway Kia East!

February 10, 2024

Very great and fast service I had a great and fast experience, the staff was friendly and provided me with a lot of knowledge about my issue. More

by bhale48
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 12, 2024 -

Greenway Kia East responded

Thanks for the positive feedback! We're glad to know that our team at Greenway Kia East was able to provide you with a quick and informative service.

February 10, 2024

I enjoy my experience at kia when Carlos is helping in service! Thank you Thank you for the work that you do. More

by Pookiepie6462
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 12, 2024 -

Greenway Kia East responded

We're delighted to know that Carlos and our service team at Greenway Kia East made your experience enjoyable! Your support is greatly appreciated. Safe travels in your serviced vehicle!

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