Greenway Kia East

I needed to bring my car back for a re-call on my steering wheel. When I scheduled my oil change, tires rotated last week, I think someone should have checked to see if the part for re-call was in s steering wheel. When I scheduled my oil change, tires rotated last week, I think someone should have checked to see if the part for re-call was in stock. So, I had to make another trip when it came in and sat for another two hours. Maybe they need better communication More

On November 22, 2024, I purchased a Kia Carnival 2025 Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (pr Hybrid EX at the Greenway Kia East dealership. I was assisted by sales consultant Simon. The vehicle was offered at the MSRP price of $43,525.00 (price shown on the stick). I put in a trade-in for a $16,000 vehicle and an additional $5,000 down payment, totaling $21,000. However, they maliciously put the exorbitant price of the Kia Carnival in the purchase contract at $60,485.00. During a document manager conference for signature, together with the financial manager Andres (Andy), I questioned that the amount I had negotiated at Carnival was $43,525.00 but the contract stated $60,000. Mr. Andres replied that the correct amount was just below and requested that I be obligated to sign the documents because everything was correct. The fact is that I was deceived by this dealership, they canceled the entire amount I paid for the trade in and down payment. I was literally robbed. I am a Brazilian who has just arrived in Orlando, and they took advantage of my lack of fluency in English and acted in bad faith. After 20 days of purchase on November 12, when reviewing the purchase contract for the Kia Carnival together with two other dealers, we discovered that the amounts were incorrect. I then went to the Greenway Kia East dealership on the same date to try to return the vehicle, but they would not accept the return. I then sent an email requesting the return of the vehicle to Mr. Simon and Mr. Andrés, but after several days I had not received a response from either of them. I hope that the management of the Greenway group sees this complaint and takes some action so that I receive a refund of the amounts paid for the exchange and down payment, avoiding even greater wear and tear. Be very careful to future customers of this dealership. I hope that this complaint has an effect, helping to prevent other people from falling for this “scam” like I did. More

This place is one of the slowest even when you have an prior scheduled appointment prior scheduled appointment More

Shelby was nice and straightforward. Getting car serviced was a pleasant experience here. I will use them again. Getting car serviced was a pleasant experience here. I will use them again. More

My service took 6 hours to complete. I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fu I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fuse was not in stock and we had to wait for one to be delivered. I SPECIFICALLY SCHEDULED THE APPOINTMENT FOR THIS ITEM AND YOU DIDN'T CHECK TO SEE IF IT WAS IN STOCK FIRST? Without a lift or special tools I could have done this job myself in half the time. The porter wasn't available, this was the main reason I used to come to this dealership. No one knew where the porter was. I had to take an Uber so I could attend a meeting. Further increasing overall cost. I noticed multiple fees, like document retention and shop fees. Further inflating the cost. Interestingly enough, I stopped coming to this dealership when I wanted to claim warranty on my tires i bought here and was denied because I didn't have receipts and the dealership did not have records dating back to when I bought the tires. Discount Tire Co has all my records from a decade ago and I never had this problem with them, or had to pay a fee for this. If it were not for the recall, I never would have come back. Picked up my car, and it had not been washed. So 6 hours and you still didn't complete everything. I hope the oil was actually changed and the tires rotated. Will continue to avoid this dealership More

they always are on top of everything and keep the client informed... very clean and smells good informed... very clean and smells good More

Good awesome. I love how they wash my car and the service was fast. Awesome I love how they wash my car and the service was fast. Awesome More

Matt was a gem to work with. He is very personable and was very attentive to trying to fix Al my issues that I had with my suv. I will highly recommend him to anyone who needs se He is very personable and was very attentive to trying to fix Al my issues that I had with my suv. I will highly recommend him to anyone who needs service done in this department. More

Shelby was great. I know it is salesman job to offer you a new car but when I might only have money for a new car to me I don’t want to be bothered. Thanks. I know it is salesman job to offer you a new car but when I might only have money for a new car to me I don’t want to be bothered. Thanks. More

Very caring and genuinely interested in the needs of their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealershi their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealership. More