Greenway Kia East

Had an oil change-great service -in and out in less than an hour. I was met promptly at the service entrance and the service began. Great experience an hour. I was met promptly at the service entrance and the service began. Great experience More

Kia East has some serious issues when it comes to their customer service, management complaint resolution, phone calls no answered or dropped and their lenght of time in getting in and out for service. I customer service, management complaint resolution, phone calls no answered or dropped and their lenght of time in getting in and out for service. I did like the last guy (Joshua) that worked with my car service but the one before was atrocious (Carlos). More

I dropped off my car to get recall work done, and when I picked it up, it's misfiring constantly. They are trying to not take the blame, but of course the tech I spoke to tried to start selling me on a new picked it up, it's misfiring constantly. They are trying to not take the blame, but of course the tech I spoke to tried to start selling me on a new car. Coincidence? Not at all. I will not be buying a Kia ever again. More

Horrible communication skills. After having my car for an engine replacement for like two months my car still sounds like it did before. A hundred percent not satisfied with the de After having my car for an engine replacement for like two months my car still sounds like it did before. A hundred percent not satisfied with the dealership or this car More

Still waiting for them to fix all problems in the car and Gina the service manager said it doesn’t have anything to do with the work they did and that she won’t give me warranty Gina the service manager said it doesn’t have anything to do with the work they did and that she won’t give me warranty More

They got us in quickly and took care of our recall. They are taking care of another extended warranty issue as soon as the part comes in. Shelby was very kind and answered all of our questions. They are taking care of another extended warranty issue as soon as the part comes in. Shelby was very kind and answered all of our questions. More

Area for customers in the service center is horrible. You offer complimentary snacks that all the employees take…fridge with no water. Must also be the employees taking it. I was in an arm sling. This hu You offer complimentary snacks that all the employees take…fridge with no water. Must also be the employees taking it. I was in an arm sling. This huge guy in the service area who walked in front of me in the seating area instead of going around. Didn’t have any manners. This place is ghetto. And you can tell there is no mgmt there. More

There isn’t much follow through with the service center. I have to call to make sure things are in. After going in for one recall I’ve now been notified of an older recall via mail. I don’t understand why t I have to call to make sure things are in. After going in for one recall I’ve now been notified of an older recall via mail. I don’t understand why this wasn’t addressed while at the dealer. If a diagnostics is run would this not come up? I had to remind them of a headlight issue that I overheard and then no one followed up to tell me what the issue was or how to fix it. I still do not know how to fix it. More

The service techs were great ! Kenny Ortiz took very good care of us Polite and educated in addressing our concern. Definitely will be taking our car there for any service issu Kenny Ortiz took very good care of us Polite and educated in addressing our concern. Definitely will be taking our car there for any service issues. More

The whole process was smooth from the quote to signing. Everyone was pleasant and helpful. Greg Williams was awesome and I will definitely be back for next Kia. Everyone was pleasant and helpful. Greg Williams was awesome and I will definitely be back for next Kia. More