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Goldstein Buick GMC

Albany, NY

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rated
111 Reviews

1671 Central Ave.

Albany, NY

12205

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111 Reviews of Goldstein Buick GMC

April 15, 2021

Vehicle was inspected. I was shown a video of work that needed to be done. I was shown another video of work that did NOT needed to be done. The two videos helped me understand what had been inspected an More

by lakerlax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Morris, Gene & Jacob.
May 21, 2021 -

Goldstein Buick GMC responded

Excellent! We should all get videos showing us the money we DON'T need to spend! Thank you for the 5 stars, lakerlax. In case a reader doesn't know what we're talking about... our service techs can send a video directly to your phone showing you what they see from under your vehicle, the possible repairs, basic maintenance you should do and why, plus reassuring looks at items that don't need work. Very handy and helpful in understanding how to keep your car running it's best.

April 15, 2021

I was greeted and told everything that was going to be done. Friendly and professional. I was very comfortable while I waited for my car. More

by sanmar811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thanks, Sanmar811. Taking your car in for service or maintenance shouldn't be a hassle or make you sweat! We want everyone that comes to our service department to know that our Factory Trained team gave your car, truck or SUV the expert attention it and you deserve. We appreciate that customers like Sanmar811 and so many others like their time with us so much, they post reviews and give us 5 stars.

April 13, 2021

From receptionist to service was great. Answered and verified my concerns. They notified me that the service was completed and ready for pick up. Follow call was also done More

by Hugo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thank you, Hugo, for the 5 stars! From start to finish, looks like our team had you covered and kept you informed. Isn't that how it should be everywhere we go? We think so!

April 12, 2021

Pleased that when they do an oil change and rotate tires that they video what they do. They are very professional when doing work on the car. More

by rsamrov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

We get so many complements on our videos! People do find them informative and reassuring and they get sent directly to your phone. Thank you for the 5 stars, rsamrov!

April 12, 2021

My visit was awesome !! I had to wait an hour for my oil change and then checked out easily!! They kept me informed and answered all my questions. More

by Cap.rara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thanks, Cap! Love to see the 5 stars from another customer and appreciate your comments.

April 12, 2021

Bill always gets me in and out quick with my appointments and let's me know exactly what I need done on my car and whether it needs to be done now or can wait till my next visit. More

by Jshaffer52204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Morse, DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

Thank you, J, for your great review and for name-dropping Bill for his memorable help. We love hearing from our customers!

April 08, 2021

All the staff at Goldsteins are friendly, and helpful. Service was completed quickly and in a professional manner. Appointment was easy to make online. Staff were ready for my vehicle at the time I sche More

by mikemullahey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler- New Servrice Advisor , DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

Thanks, Mike, for sharing your review with everyone. We really appreciate the 5 stars!

April 07, 2021

Great service just bought our second vehicle from them. The great service starts from the time you walk in. From greeting, sales, finance and service itself. We have also bought several vehicles from their More

by MEJM41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

That's an awesome review and recommendation, M. We're glad to see you experienced great service at our Buick GMC location AND our CDJR location. All our dealership locations provide our customers with the 5 star service they expect, as you have experienced yourself. Thanks for the 5 stars!

April 07, 2021

Everyone was helpful and courteous. So glad to have a rental so I didn’t have to be there all day. Waiting to hear about part ordered More

by Sherylpalmer101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
Apr 12, 2021 -

Goldstein Buick GMC responded

Thank you, Sheryl, for the 5 stars! We're happy to be of assistance. Got any questions, just give us a call at 518-869-2291.

April 05, 2021

Excellent Service! Both Andrew and Dan were exceptional and made us feel like they wanted to help us out. Very different feeling than we had working with other dealerships in the past. More

by seanmarry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew, Dan
Apr 12, 2021 -

Goldstein Buick GMC responded

We're happy you gave us an opportunity to earn your business and your outstanding review, Sean. Thanks!