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Goldstein Buick GMC

Albany, NY

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111 Reviews

1671 Central Ave.

Albany, NY

12205

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111 Reviews of Goldstein Buick GMC

May 24, 2021

Service was perfect, I received and email right away and then a phone call. Set up appointment for Saturday morning to look At new vehicle More

by Jennifer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 07, 2021 -

Goldstein Buick GMC responded

5 STARS! Thank you, Jennifer, for letting us know that we knocked it out of the part for you! We're here to do the same for anyone that needs service on their current vehicle or if you're shopping for your next vehicle. Visit our website and check us out, www.goldsteinbuick.com

May 15, 2021

I just relocated to NY from the mid-west. I am very particular about my car and have always purchased and serviced my vehicles for 13 years from the same dealership. I didn't know what to do when the More

by lholmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill - Service Advisor, DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Customers like you are a pleasure to work with. And that's not sarcasm! When we can earn the business and the trust of a customer who is attentive and knowledgeable about their vehicle, that means we are doing our jobs right, and living up to our goal of providing all our customers with 5 star service. We welcome others to give us a chance to earn your business as well. Those videos from the service department always get great reviews. Being able to see what the tech is talking about and understand the issues, sent directly to your phone - love new tech! Welcome to the area, L!

May 14, 2021

I recently had surgery so I couldn't bring my car in. Goldstein took care of everything, from picking up my vehicle to payment. It was excellent..I was very pleased with the service I received More

by Ms. Ruth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
May 21, 2021 -

Goldstein Buick GMC responded

Glad to be of assistance, Ms. Ruth. You work on being well and thank you for the 5 stars.

May 04, 2021

Another great experience. I was able to drop my truck and get it back quickly. Bill always takes great care of us. I can’t thank him enough More

by Mpierre23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
May 21, 2021 -

Goldstein Buick GMC responded

We'll pass along your thanks, and we thank you for writing a review about your experience and for the 5 stars.

May 02, 2021

my initial 30 day service check, following the purchase of my new 2020 Buick Encore was absolute pleasure. The entire Goldstein Buick Service team was professional, friendly and efficient. I barely had tim More

by Goldstein Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thank you! You had our 5 star sales experience, and the same from our service department with your 30 day check up. We're happy that everything is well and want to remind you that you can bring in your Encore for a car wash, once a week, for as long as you own the vehicle. Lifetime Car Washes were included with your purchase at No Extra Charge!

April 29, 2021

I requested that the tire pressure be the same in all four tires but was told it could be off by one or two pounds. Never have I had this occur or be told this except at this dealership. The two rear tir More

by mcsweeneymary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
May 21, 2021 -

Goldstein Buick GMC responded

Hello mcsweeneymary. When it comes to tires and tire pressures, sometimes there can be confusion about how much air you should have in those tires. Rest assured, our Service Techs will put the proper recommended tire pressure in your tires. You can find these numbers on the inside of your car door, or in your owner’s manual. These numbers can be different between the front and the back tires, it depends on the vehicle. Tire pressures can vary as well, depending on the time of day or amount of travel and are usually measured most accurately when the car has been stationary for some time and the tires have cooled off. We hope that helps explain why your tires may not have been filled as you desired, but to what our team was trained to do. Should you wish to adjust the pressures yourself, here’s a handy tip - get a good tire gauge and use that to measure pressure at the start of your day rather than using the gauges at the gas station after traveling for some time. Those gas station and convenience store gauges can be inaccurate, and using your own gauge time after time will be more consistent. Be sure to check the pressures every so often, such as when seasons change, as well, as the different temperatures can affect your current tire pressure. If you have a Tire Pressure Monitoring System, check your owners manual on the proper way to reset it after adjusting tire pressures. If you have any questions, please contact our service department at 518-869-2291.

May 21, 2021 -

mcsweeneymary responded

I stand by my original statement on this situation. I am not a stranger to information about tire pressure. I DO NOT WANT TO DEBATE THIS ANY WHERE. PLEASE STOP.

April 20, 2021

Was met by Tyler, explained. What service was needed. Service was performed in a timely manner. Tyler went over what service was performed and explained nothing else was needed. The usual excellent servi More

by Dwill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
May 21, 2021 -

Goldstein Buick GMC responded

Love to see "usual" and "as always" in your review, Dwill. That means our team is providing you with that 5 star service every time, and that's our goal for every customer - every time! Thank you for the 5 stars!

April 16, 2021

I have been purchasing my vehicles here for over 10 years. Whether I am there for service or to purchase a vehicle, it is always a positive experience. The salespeople and service department are beyond More

by Tim G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thank you, Tim! Customers that come back time and time again let us know that we've earned your trust and your business each time. Tim knows about our Lifetime Car Washes and the Goldstein Warranty Advantage, and we'd like to invite anyone reading these reviews to visit us for themselves and put these 5 stars to the test.

April 16, 2021

Vehicle was inspected. I was shown a video of work that needed to be done. I was shown another video of work that did NOT needed to be done. The two videos helped me understand what had been inspected an More

by lakerlax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Morris, Gene & Jacob.
May 21, 2021 -

Goldstein Buick GMC responded

Excellent! We should all get videos showing us the money we DON'T need to spend! Thank you for the 5 stars, lakerlax. In case a reader doesn't know what we're talking about... our service techs can send a video directly to your phone showing you what they see from under your vehicle, the possible repairs, basic maintenance you should do and why, plus reassuring looks at items that don't need work. Very handy and helpful in understanding how to keep your car running it's best.

April 15, 2021

I was greeted and told everything that was going to be done. Friendly and professional. I was very comfortable while I waited for my car. More

by sanmar811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ McArdle
May 21, 2021 -

Goldstein Buick GMC responded

Thanks, Sanmar811. Taking your car in for service or maintenance shouldn't be a hassle or make you sweat! We want everyone that comes to our service department to know that our Factory Trained team gave your car, truck or SUV the expert attention it and you deserve. We appreciate that customers like Sanmar811 and so many others like their time with us so much, they post reviews and give us 5 stars.

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