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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 17, 2026

Excellent work like usual from everyone thank you so much. See you on my next visit. More

by danaburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

February 14, 2026

Britton took good care of my needs when I brought my truck in for a repair. More

by JJH2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Report | Print
Feb 15, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 14, 2026

Have been buying my vehicles at Gene Messer for awhile now. I always try to use their service department. I have not have any problems & always had good customer service. Everyone is polite & helpful. More

by houston.walker54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah
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Feb 15, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your loyal business and for choosing our service department. We strive to provide exceptional customer service, and it's great to hear that we have met your expectations. We look forward to continuing to serve you.

February 13, 2026

Glenn was great in the service dept. he took care of me. Thank you Glenn More

by hjgauna13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Feb 15, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for your visit. Please contact us if there's anything we can do to make your next visit a 5-star experience for you! Buck Barton General Manager bbarton@genemesser.com

February 11, 2026

Very friendly and professional service as I always receive from Cadyn and Mike at Gene Messer Ford More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn, Mike Pugh
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Feb 14, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2026

Kept me informed on the progress. Delivered when they said it would be ready. Pleasant service representative More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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Feb 12, 2026 -

Gene Messer Ford of Lubbock responded

Hello Gary, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

February 07, 2026

Alfredo Garcia was amazing and extremely helpful once again with explaining the process and getting my vehicle fixed and updates made. I highly recommend talking to Alfredo. Also, I want to highlight Bar More

by Jennsinlubbock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia-Service Dept, Barbara Orr-Customer Service Department
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Feb 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.

February 06, 2026

Great service! Glenn was great! Got it back to me quickly with all the services I requested completed. More

by connord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Norris
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Feb 08, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2026

Noah was super nice very helpful offered a way to get food if I needed More

by jfranklin2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Feb 06, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to leave us a review! We are thrilled to hear that Noah provided you with excellent service and even offered a solution for your needs. We truly appreciate your business and hope to see you again soon.

February 05, 2026

Barbra was great thank you for the great service! My truck was ready before I expected More

by Troywaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We are thrilled to hear that Barbra provided you with excellent service and that your truck was ready ahead of schedule. We appreciate your business and look forward to serving you again.

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