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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.6
66 Reviews
4.6

66 Reviews

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66 Reviews of Alex Martinez

July 24, 2026

Dealership Rating
Employee Rating

Not customer friendly. Buy our vehicle. Then you are on your own. They are doing okay in most areas but not helpful in owner training and coaching of the technology. More

by Ronh
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton

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Jul 25, 2026

Gene Messer Ford of Lubbock responded

Ronh, thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve experienced, especially with the communication regarding your vehicle and the issues you’ve encountered with your new F-150. This is not the level of service we strive to provide. We also appreciate your feedback regarding owner technology training, as we know how important that is. Our Service Manager, Mike Pugh, will be reaching out to you personally to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

July 23, 2026

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Employee Rating

friendly and courteous. vehicle was diagnosed and repaired professionally, delivered on time and charges were as estimated. More

by djones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , glen, shawn

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Jul 28, 2026

Gene Messer Ford of Lubbock responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2026

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Employee Rating

They were very friendly and helpful. Brought my truck in for recalls and it didn’t take long at all. More

by jlsvikings99
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Alfredo Garcia 5 stars

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Jul 17, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 15, 2026

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Employee Rating

Service good , do not understand the purpose of a service appointment, got there 9:30 did not get out till pass noon. What is the purpose of it. The rest of my day was out of rhythm!!! bad bay!!!!! More

by Pepodrag72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Jul 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We’re glad you were satisfied with the service provided, but we sincerely apologize that your appointment took longer than expected. We understand how frustrating it is when a scheduled visit disrupts your day. Your comments will be shared with our team as we continue working to improve scheduling and service efficiency. We hope to provide a timelier experience on your next visit.

July 14, 2026

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Employee Rating

The salesman Javier Orozco was very good to work with. Aliyah was very professional and thorough once we got finance. Great experience! More

by Byrontibbets
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Jul 15, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2026

Dealership Rating
Employee Rating

Moore is the best person she has been very helpful on getting our stuff fixed and back to us More

by Wiaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Mid Moore

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Jul 12, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

July 02, 2026

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Employee Rating

They are accommodating to their customers and provided assistance when needed. Open for questions and give response to any concerns. More

by M&S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kobi and Lisa

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Jul 03, 2026

Gene Messer Ford of Lubbock responded

Hi Marie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 28, 2026

Dealership Rating
Employee Rating

They were unable to complete the mechanical issues til they squeezed 2500 out of me an 4 trips to the dealership. I still have the same problem More

by Stepdog5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton , Britton

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Jun 30, 2026

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback. We’re sorry to hear your concern was not fully resolved after multiple visits, and we understand how frustrating that must be. This is not the experience we want for our customers. Our Service Manager, Michael Pugh, will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate the opportunity to make this right.     Buck Barton | General Manager bbarton@group1auto.com

June 25, 2026

Dealership Rating
Employee Rating

Good service and knowledge of products. Worked with us until we found just the right vehicle. More

by kathy6980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Actually worked with Light and Aliyah

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Jun 26, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2026

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Employee Rating

I was in and out very quick and everyone was very helpful to me. Very nice More

by wesbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Jun 25, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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