Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.7
44 Reviews
4.7

44 Reviews

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44 Reviews of Alex Martinez

April 12, 2026

Dealership Rating
Employee Rating

We were very pleased with our purchasing experience at this dealership. Every employee that we had contact with was very polite and willing to help. Paula Nguyen, our salesperson, was especially helpful More

by Bhardin49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aliyah Bollegar

Apr 15, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 08, 2026

Dealership Rating
Employee Rating

They were friendly and helpful. However we feel we were lowballed on our trade in. More

by Smarshall3081
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Ashley

Apr 12, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback! We strive to provide excellent customer service and always want to ensure our customers feel valued. We apologize for any miscommunication or inconvenience with your trade-in. Please reach out to our team so we can discuss further.

April 08, 2026

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Employee Rating

Hands down the best experience I have had at a service department. Audri was super amazing, kind, courteous, and understanding from start to finish. I came in for an oil change and to look at a window iss More

by Carl C.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Audri was the best!

Apr 11, 2026

Gene Messer Ford of Lubbock responded

Hi Carl, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 06, 2026

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Employee Rating

Deje la troca por una semana y ni siquiera la checaron, hablamos muchas vezes y nunca tuvieron una respuesta y siempre quedaban en regresar la llamada y ni una sola ves regresaron la llamada More

by jacobonw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton

Apr 11, 2026

Gene Messer Ford of Lubbock responded

We sincerely apologize for your experience and the lack of communication you received. That is not the level of service we strive to provide. One of our service team members will be reaching out to you directly to learn more about what happened and work toward making this right. We appreciate you bringing this to our attention so we can address it and improve Buck Barton General Manager 806-788-2276 bbarton@group1auto.com

April 04, 2026

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Fast service. Took my truck in midday on a Saturday for an oil change and tire rotation. They had it done within an hour. Good customer service. LeighAnn took good More

by Squirk88
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , LeighAnn Moore

Apr 07, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2026

Dealership Rating
Employee Rating

I was made to feel so welcomed and everyone went out of their way to answer my questions and this was before I decided to purchase a new vehicle. They were kind and informative from the very beginning, I More

by Ldkunz28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Joni Sosa

Apr 07, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thanks again for the recommendation, and have an amazing day!

April 03, 2026

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Extremely friendly staff. Does nice work . Always looking forward to return . Love the waiting room. More

by papacordova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

Apr 06, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2026

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Employee Rating

Jeremiah was our salesman and he was very professional and knowledgeable. We appreciated his honesty. More

by mimidluvs6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 04, 2026

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 24, 2026

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Employee Rating

The whole car buying experience was awesome from start ro finish, our salesman Dylan was great. More

by amunoz2465
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Dylan Hitchcock

Mar 25, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We're glad to hear that Dylan provided you with an awesome car-buying experience. We strive to provide exceptional service from start to finish. Don't hesitate to reach out for any future car needs.

March 21, 2026

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Employee Rating

My service advisor Leigh Ann was amazing to work with. She kept me updated throughout the entire recall process. I would recommend her to any of my family and friends. More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Stephanie (Leigh Ann)

Mar 24, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to Leigh at Gene Messer Ford Lubbock! If you have any further questions, please don't hesitate to reach out!

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