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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

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4.7
59 Reviews
4.7

59 Reviews

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59 Reviews of Alex Martinez

June 28, 2026

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Employee Rating

They were unable to complete the mechanical issues til they squeezed 2500 out of me an 4 trips to the dealership. I still have the same problem More

by Stepdog5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton , Britton

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Jun 30, 2026

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback. We’re sorry to hear your concern was not fully resolved after multiple visits, and we understand how frustrating that must be. This is not the experience we want for our customers. Our Service Manager, Michael Pugh, will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate the opportunity to make this right.     Buck Barton | General Manager bbarton@group1auto.com

June 25, 2026

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Good service and knowledge of products. Worked with us until we found just the right vehicle. More

by kathy6980
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Actually worked with Light and Aliyah

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Jun 26, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2026

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I was in and out very quick and everyone was very helpful to me. Very nice More

by wesbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Jun 25, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2026

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Employee Rating

Service time was reasonable and process was easy. The service person was very service oriented and quickly acquired the information required. The best part was at the completion of service and how we More

by lazydaze4loren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LeighAnn Moore

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Jun 21, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2026

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Took a long time and did not perform the scheduled maintenance we came in for. Just did the recalls. June 17 Update The dealer responded and went out of their way to fix the issue! More

by bhowe89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Jun 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We sincerely apologize that your scheduled maintenance was not completed during your visit and understand how frustrating that must have been, especially after the time you spent waiting. Providing thorough and efficient service is our goal, and we clearly missed the mark in your experience. Our Service Manager, Michael Pugh, will be reaching out to you directly to learn more about what happened and work toward a resolution. We appreciate your feedback and the opportunity to make this right. Thank you for choosing Group 1 Ford of Hub City     Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

June 10, 2026

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Employee Rating

Dealership was very welcoming and helpful in locating what I wanted. Overall staff was awesome. More

by jeffpharis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Aliyah

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Jun 11, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 08, 2026

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Leigh Ann was very helpful from explaining everything that was going on and when the car wpuld be ready.. More

by areedy71
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Leigh Ann Moore

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Jun 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

June 06, 2026

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Ashley was an awesome, very friendly salesman. Best from all others. We will definitely recommend him. More

by martinezf0525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ramirez

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Jun 07, 2026

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Thanks for the recommendation, and have an amazing day!

June 01, 2026

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Employee Rating

Amazing service Audri was super efficient and got me in and out of my oil change appointment quickly More

by arianna.morales002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Audri

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Jun 03, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 26, 2026

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Employee Rating

Calling to setup an appointment couldn’t have been any clearer and concise. The technician that took in my truck got me setup with a uber home quickly. With a follow up call for when my vehicle was ready. More

by Kun.kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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May 29, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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