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Buck Barton
Buck Barton at Gene Messer Ford of Lubbock

Buck Barton

Sales

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

4.5
54 Reviews
4.5

54 Reviews

Write a Review

54 Reviews of Buck Barton

July 10, 2026

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Employee Rating

Moore is the best person she has been very helpful on getting our stuff fixed and back to us More

by Wiaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Mid Moore

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June 29, 2026

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Employee Rating

Leigh Ann in service did amazing. She got the oil change and recall taken care of in a timely manner. More

by lmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leigh Ann Moore

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Jul 01, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 28, 2026

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Employee Rating

They were unable to complete the mechanical issues til they squeezed 2500 out of me an 4 trips to the dealership. I still have the same problem More

by Stepdog5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Martinez , Britton

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Jun 30, 2026

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback. We’re sorry to hear your concern was not fully resolved after multiple visits, and we understand how frustrating that must be. This is not the experience we want for our customers. Our Service Manager, Michael Pugh, will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate the opportunity to make this right.     Buck Barton | General Manager bbarton@group1auto.com

June 25, 2026

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Employee Rating

Good service and knowledge of products. Worked with us until we found just the right vehicle. More

by kathy6980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Actually worked with Light and Aliyah

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Jun 26, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2026

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Employee Rating

I was in and out very quick and everyone was very helpful to me. Very nice More

by wesbarnes23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Jun 25, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

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Employee Rating

Took a long time and did not perform the scheduled maintenance we came in for. Just did the recalls. June 17 Update The dealer responded and went out of their way to fix the issue! More

by bhowe89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez

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Jun 17, 2026

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We sincerely apologize that your scheduled maintenance was not completed during your visit and understand how frustrating that must have been, especially after the time you spent waiting. Providing thorough and efficient service is our goal, and we clearly missed the mark in your experience. Our Service Manager, Michael Pugh, will be reaching out to you directly to learn more about what happened and work toward a resolution. We appreciate your feedback and the opportunity to make this right. Thank you for choosing Group 1 Ford of Hub City     Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

June 10, 2026

Dealership Rating
Employee Rating

Dealership was very welcoming and helpful in locating what I wanted. Overall staff was awesome. More

by jeffpharis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Aliyah

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Jun 11, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2026

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Employee Rating

Gene Messier Ford was honest and transparent in my vehicle purchase experience i would highly recommend them. More

by autosuv2026
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javier Orozco, Luis Gutierrez

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Jun 11, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

June 08, 2026

Dealership Rating
Employee Rating

Leigh Ann was very helpful from explaining everything that was going on and when the car wpuld be ready.. More

by areedy71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Martinez , Leigh Ann Moore

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Jun 08, 2026

Gene Messer Ford of Lubbock responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

June 07, 2026

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Employee Rating

GROUP 1 FORD of HUB CITY has a great selection of new and used cars available. The service department is 5 stars above the other dealerships. More

by Ppalmer4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenn and Cheryl

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Jun 07, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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