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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,436 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,436 reviews

November 14, 2026

We bought our red Explorer xx a couple of years ago. I like extended coverage that covers oil changes and tire rotation. We now have 10,000.8 miles on the car. I brought the car in Thursday morning ser More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene'
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November 14, 2026

To begin with, Michael did not follow through on his commitment to provide updates regarding the repair. I had to call the shop myself, and the receptionist was the one who provided me with the details. More

by Mario Casas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Caldwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2026

Although they've been going through some changes they still are a top notch dealer if you get the right people to help you. More

by jimmy bullock
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Leanne
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Nov 15, 2026 -

Gene Messer Ford of Lubbock responded

Hello Jimmy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 11, 2026

When taking my car there for oil changes, they would rotate my tires and report they were good when in fact ALL 4 tires were showing excessive wear and wire showing. They falsely reported on several occ More

by aleksrodriguez8488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for your experience and take your concerns about the tire inspections seriously. Our Service Director, Michael Purser, will reach out to you directly to address your concerns. We appreciate the opportunity to make this right.   Buck Barton General Manager Group 1 Ford of Hub City 806-793-2727 bbarton@Group1Auto.com

November 11, 2026

Excellent service from Gene Messer Ford Group 1 from start to finish. Britton went above and beyond and exceeded our expectations. More

by deluccijr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton Taylor
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Nov 12, 2026 -

Gene Messer Ford of Lubbock responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 10, 2026

I have had excellent service from this dealer. Nothing but the best from the day that I purchased my car and through 2 service appointments. My Nautilus has been phenomenal! The dealership is awes More

by grannyeubanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris, Paula N
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Nov 12, 2026 -

Gene Messer Ford of Lubbock responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 10, 2026

Glenn in service is great to work with. Service guys did a great job. Highly recommend More

by Lil Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Nov 12, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Glenn to be so supportive during your experience here at Group 1 Ford of Hub City. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2026

Britton went above and beyond and exceeded our expectations. Just moved to Lubbock and very happy with both Group1 sales and service department. More

by keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton Kleinma
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Nov 09, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2026

Excellent service from Gene Messer Ford Group 1 from start to finish. Service advisor Taylor kept me updated on how things were going and had me in and out even having a backlog of 2-3 days. Quick fix a More

by flogmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Nov 06, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your fantastic review! I'm thrilled to hear that Taylor provided you with excellent service and kept you updated throughout the process. Our team's commitment to professionalism and teamwork ensures that we can address any backlog efficiently. We appreciate your trust in us and wish you safe travels on the road!

November 04, 2026

From start to finish, it was just a smooth process. Highly recommended. Took care of any recalls and more. Very thorough and communication was great. More

by Abelnme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Norris
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Nov 06, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words! I'm thrilled to hear that your experience was smooth from start to finish. We take pride in our thoroughness and communication, and it's great to know that we addressed your concerns effectively. Your recommendation means a lot to us, and we look forward to serving you again in the future!

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