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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,369 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,369 reviews

August 19, 2026

Audrina ana was very polite and made sure if I needed a ride anywhere she would be happy to get a ride. More

by jamendo1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrina ana
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Aug 21, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2026

Work done as said in time specified for quoted price and courteous people Thank you More

by Shannonhsmth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
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Aug 21, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2026

Glenn was great, wonderful service! My vehicle was ready on time just as I was told. More

by Cmrussell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Aug 19, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2026

Britton had great customer service this morning as we came in to get a simple oil change on our vehicle. He made the whole experience easy and simple. Praises to Britton for a job well done! More

by rosita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britton
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Aug 18, 2026 -

Gene Messer Ford of Lubbock responded

Hi Rosita, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2026

I will always remember the kindness LeighAnn Moore, in your service department provided to me. Being handicapped can be difficult, but LeighAnn was very considerate and I will always use Gene Messer More

by Kynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann Moore Service Department
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Aug 16, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2026

Got my truck in for service and out back to me before the weekend as promised. More

by TPringlechip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayden
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Aug 22, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 14, 2026

Reagan and Louis were friendly, knowledgeable, and very efficient!! They certainly make the customer comfortable More

by Terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reagan and Louis
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Aug 22, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 12, 2026

Glenn has been wonderful to help me with all my needs. Straight forward and keeping me updated on services More

by Corimachele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Aug 15, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 11, 2026

They knew I had no way to get around, so had to wait. ..dealer went out of his way to get needed recall done ASAP! Very impressed! Thanks! More

by margecam52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2026

Quickly took our information and stated it might take all day but surprisingly it took 2.5 hrs. More

by imacias91
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Aug 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

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