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Gene Messer Ford of Lubbock
Lubbock, TX
1,273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,273 reviews
May 08, 2026
Very professional and very helpful they are a great team and I will be back and I will be back More
by m.irene.m05
May 07, 2026
We recently had our Transit Van serviced at Group 1 Ford and unfortunately it resulted in a severe accident which resulted in the total loss of our van. The service department failed to properly install the and unfortunately it resulted in a severe accident which resulted in the total loss of our van. The service department failed to properly install the bolts for the brake caliper. As a result the van lost control on the highway and ended up flipping onto it's side. Thankfully no one was seriously injured. If you use Group 1 Ford for service I would cautious inspect their work for your safety. More
by Churchcorey
Employees Worked With
May 03, 2026
Dealing with this young lady named Light, was a delightful experience. She wasn’t pushy just a down to earth kind of girl. Very knowledgeable for her age. delightful experience. She wasn’t pushy just a down to earth kind of girl. Very knowledgeable for her age. More
by frank
Employees Worked With
Light
May 03, 2026
I had a pleasure of dealing with a young lady named Light, she wasn’t pushy. She was just a very casual sales lady. I’ll be back for my next purchase at Gene Messer Ford. Light, she wasn’t pushy. She was just a very casual sales lady. I’ll be back for my next purchase at Gene Messer Ford. More
by frank
Employees Worked With
Light.
April 30, 2026
They were fast, efficient, and very polite. It was a pleasure doing business with them. I think that I have found the best place to take my Fords. It was a pleasure doing business with them. I think that I have found the best place to take my Fords. More
by Papabear88101
Employees Worked With
Noah
April 30, 2026
They are always friendly and professional. My 2017 Ford Taurus has 158,000 miles and they have cared for my car since 2020. It is still running strong. Thank you Gene Messer My 2017 Ford Taurus has 158,000 miles and they have cared for my car since 2020. It is still running strong. Thank you Gene Messer More
by gshaw3733
Employees Worked With
Service
April 29, 2026
Bought a 2025 ford f150. Less than 1500 miles and it has been in the service department 3 times. Last service visit kept getting told conflicting stories on why it took so l Less than 1500 miles and it has been in the service department 3 times. Last service visit kept getting told conflicting stories on why it took so long. More
by jj.smith7374
Employees Worked With
Leanne
