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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,302 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,302 reviews

June 10, 2026

Glenn was great and I appreciate his personal attention to detail and honesty- thank you again! More

by rcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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June 10, 2026

Dealership was very welcoming and helpful in locating what I wanted. Overall staff was awesome. More

by jeffpharis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aliyah
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June 10, 2026

Gene Messier Ford was honest and transparent in my vehicle purchase experience i would highly recommend them. More

by autosuv2026
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Orozco, Luis Gutierrez
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Jun 11, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

June 08, 2026

Leigh Ann was very helpful from explaining everything that was going on and when the car wpuld be ready.. More

by areedy71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Moore
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Jun 08, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

June 07, 2026

GROUP 1 FORD of HUB CITY has a great selection of new and used cars available. The service department is 5 stars above the other dealerships. More

by Ppalmer4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn and Cheryl
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Jun 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 06, 2026

Ashley was an awesome, very friendly salesman. Best from all others. We will definitely recommend him. More

by martinezf0525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Ramirez
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Jun 07, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. Thanks for the recommendation, and have an amazing day!

June 05, 2026

I was very impressed with Cadyn in the Service Dpt. He was professional, polite, and very clear in his explanation of how the recall service would happen. Everything went just like clock work. More

by NLW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Jun 06, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. If you have any further questions, please don't hesitate to reach out!

June 02, 2026

Gene Messer Ford service department has always done an outstanding job on repairing all our vehicles (Ford & Lincoln) More

by robbywtnfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor in Service Department
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Jun 03, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2026

Amazing service Audri was super efficient and got me in and out of my oil change appointment quickly More

by arianna.morales002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audri
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Jun 03, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2026

Wonderful experience! The whole service department was AWESOME! From the time I got there to the time I left, I was constantly updated and taken care of! More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana, Michael Purser
Report | Print
Jun 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi Shay, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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