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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 24, 2026

Really 3,600 points are only 180 dollars. Really why bother. I have been a ford person all my life. I think I need to change. More

by deamsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We completely understand your concerns. Ford Motor Company determines the value and structure of the points program, and unfortunately that portion is outside of our control at the dealership level. What we can control is the level of service we provide, and we truly strive to deliver the best experience possible to every client we serve. If you need any additional assistance or would like to discuss anything further, please don't hesitate to call and ask for Michael Pugh, our Service Manager. We're always here to help and appreciate your business. Gene Messer Ford Lubbock 806-793-2727

February 24, 2026

The people are always polite. They did a great service on my Ford Edge. They got on it really fast. The waiting room is very comfortable. Thank you all at Gene Messer service depa More

by frankiehughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Feb 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 24, 2026

LeighAnn was very helpful in my first service visit. She provided a detailed explanation, estimate, and communication. Very personable & knowledgeable. More

by beardenjune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
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Feb 27, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 20, 2026

Awesome customer service! Took my car in for a recall , was expecting it to take 2-3 days. My car was ready the next day ! More

by LavondaJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Feb 22, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 18, 2026

Very pleased with service tech Glenn Norris. Took great care of me. Kept me updated on progress... More

by jcs1630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Norris
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Feb 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about Glenn. We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2026

Glen got me in (quick check-in) and out (as soon as technician brought my vehicle around, Glen brought my paperwork and took my payment). Done! Oil change, tire rotation and wash. More

by dgolfnut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen- Service writer 5 Stars
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Feb 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about Glen. We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2026

They were real friendly and I will recommend people to go see them thanks for your help More

by Pat123154.ps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Feb 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

February 17, 2026

Gene Messer Service is great always kind and very thorough. I will say that Alfredo and Leigh Ann are amazing!! More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann. Alfredo
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Feb 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

February 17, 2026

Smooth and easy process getting vehicle in for service. Plus I didn’t have to wait to long More

by jasonredman102112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We hope to see you soon!

February 17, 2026

Britton was great. He helped me narrow the scope of what my vehicle needed and widened the scope by showing me problems I didn’t know about. The result is I am confiden More

by shannonpipes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton Kleinman
Report | Print
Feb 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Ford Lubbock. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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