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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

March 04, 2026

They are always so helpful and kind. I love how they communicate every step of the way. More

by Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

March 03, 2026

Always great customer service when they pick up and deliver my car for servicing. Thanks, Alfredo More

by letha.mcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Mar 06, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 03, 2026

I think the service department at most dealerships can be intimidating, that was not my experience here. Logan is the one who helped me and he was very professional, friendly and I felt like he had my best i More

by kendalheath1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan (Service)
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Mar 09, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2026

Great dealership! Good service, friendly staff. Great pricing! I will always gi back to this dealership for sales & service! More

by Brenda Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Watts
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Mar 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2026

Very organized. Informed throughout process. Professional. Friendly. On time with appointment and completed in timely fashion. More

by Royrichardsnm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Mar 04, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2026

Rarely have any issues when bringing my car in for service. In and out pretty quick and service advisors are friendly. More

by craigdharris83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2026

My dealings with Taylor Cora were very good. Good service. Waiting room was nice and had coffee. More

by Grg47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Cora
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Mar 04, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2026

Check in prompt David kept me updated on progress When vehicle repairs complete, David called that vehicle ready for pickup More

by rogerc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Mar 04, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff David to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2026

Great customer service! Very prompt attention with an appointment. Work done quickly and with friendliness. More

by jpaske3352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 27, 2026

I appreciate the manner in which the service folks at Messer dealt with my warranty issue both in the actual repair as well as in the manner by which they kept me informed regarding the progress and stat More

by Rwr8690
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
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Mar 02, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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