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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

March 15, 2026

The dealership was very professional and attentive. Stephanie was a huge help today. She answered all my questions I had and was able to get me in and out in no time! More

by Isaac22jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie (Leigh Ann)
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Mar 17, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Stephanie to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 13, 2026

I got my oil changed and they didn’t upsell me! ! Glenn was fantastic and very friendly. More

by mhhenderson007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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March 12, 2026

LeeAnn, the service rep went beyond good service to super great service. Great experience and desired results. More

by jjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeeAnn
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Mar 14, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

March 11, 2026

I was looking to purchase a used car for my daughter. Jeremiah made the process quick and painless, and was completely transparent about the condition and reliability of the car. More

by k_m_brown78
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Jeremiah to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 08, 2026

Got me in quick for an oil change, gave me a ride home and picked me up afterwards. Top rate service More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrianna was great
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Mar 09, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2026

Very helpful, respectful and knowledgeable. They got me everything I need and more. Thank you More

by hughster35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 07, 2026

Promise, informative, and pleasant. No complaints at all. Would encourage anybody to give them a shot. More

by kls3710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
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Mar 09, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2026

Great personnel very helpful. Made my visit for my recall easy. Timing was exceptionally good More

by Tlpendarvis@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Garcia
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Mar 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 04, 2026

excellent customer service, friendly staff, clear communication and quick turnaround time for my service! Will definitely be coming back for any car service. More

by destinyc44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor C
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Mar 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2026

One thing I didn’t like. When I came for my vehicle I felt like I was being “shooed” out. I was trying to ask questions about what was done. She “read” it to me. I needed an More

by Reeses2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylen
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Mar 07, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us. We apologize for any miscommunication and lack of explanation on our part. Our goal is to always provide our customers with a thorough understanding of our services. We appreciate your business and will ensure that all team members take the time to properly assist and explain to our customers. We hope to have the opportunity to serve you again in the future.

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