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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

May 15, 2026

Very helpful and quick service. Will to help you out with your service and nice. More

by maryannchagolla43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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May 20, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 15, 2026

As always service is at par. They always make sure that i know what my truck needs and how they would maintain it. Making sure that my truck is in tiptop shape. More

by paul f.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann of service
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May 20, 2026 -

Gene Messer Ford of Lubbock responded

Hi Paul, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

May 15, 2026

Our service experience with your company was excellent. We were traded with respect and professionalism, and everything was done to our satisfaction.. More

by gerald.dubose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
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May 20, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 12, 2026

Javier was clear, professional, and helpful. Easy purchase procedure. Would highly recommend to anyone looking for a new car. More

by audshaye
Recommend Dealer
Yes
Employees Worked With
Javier Orozco
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May 14, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your positive review! Thanks again for the recommendation, and have an amazing day!

May 11, 2026

The employees were professional, considerate, and very informative. They immediately provided me with all important information regarding my visit! Overall a fantastic experience! More

by Kevin Saenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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May 14, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2026

Stephanie was awesome to work with. Good communication and helped us get all recalls and maintenance done in a timely manner More

by xstewart04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Walters
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May 14, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Stephanie to be so supportive during your experience here at Group 1 Ford of Hub City. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2026

They had exactly what I was looking for and got me in my vehicle very quickly painless process More

by ckelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah Martinez
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May 15, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2026

Very professional and very helpful they are a great team and I will be back More

by m.irene.m05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 07, 2026

We recently had our Transit Van serviced at Group 1 Ford and unfortunately it resulted in a severe accident which resulted in the total loss of our van. The service department failed to properly install the More

by Churchcorey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026

I have been pleased with this dealership since I bought the vehicle in September 2023. They have always very helpful & friendly. More

by susankirk47r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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May 14, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for your positive comments about Group 1 Ford of Hub City! If you have any further questions, please give us a call. We're always happy to help!

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