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Gene Messer Ford of Lubbock
Lubbock, TX
1,273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,273 reviews
March 21, 2026
My service advisor Leigh Ann was amazing to work with. She kept me updated throughout the entire recall process. I would recommend her to any of my family and friends. She kept me updated throughout the entire recall process. I would recommend her to any of my family and friends. More
by lmoore
March 20, 2026
Honest Helpful Experience nice professional Older wiser friendly cool people smart best fun mindful rare friendly cool people smart best fun mindful rare More
by eddie.castillo1963
March 19, 2026
They are always very courteous when they greet me. They service my car as requested and return it to me in the same courteous manner. Couldn’t ask for more! They service my car as requested and return it to me in the same courteous manner. Couldn’t ask for more! More
by csolo
Employees Worked With
March 19, 2026
As soon as I walked in, Noah was very attentive and helped me with my appointment. He also added some services I asked for. He called me when it was ready and I was very happy with his service. helped me with my appointment. He also added some services I asked for. He called me when it was ready and I was very happy with his service. More
by Roman G
March 19, 2026
Exceptional customer service and a great professional staff that are willing to fulfill my every need staff that are willing to fulfill my every need More
by noeltmartinez
Employees Worked With
March 18, 2026
It was good and excellent service I've ever had for my 50 millage maintenance. From the start to finished, staff Stephanie Leigh Ann had keep updating us and well accommodating person. I will recommend fo 50 millage maintenance. From the start to finished, staff Stephanie Leigh Ann had keep updating us and well accommodating person. I will recommend ford service has maintained a good quality service. More
by glendz
March 17, 2026
They are always courteous and the technicians are thorough when diagnosing an issue to make sure they don’t miss anything. Leigh Ann goes the extra mile to take care of customers. thorough when diagnosing an issue to make sure they don’t miss anything. Leigh Ann goes the extra mile to take care of customers. More
by Peggy V
Employees Worked With
Leigh Ann Moore
March 17, 2026
This place is very friendly and treats everyone with the utmost respect. They know what they are doing when it comes to giving you the best deal with the right payment. I would definitely recommend this dea utmost respect. They know what they are doing when it comes to giving you the best deal with the right payment. I would definitely recommend this dealership to family and friends. Thanks Gene Messer Ford or Group 1. More
by eddiedgreen
Employees Worked With
Deveron
