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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

April 07, 2026

Glenn was very friendly and helpful. He offered to get me a ride. I had made plans for someone to pick me up. More

by valdezlomelibarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Apr 11, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 06, 2026

Deje la troca por una semana y ni siquiera la checaron, hablamos muchas vezes y nunca tuvieron una respuesta y siempre quedaban en regresar la llamada y ni una sola ves regresaron la llamada More

by jacobonw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2026 -

Gene Messer Ford of Lubbock responded

We sincerely apologize for your experience and the lack of communication you received. That is not the level of service we strive to provide. One of our service team members will be reaching out to you directly to learn more about what happened and work toward making this right. We appreciate you bringing this to our attention so we can address it and improve Buck Barton General Manager 806-788-2276 bbarton@group1auto.com

April 04, 2026

They recommend that you make an appointment for service and I did, once I got there the service writer said that the appointment only means that you will be seen that day. Most times when I make an appoint More

by ivalles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Britton Klein
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Apr 07, 2026 -

Gene Messer Ford of Lubbock responded

It appears this review is identical to a previous one. If you still need assistance, please let us know. Thank you.

April 04, 2026

Fast service. Took my truck in midday on a Saturday for an oil change and tire rotation. They had it done within an hour. Good customer service. LeighAnn took good More

by Squirk88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeighAnn Moore
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Apr 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2026

I was made to feel so welcomed and everyone went out of their way to answer my questions and this was before I decided to purchase a new vehicle. They were kind and informative from the very beginning, I More

by Ldkunz28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joni Sosa
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Apr 07, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thanks again for the recommendation, and have an amazing day!

April 03, 2026

Extremely friendly staff. Does nice work . Always looking forward to return . Love the waiting room. More

by papacordova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 02, 2026

The service writer was very polite. Took care of the items I needed to repair on my vehicle, amazing group of people. More

by Dlervin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
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Apr 03, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2026

My salesman and finance guy were extremely helpful. My tailgate latch wasn't working and they fixed it no charge. Everyone was really kind. More

by SFraire_468
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean or John
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Apr 05, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

March 31, 2026

The service was excellent. They finished in the time that was quoted to me. Very friendly staff. I am very satisfied and will return any time I need service More

by lrabba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Apr 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2026

The service team was professional, quick, and very helpful, making the entire car service experience smooth and stress free. Audrianna was very helpful and kept me up to date More

by aliciatrevey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audriana
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Apr 04, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with Audrianna! Feel free to reach out to us if you need anything. Have a wonderful day.

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