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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

June 18, 2026

The person I dealt with was very friendly and accommodating. She answered all my questions pertaining to the work being done on my vehicle. More

by terry_norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
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Jun 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Hub City. If you're ever in need of more help, please let us know!

June 16, 2026

Took a long time and did not perform the scheduled maintenance we came in for. Just did the recalls. June 17 Update The dealer responded and went out of their way to fix the issue! More

by bhowe89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We sincerely apologize that your scheduled maintenance was not completed during your visit and understand how frustrating that must have been, especially after the time you spent waiting. Providing thorough and efficient service is our goal, and we clearly missed the mark in your experience. Our Service Manager, Michael Pugh, will be reaching out to you directly to learn more about what happened and work toward a resolution. We appreciate your feedback and the opportunity to make this right. Thank you for choosing Group 1 Ford of Hub City     Buck Barton | General Manager 806-788-2276 bbarton@group1auto.com

June 15, 2026

First time with LeighAnn as my service advisor and she was wonderful! Took care of my needs in a great way More

by Brettb19
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann
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Jun 16, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2026

We had a great experience with Group 1, Jeremiah Martinez, specifically. He was so helpful and accommodating. Buying our new car was a breeze. I’m so in love with my ‘26 King Ranch Expedition! Will More

by jinx 2283
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Martinez and Fernando
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Jun 16, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2026

They were very easy to schedule an appointment, great with communication and made service incredibly easy! More

by jmcintyre7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie (Leigh Ann)
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Jun 15, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 13, 2026

Great service with a smile. Oil change was affordable and quick. Easy in and out More

by tbbucs30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah/Maintenance
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Jun 14, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2026

They are always the best! Services are done well and in a timely manner. The best More

by gillian_cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Jun 13, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2026

Glenn was great and I appreciate his personal attention to detail and honesty- thank you again! More

by rcooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Jun 11, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2026

Dealership was very welcoming and helpful in locating what I wanted. Overall staff was awesome. More

by jeffpharis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aliyah
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Jun 11, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2026

Gene Messier Ford was honest and transparent in my vehicle purchase experience i would highly recommend them. More

by autosuv2026
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Orozco, Luis Gutierrez
Report | Print
Jun 11, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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