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Gene Messer Ford of Lubbock
Lubbock, TX
1,412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,412 reviews
October 03, 2026
I do not typically use dealerships to work on my vehicle. I have never had good luck with your competitor across town. With that said your team blew my expectations out of the water. I could not be more plea I have never had good luck with your competitor across town. With that said your team blew my expectations out of the water. I could not be more pleased. Service was excellent and price was extremely fair. I had what I expected to be an extended warranty item. The extended warranty company was a nightmare to deal with but your team worked with me every step of the way. Thank you again. More
by Shbright107
September 30, 2026
Very informative. Wait time was going to be longer, so they offered to uber me home. I didn’t have to wait there, then they picked me up and had me all set when I got Wait time was going to be longer, so they offered to uber me home. I didn’t have to wait there, then they picked me up and had me all set when I got back to the dealership. Luis was personable and friendly. Will go back! More
by thelindsays01
September 26, 2026
Awesome and very friendly and helpful. Had a very good experience we will come back in the future Had a very good experience we will come back in the future More
by wen1969di
September 25, 2026
Leigh Ann in service is very helpful! I was having tired issues and was from out of town and she accommodated me to get my navigator back on the road in. She even gave me a loaner vehicle I was having tired issues and was from out of town and she accommodated me to get my navigator back on the road in. She even gave me a loaner vehicle so I did not interrupt my workday. I love knowing I can depend on Leigh Ann and this Lincoln dealership! More
by Val
Employees Worked With
Leigh Ann
September 22, 2026
Group 1 did an amazing job—Steve was easy to work with. 2 thumbs up!! 2 thumbs up!! More
by flamingo109
Employees Worked With
September 22, 2026
Group 1 took care of 3 recalls and an additional service issue for me in just a few days and additionally picked me up and dropped ed me off. issue for me in just a few days and additionally picked me up and dropped ed me off. More
by Bowie Howard
Employees Worked With
Taylor and Britton in service
September 18, 2026
Overall, they completed the job, but the process took much longer than expected and communication could have been much better. much longer than expected and communication could have been much better. More
by Madison.tyndell
