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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,237 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,237 reviews

March 18, 2026

It was good and excellent service I've ever had for my 50 millage maintenance. From the start to finished, staff Stephanie Leigh Ann had keep updating us and well accommodating person. I will recommend fo More

by glendz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Leigh Ann
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Mar 20, 2026 -

Gene Messer Ford of Lubbock responded

Hi Glendz, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2026

Had a 7AM APPOINTMENT TO GET MY 2023 F-250 truck serviced. Taylor got me in out in a respectful amount of time. Thanks for the prompt service. More

by Bill Cryer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
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Mar 20, 2026 -

Gene Messer Ford of Lubbock responded

Hi Bill, we're happy to hear you had such a positive experience with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

March 17, 2026

They are always courteous and the technicians are thorough when diagnosing an issue to make sure they don’t miss anything. Leigh Ann goes the extra mile to take care of customers. More

by Peggy V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann Moore
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Mar 20, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are so happy to read such a great review about Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2026

This place is very friendly and treats everyone with the utmost respect. They know what they are doing when it comes to giving you the best deal with the right payment. I would definitely recommend this dea More

by eddiedgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deveron
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Mar 19, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 15, 2026

The dealership was very professional and attentive. Stephanie was a huge help today. She answered all my questions I had and was able to get me in and out in no time! More

by Isaac22jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie (Leigh Ann)
Report | Print
Mar 17, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Stephanie to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 13, 2026

I got my oil changed and they didn’t upsell me! ! Glenn was fantastic and very friendly. More

by mhhenderson007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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March 12, 2026

LeeAnn, the service rep went beyond good service to super great service. Great experience and desired results. More

by jjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeeAnn
Report | Print
Mar 14, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

March 11, 2026

I was looking to purchase a used car for my daughter. Jeremiah made the process quick and painless, and was completely transparent about the condition and reliability of the car. More

by k_m_brown78
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Jeremiah to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

March 08, 2026

Got me in quick for an oil change, gave me a ride home and picked me up afterwards. Top rate service More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrianna was great
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Mar 09, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2026

Very helpful, respectful and knowledgeable. They got me everything I need and more. Thank you More

by hughster35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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