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Gene Messer Ford of Lubbock
Lubbock, TX
936 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 18, 2025
Overall very satisfied. The repairs took a very long time but everything was explained to me by my service advisor, David Vasquez. It took a long time because of dealing w The repairs took a very long time but everything was explained to me by my service advisor, David Vasquez. It took a long time because of dealing with ESP and obtaining parts. David kept me advised every step of the way More
by brnmcnl
Employees Worked With
David Vasquez
June 18, 2025
New customer to Gene Messer Ford. Brought my 2014 Ford Escape Titanium in for scheduled maintenance review. Michael Calderon is an excellent service department technician. Met me with Brought my 2014 Ford Escape Titanium in for scheduled maintenance review. Michael Calderon is an excellent service department technician. Met me with a smile and was able to check me in, discuss what I thought needed to be done to my car and was able to get me check in within 15-20 minutes. Was impressed by your service e department sending me an inspection video showing what he was doing, what he found and how he rated my car. Excellent job Ford ✔️. You have a winner with Michael Calderon, he is an asset to your company I will definitley be back to GMF for any of my car needs. More
by srearlybird
Employees Worked With
Michael Calderon,
June 17, 2025
Took my ford in for service, it came out with parts not attached back properly, my turbo disconnected, dirty as xxxx, settings changed, and hail damage…very disappointed and to top it off, had an oil chang attached back properly, my turbo disconnected, dirty as xxxx, settings changed, and hail damage…very disappointed and to top it off, had an oil change and they didnt even too off the def after the lady told me they did…not to mention the bigger lady in pink kept grunting and making comments cause the phone kept ringing like the money she makes for doing her job wasnt paying her bills… More
by Thomas.haigood82
Employees Worked With
Cadyn
June 15, 2025
Disappointed in recent service. Unprofessional service representative. Had to call to see if car was even checked in after drop off. When I picked up I had to drive out of garage m Unprofessional service representative. Had to call to see if car was even checked in after drop off. When I picked up I had to drive out of garage myself in between 2 cars, almost hit garage doors. Car was filthy from recent rain. Didn’t even offer to rinse. Last time I use this location! More
by doc.rakk
Employees Worked With
Cayden
June 13, 2025
My experience was excellent. I had an appointment for service and they finished how much quicker than I expected. My service advisor Noah was very helpful and professional. I hat I had an appointment for service and they finished how much quicker than I expected. My service advisor Noah was very helpful and professional. I hate was able to answer all of my questions overall it was an excellent experience. More
by gaylamittel
Employees Worked With
Noah Edwards
