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Gene Messer Ford of Lubbock
Lubbock, TX
1,211 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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February 19, 2026
So I had a recall issue with my vehicle 2019 Ecosport SE that have reported for not being given a rental car or a loner vehicle. I had to return to the dealership do to check engine light coming on and my e that have reported for not being given a rental car or a loner vehicle. I had to return to the dealership do to check engine light coming on and my engine was leaking oil. This guy who is a manager to be honest I can careless what his tittle is " Mike" he threatened me by telling another employee that if I didn't change my wording and give them 5 stars that it would cost me $4,200 to fix it. I have to cellphone recording of the threatening call. More
by frankram72
Employees Worked With
Michael "Mike" Purser and Barbara Orr
February 18, 2026
Glen got me in (quick check-in) and out (as soon as technician brought my vehicle around, Glen brought my paperwork and took my payment). Done! Oil change, tire rotation and wash. technician brought my vehicle around, Glen brought my paperwork and took my payment). Done! Oil change, tire rotation and wash. More
by dgolfnut
Employees Worked With
Glen- Service writer 5 Stars
February 17, 2026
Excellent work like usual from everyone thank you so much. See you on my next visit. much. See you on my next visit. More
by danaburger
February 17, 2026
Smooth and easy process getting vehicle in for service. Plus I didn’t have to wait to long Plus I didn’t have to wait to long More
by jasonredman102112
Employees Worked With
February 17, 2026
Britton was great. He helped me narrow the scope of what my vehicle needed and widened the scope by showing me problems I didn’t know about. The result is I am confiden He helped me narrow the scope of what my vehicle needed and widened the scope by showing me problems I didn’t know about. The result is I am confident that my truck is running at its best. He was very efficient at providing transportation to and from the dealership. I live closer to another Ford Dealership, but choose Gene Messer because they are neat, clean, professional and hire great associates like Britton. More
by shannonpipes
Employees Worked With
Britton Kleinman
February 17, 2026
Gene Messer Service is great always kind and very thorough. I will say that Alfredo and Leigh Ann are amazing!! thorough. I will say that Alfredo and Leigh Ann are amazing!! More
by Chaz
February 14, 2026
Have been buying my vehicles at Gene Messer for awhile now. I always try to use their service department. I have not have any problems & always had good customer service. Everyone is polite & helpful. now. I always try to use their service department. I have not have any problems & always had good customer service. Everyone is polite & helpful. More
by houston.walker54
