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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.7
1,117 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 1,118 reviews

November 06, 2025

Came in for an oil change. Great customer service through out the experience. Very pleased with how quickly the oil was changed and I was on the road again. More

by Holden F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn (Stephanie) Moore
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Nov 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi Holden, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

November 06, 2025

Took my Aviator in for 3 recall repairs. They kept me informed about the repairs. More

by jeanie_wohl
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Nov 07, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2025

They listened to the issues and got straight to business. Finished the task in a timely manner. Lounge area had free amenities like water and coffee as well TV and free wifi. More

by L.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Kyle,
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November 04, 2025

Excellent service. See Barbara for assistance. She is awesome! Just make sure to set an appointment. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Nov 05, 2025 -

Gene Messer Ford of Lubbock responded

Hi Fred, thank you for your kind review; we are happy to pass along your comments to Barbara here at Gene Messer Ford Lubbock! We can't wait to see you again, have a great day.

November 03, 2025

As always service is awesome. Glenn Norris my service advisor is always there to accomodate everytime i need service for our cars. Best service as always! More

by paul f.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello Paul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

November 03, 2025

Great experience! The shop is great and had our car like new. Great people to do business with! More

by Dale Woodul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Purser
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Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi Dale, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 03, 2025

Service department was great. Brought the car in for a recall and work was done fast! More

by lucas.a.schofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

November 03, 2025

It was a routine vehicle checkup and Elizabeth’s customer service and care were/are tops. More

by Chanco2414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth (Leeanne)
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 02, 2025

I called and they got me in the same day and got me fixed up before I go on a trip thank you. More

by Michael H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 01, 2025

Dealership opened up on time service agent was readily available asked questions took care of everything especially my special request time during service was reasonable everything was explained needed re More

by bobtexasfirefighter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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