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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

November 28, 2025

My vehicle was serviced in an exceptional amount of time and customer service was splendid! More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Edwards
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Nov 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi Luke, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 27, 2025

David took care of me and answered all of my questions. Very professional service. Will continue to bring my truck there for all service. More

by TT95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Nov 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about David. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2025

Gene Messer has been amazing from the time that we bought our Lincoln Aviator to the service department. More

by lrbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
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Nov 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2025

The hospitality is amazing and I did not wait long to get car serviced. Everything turned out great! More

by Elisandrovelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Nov 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2025

Great visit! Leigh Ann took great care of me and provided Ubers to/from while I was waiting. More

by raidergrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann- in Service Department
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Nov 26, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

November 25, 2025

Britton handled my vehicles service quickly and the lube team got the oil change done fast as well. More

by Squirk88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Britton in Service
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Nov 26, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

November 24, 2025

The staff is very knowledgeable, helpful, and they get you in and out in a good timely manner. More

by jwarmstrong2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

November 24, 2025

Britton who I dealt with was great, he kept me informed of the progress being made and of course the dealership is first class . I would recommend you to anyone More

by gfross1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Nov 26, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out to us if there's anything more we can do!

November 23, 2025

Dealer was very helpful in canceling some of my warranty issues. They even threw in floor mats. More

by jalaineworden777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan, Aliah
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Nov 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 23, 2025

We had a recall that needed attention. They got it in and got it done quick and communicated everything along the way. More

by jdray1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember his name
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Nov 27, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

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