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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

January 06, 2026

The service was completed in the suggested amount of time and David honored the price that I was supposed to get online. More

by Logan S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Vasquez
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Jan 07, 2026 -

Gene Messer Ford of Lubbock responded

Hello Logan, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock

January 04, 2026

Great experience. Dropped my truck off for a bumper to bumper inspection while I went out of town and they took care of everything! More

by Bradenwbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann
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Jan 06, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2026

I’ve appreciated the professionalism and friendliness of the employees who have served me at Gene Messer. The service representative, Noah, who helped me yesterday was excellent. More

by patrayrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Jan 05, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

January 03, 2026

Lee Ann (Tiffany) has been awesome to work with! She has been in constant communication through the whole service process and done a great job of taking care of us! Everything from delivery to own More

by Karl McD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
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Jan 05, 2026 -

Gene Messer Ford of Lubbock responded

Hi Karl, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2026

I love buying vehicles and getting them serviced at Gene Messer. The salesman and staff are great. More

by charles.wages
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Starnes
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Jan 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

January 02, 2026

My issue was resolved in a timely manner. Glenn was very professional! It is a pleasure doing business with Gene Messer Ford! More

by moakb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service 5 stars
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Jan 04, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

January 01, 2026

Cayden the service advisor is straight, garbage, rude lack of customer service skills ask him a question and I try to get him to clarify the answer, but all he said was “like I said” I’ve had other custo More

by Jakev062695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cayden or Cayden whatever
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Jan 06, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide, and we would like the opportunity to review what happened and make it right.   Our Service Director or Service Manager, Michael Purser or Michael Pugh, will be reaching out to you directly to discuss your visit in more detail and work toward a resolution. In the meantime, you’re also welcome to contact us at the dealership so we can assist you right away.   Thank you again for your feedback — we value your business and the chance to earn back your trust. Buck Barton General Manager bbarton@group1auto.com

January 01, 2026

Always great service when I have my vehicle serviced. Called 35 minutes before the service time I was given. In & out with quality work done. More

by flogmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor-service advisor
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Jan 02, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2025

Took care of my oil change. They where busy so they Uber ed back home and picked me up when it was completed More

by vegasroy31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ?buck
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Jan 01, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2025

I purchased my 2005 F-150 at this dealership and have been pleased with their courtesy and work ethic. More

by Lubbock Photo Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Dec 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are so happy to read such a great review about Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

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